Flowers by Flourish Reviews 

4,040
•
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were unhappy with their experience overall. Many customers frequently complained that the delivered flowers arrived wilted, heavily damaged, or of terrible quality, failing completely to match the advertised descriptions. People also noted that these floral arrangements were heavily overpriced compared to local supermarket options, while occasionally suffering from frustrating delivery delays and missing items. Some people were satisfied with their purchases, noting that fresh bouquets arrived promptly and brought wonderful joy to their special recipients. Reviewers additionally appreciated the intuitive online ordering platform and responsive customer support interactions whenever replacements or alternative solutions were successfully arranged.

What people talk about most

Product

Users describe ambiguous experiences with the product, as feedback regarding the floral arrangements varies... See more

Order

Customers consistently note ambiguous experiences with order, as some reviewers express great satisfaction... See more

Quality

People report negative experiences with quality, stating that deliveries frequently arrive wilted, damaged,... See more

Delivery service

Consumers find delivery service to be completely mixed, with a stark contrast in experiences. While many... See more

Price

Customers expressed strong dissatisfaction regarding the high prices paid for subpar bouquets that failed to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

i ordered a monthly delivery of plants for my mother, a keen gardener, as Christmas gift. so far they have delivered the plants as asked but they never say what they are delivering. This month was a f... See more

Rated 3 out of 5 stars

My order delivered on time but the flowers only lasted 3 days. When they arrived they didn't seem fresh at all. This was my second order and I am thinking if I should continue my subscription.

Rated 3 out of 5 stars

Flower colours not as ordered even though website says they are in stock. Flowers arrived with wilted blooms and stems. Posting box flimsy No answer from their contact number. Updated following r... See more

Rated 1 out of 5 stars

Flowers arrived on time via Royal mail but were almost dead and terrible quality. This was very disappointing as they were intended as a birthday gift. The company refused to offer a refund and only o... See more


Company details

  1. Florist
  2. Corporate gift supplier
  3. Flower Delivery
  4. Flower market
  5. Gift basket shop
  6. Gift shop

Written by the company

Flowers by Flourish aims to offer an easy and rewarding shopping experience for our online customers. Flowers are a wonderful gift for anyone on special occasions, such as Christmas, Easter, Valentine’s Day or Mothering Sunday. Flourish provide bright seasonal floral gifts to say thank you, get well soon, and to welcome a new baby girl or a new baby boy. Subtle shades are popular for many occasions including for a birthday, an engagement, an anniversary or for sending your condolences with a beautiful sympathy bouquet. We like to send vibrant flowers for our get well soon or congratulations bouquets. Finally our romantic or I’m sorry / apology arrangements always send the right message to the recipient. If you are not sure of what you would like to send for a specific arrangement, why not try one of our beautiful mixed bouquets and our talented team of florists will do the rest.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

4k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(4,040)

57 reviews in the last 12 months

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Rated 2 out of 5 stars

Serious lack of communication

I ordered a plant for my mother in time to deliver for mothers day. Nothing arrived for a week, no communication as to why. I had to get in touch with them, they then informed me their supplier couldn't fulfil the order, they didn't seem to feel the need to tell me or warn me.
Once I found this out they offered a discount for a new order but I really don't feel like using their service again.

6 March 2024
Rated 3 out of 5 stars

3-month subscription is actually recurrent

I bought a 3-month subscription. Flowers were lovely, no complaints on that front, but at the end of my 3 months, the subscription rolled forward automatically so I ended up paying for an extra month I didn't want. I had specifically bought a three-month subscription and not an ongoing one, but the company would not refund me the additional month. This appears to be buried somewhere in the ts&cs and was definitely not made clear at any point in the sign-up process. Sadly will not be buying from them again.

23 November 2023
Unprompted review
Rated 2 out of 5 stars

Second order from this company

Second order from this company, first
was great but this one disappointing.

Bouquet felt like it had massively shrunk in and quality was as I would expect.

