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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were let down by their experience overall. Customers frequently received products that did not resemble the pictures online, often finding them sparse, wilted, or half-dead upon arrival. Many expressed disappointment with the poor quality of the flowers, noting issues like brown, mouldy, or broken stems and discolored roses. The presentation was also a concern, with flowers often arriving in bashed or inappropriate packaging that made them look cheap. Additionally, the delivery service was often unreliable, with flowers arriving late, at the wrong address, or even being cancelled without proper notification. Reviewers felt that the price paid for these products was not justified, as they believed they could have purchased better quality flowers for less money elsewhere. Some people also felt that their orders were completely wrong, receiving different flowers than what they had selected.

What people talk about most

Product

Reviewers mention significant disappointment with the product quality, particularly regarding flowers. Many... See more

Quality

People report negative experiences with quality, expressing significant disappointment with the condition of... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many experiencing significant delays and... See more

Order

Clients share ambiguous opinions on order, with many expressing significant dissatisfaction regarding flower... See more

Price

Customers consistently express disappointment with the price, often feeling that products are a complete... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My Mother’s Day flowers were delivered at 6.30pm so my poor mum thought she’d been forgotten most of the day. They arrived eventually but nothing like the picture, hardly any flowers, sparse, wilted,... See more

Rated 1 out of 5 stars

Ordered a £40 autumn bouquet from next . Wished I’d checked the reviews here first. Not at all like the picture. Poor quality box , no tissue paper as shown in the website , look cheap! . I could ha... See more

Rated 1 out of 5 stars

I ordered flowers for someone's 60th birthday and picked a lovely looking bouquet from the website. Originally I arranged the delivery for the day before the big day but Next emailed me to say due t... See more

Rated 1 out of 5 stars

Received flowers from a close friend after my mother passed away. Having spent the last few weeks nursing and caring for my Mum, receiving half dead flowers in a cardboard coffin wasn't the kindness m... See more


1.3

Bad

TrustScore 1.5 out of 5

85 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(85)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dead flowers

Just had a lot of dead looking roses in a bouquet from my sis in law
I was to embarrassed to tell her how awful they were
They came to my place of work so everyone saw them
Next
You should be ashamed 🤨

11 March 2025
Unprompted review
Rated 1 out of 5 stars

My sister in law ordered me a £30…

My sister in law ordered me a £30 bouquet from Next for my birthday, 21st January. Awful, threw them out on the third day. Rang Next and complained. Eventually sent another bouquet. Just as bad. 23 hours later, they are already drooping and petals on roses turning brown. Total crap. These flowers are dispatched from Flamingo Flowers at Spalding. Flowers from Lidl or Aldi far superior at a fraction of the price. Next should be reported to Trading Standards.
Shame I cannot upload the photos. I am a level 8 Google Reviewer and a more specific review and photos will be found there.

2 February 2025
Unprompted review
Rated 1 out of 5 stars

60th birthday flowers arrived late and dead

Ordered flowers for a 60th birthday gift. Didn't arrive. Recipient found them dead in a box at the entrance where she lives 4 days later. No update for me as buyer on tracker. I had to call Next and request a refund. They did refund, and offered voucher to spend at Next. I would not recommend.

7 November 2024
Unprompted review
Rated 1 out of 5 stars

Dismal Dead Flowers

I received a bouquet of letterbox flowers for my birthday. They were limp and old looking when they arrived, a few insipid roses and cheap alstromeria. Of course, the idea is that they revive when put in water but this didn’t happen. They were truly dismal so I complained to Next (didn’t want to seem ungrateful to my friends who sent them). I received, a couple of days later, the same sad bin-worthy flowers squished in a box sellotaped shut. I received another bouquet from a different retailer which lasted almost 2 weeks so there’s no excuse. Don’t go to Next for flowers.

12 October 2024
Unprompted review
Rated 2 out of 5 stars

Next flowers bad courier

flowers.next.co.uk/

Flowers were ok . Ruined by poor delivery by DPD . They ignored a big notice o; door to say NO PARCELS HERE. PUT IN SHED TO RIGHT OF GARAGE . Left flowers in full view of the road in the free ping cold . When I got the flowers they were shrivelled with the freezing cold , they would have be en protected in the shed . Even watched the delivery driver walk towards the shed , then couldn’t be bothered and left 5hem on the floor in the freezing cold 🙁. NEXT , sort out your deliveries , please .

10 February 2022
Unprompted review

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