I had the most wonderful service. I ordered flowers for my daughter's birthday today but did not notice that the address for delivery was actually my address - completely my mistake. I spoke to Flow... See more
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See what reviewers are saying
Ordered some flowers for a friend following a bereavement - they didn’t deliver them despite paying £10 for next day delivery, and in the comments it just said “didn’t deliver for some reasons”. They... See more
Speaking personally, there is no other platform where I know the flowers are delivered perfectly in an incredibly elevated way (I love the packaging!). For every friend, celebration or big life moment... See more
Company replied
they have a workspace at the los angeles flower market.. no real florist is working there dont get bias by the images... flowers will never arrive in such conditions they litterallt scout the flower m... See more
Company details
Written by the company
The new way to buy & send flowers. FLOWERBX delivers fresh cut market flowers directly from the growers to your door. Now delivering across Europe and New York City.
Contact info
42 Gorst Rd, NW10 6LD, London, United Kingdom
- 0203 696 6969
- contact@flowerbx.com
- flowerbx.com
3.6
Average
885 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
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Easy to use and easy to order
25 June 2023
Thanks
Thank you very much for sorting out my order for delivery on Thursday. My wife will be very happy
26 June 2023
Unprompted review
Reply from FLOWERBX
Dear John,
Thank you for taking the time to provide us with your valuable feedback.
I'm so sorry to hear about the confusion with your latest order. I've just checked with our customer team and they tried to contact you but unfortunately the number you provided was incorrect and then wouldn't connect. Your original order has already been delivered to the hotel, but our team have been in touch and offered to send a fresh replacement bunch of flowers to you on Thursday, as requested.
Please let them know if you would like to proceed with the replacement?
Kind regards,
The FLOWERBX team
The absolute freshes flowers and…
The absolute freshes flowers and wonderful customer service.
24 June 2023
Lovely fresh flowers
24 June 2023
Roses delivered to the wrong addres!!
Roses delivered to the wrong address! The deliver man didn’t make sure to give the flowers to the right addressee
22 June 2023
Reply from FLOWERBX
Hello Andrea,
Thank you for your feedback and my sincere apologies for this terrible mistake, please be assured that this is currently investigated with our delivery partner as it is definitely not level of service we aim to deliver, we are truly sorry. I can see our customer service did forward you photo proof of delivery on the day, but it appears that we never got any reply from you to confirm if flowers were found.
We would love to try and make this right for you and will be reaching out now via email to get flowers you ordered delivered to intended recipient.
Best wishes,
The FLOWERBX Team
Great selection of flowers
Great selection of flows, good delivery options, and great packaging. always delivers high quality goods.
22 June 2023
I cant believe this still happens
I cant believe this still happens. Ordered flowers to sY thabk you to my HR department abroad and specify to call the person if noone is at the office as it wasa surprise thank you. They blew it and didnt eve bother calling her. She had no mias call and no flower! Total incompetence ! Now she ll be back in office in 5 days so what happens next ro the flowers and my cash? You blew it off. Never again you blew it for me too.
22 June 2023
Unprompted review
Reply from FLOWERBX
Dear Lefebvre,
Thank you for taking the time to provide us with your valuable feedback.
I'm so sorry to hear about the delivery experience with your latest order. Unfortunately I'm unable to look into this further as I don't have an order number to locate your order on the system.
Please email our customer care team on contact@flowerbx.com who will be happy to arrange a fresh replacement bunch of flowers, or a refund if preferable.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
Delivery error
I ordered flowers for my friends birthday to be delivered to her. I entered her address for delivery. I was then asked to enter my address for payment and my address was then populated in the delivery field without me knowing. It resulted in my friends birthday flowers being delivered to me at 8pm on the day of her birthday when it was too late to fix. The website is difficult to use.
21 June 2023
Reply from FLOWERBX
Dear Claire,
Thank you for taking the time to provide us with your valuable feedback.
I'm so sorry to hear about the confusion with your latest order. The delivery address should have been stated on the order confirmation email, but apologies if this wasn't clear. I'll pass your feedback onto our Product team who will take it into account when designing our website, hopefully we can make it clearer in the future.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
Some of the flowers were broke.
21 June 2023
Reply from FLOWERBX
Dear Michael,
Thank you for taking the time to provide us with your valuable feedback.
I've had a look at our system and unfortunately I can only see an order for Floral Scissors, not flowers. Please email our customer care team on contact@flowerbx.com with your order number, and we'll happily arrange a refund to cover the broken stems.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
Reply from FLOWERBX
Dear Sandra,
Thank you for taking the time to provide us with your valuable feedback.
We're disappointed to hear the your peonies never bloomed as planned. Sometimes fresh peony buds can have some sap on them which is sticky and prevents the delicate petals from opening. If this happens, we recommend using a cloth with some warm water to gentle remove the sap.
Please email our customer care team on contact@flowerbx.com and we'll happily arrange a fresh replacement bunch of flowers for you.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
I wish I'd chosen Pulbrook & Gould.
I wish I'd stayed with my original choice of supplier - Pulbrook and Gould - who were utterly charming and personal but slightly daffy on the automation. Maddeningly I chose Flowerbx instead who have turned out to be the reverse: uncharging, impersonal automatons who dealt with my order problem as if I were an inhuman numpty.
11 June 2023
Reply from FLOWERBX
Dear Louise,
I'm so sorry to hear about the confusion you encountered when purchasing a Subscription gift card. I can see that you accidentally entered the recipients email address which is why you didn't receive an email confirmation. I hope Zoe has now sorted this out for you, and the recipient will enjoy their flower subscription soon.
Do let us know if there is anything else we can do to help.
Kind regards,
The FLOWERBX team
Flowers good. Delivery bad
Flowers are beautiful. The delivery driver delivered it to a different property. A neighbour luckily got in contact to tell me, so I got them eventually
18 June 2023
Customer service as it ought to be.
In my recent experience FLOWERBX customer service is promptly responsive and sensitive to any concerns and ensures there is a happy outcome. Thank you, Giulia. The flowers are amazing and extraordinary too.
19 June 2023
Unprompted review
Reply from FLOWERBX
Dear Elle,
Thank you for providing your valuable feedback.
We're delighted to hear you are enjoying our flowers, and very happy to hear the our lovely Giulia was able to help you promptly.
We look forward to seeing you again soon for your next dose of floral joy.
Kind regards,
The FLOWERBX team
Amazing gorgeous peonies
9 June 2023
Flowers were beautiful and so…
Flowers were beautiful and so appreciated by the recipient.
15 June 2023
I have ordered many flowers from Thai…
I have ordered many flowers from Thai service , the flowers have been exceptional . For the first time am so disappointed with the peonies subscription. The peonies I ordered have just not opened. I hope the next bunch will be better.
9 June 2023
Reply from FLOWERBX
Dear Afia,
Thank you for taking the time to provide us with your valuable feedback.
We're disappointed to hear the first peony delivery from your subscription didn't open as planned. Sometimes fresh peony buds can have some sap on them which is sticky and prevents the delicate petals from opening. If this happens, we recommend using a cloth with some warm water to gentle remove the sap.
I do hope your remaining orders open as expected, but if not, please email our customer care team on contact@flowerbx.com and we'll happily arrange a fresh replacement bunch of flowers for you.
We greatly appreciate your patience and cooperation.
Kind regards,
The FLOWERBX team
The flowers were already in full bloom…
The flowers were already in full bloom when the arrived which meant they didn’t last very long. Very disappointing and not like my usual Flowerbx deliveries.
13 June 2023
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