3 March 2024
Flowers by Flourish logo

Reply from Flowers by Flourish

Dear Matt
Please do email enquiries and we can look into this for you. Im sorry you were not happy with your 2nd bouquet.

Rated 5 out of 5 stars

Totally amazing!

I did leave a review somewhere but it looks like not on your actual website… apologies. I am absolutely thrilled with the Valentines calla Lilly arrangement I received ….. the best part is … it’s the 17th March and they are still beautiful! A month!!!! Lovely smell fading and foliage just about going, but nobody can believe the flowers are still alive! Incredible! Very securely wrapped as I recall too. Amazing. Thank you!

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing

3rd of a 6 month subscription, first issue they were incorrectly delivered to a wrong address. A replacement was sent out to my elderly parents this week. Unfortunately I could've got what they were sent for £5 from a local supermarket!
Still 3 to go unfortunately let's hope this was a one off. As things currently stand I wouldn't recommend or use again.
Very disappointed

13 March 2024
Rated 3 out of 5 stars

Average at best IMO

I would say looks average to be honest. Some do not last long at all.

Delivery is on time, nothing wrong there and customer service is pretty good.

But would I recommend them, can’t be sure to be honest.

Likelihood is I will cancel the subscription.

1 March 2024
Rated 4 out of 5 stars

Peonies out of season order

Placed order, 2hrs later it had been posted with tracking. Brilliant! Unfortunately Royal Mail then let it down by not fulfilling their next day delivery, in fact the tracking read returned to sender as incorrect address, this was a lie because they delivered the following day . The flowers looked lovely still, but despite following instructions, the peonies died after two days. ☹️. I hold Royal Mail responsible for this. I felt the company was outstanding in its ordering service and the bouquet looked liked the online picture. I would order from them again.

28 February 2024
Rated 5 out of 5 stars

Sunflowers out of season

I needed sunflowers for a special occasion. Flowers by Flourish were the only suppliers (after a long internet and local search) who could guarantee these particular flowers, in late February, which is well out of season. They arrived in perfect condition, easily the best-packaged flowers I have ever received, and in very good time. The recipient was thrilled and I couldn’t have been more pleased. Thank you.
UPDATE: half of the sunflowers are still perky two weeks later. Marvellous.

28 February 2024
Rated 1 out of 5 stars

Appalling customer service from…

Appalling customer service from Managing Director James Hunt. I ordered a bouquet of Hydrangeas for my sister in laws 30th birthday two weeks in advance and specified both on the note to the florist and also through following the companies guidelines of requesting day before special occasions delivery. They arrived early and less than twenty four hours after being delivered, three of the five stems had died. I constantly called but the phone was never answered and it took three emails before I got a response. I asked for a refund as the surprise was completely ruined by both reasons stated above however this was completely disregarded and further emails were ignored. The Managing Director offered to send a replacement bouquet but I declined twice and asked for a refund however he ignored those emails when I mentioned taking his company to small claims court. I will never shop from this company again due to awful customer service and overpriced flowers.

13 March 2024
Unprompted review
Rated 4 out of 5 stars

Great flowers, delivery date not great though

Flowers were really nice and arrived in good shape, cant knock the product at all. They did arrive a day late though, so not really sure what the point of having the option of choosing a delivery date is if they can't make sure it arrives on that date, might as well just remove the option entirely and have it as a 3-5 business days delivery. (yes it does say if its for a special occasion to pick the delivery date of the day BEFORE you want it to arrive, but again, why ask me what date I want it to be delivered on if you know you wont be able to do it)

If you want to send lovely flowers & exact timing isnt an issue for your delivery, then I'd highly recommend using this company. If you want precision deliveries on specific dates, I'd try elsewhere.

28 February 2024
Rated 5 out of 5 stars

Stunning!!

Stunning!!
The flowers were delivered the next day. A gorgeous bunch of sunflowers. Highly recommend this company, will 100% use again.

28 February 2024

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