Flowers by Flourish Reviews 

Very disappointed as after receiving confirmation of expensive order and further email saying flowers were being delivered on specific stated day, my order was then not delivered with no further explanation or notification of the delay. Contacted company following day about non-delivery on the previous day but replies back refused to take responsibility for delivery not taking place on the expected day. My contract was with Flowers by Flourish ( and not with Royal Mail ) so the excuse given to me that delays can happen is just unacceptable given the amount I was charged for the fresh flowers expected. Not even an offer from them to refund me the expensive delivery charge paid, so having subsequently checked that failure by them to deliver within the expected time given is a contractual failure on their part I have requested a refund via my bank.

Ordered hydrangeas with Friday deliver, today Saturday (one day after delivery) and they are already dying. Do not bother, I should check reviews before I ordered.

Ordered some flowers for Valentines Day 2026, which cost £36.99. Valentine's Day is on a Saturday 14th February to find the flowers will be delivered on Friday, 13th February. Who the hell delivers flowers on Friday the 13th. You could have got the day right surely since it's one of your biggest selling days of the year.
A really crap experience with this firm that I probably won't be repeating.

the peonies they sent today from Flowers by flourish arrived dry and lifeless. They looked as if they were picked out of a bin. the petals were dull and wilting, the leaves were brittle and brown and the overall bouquet looked dead and rotten on arrival. It's very unprofessional to send something in that condition. Take care, do not order flowers from them.

I spoke to James before Christmas as I wanted to order flowers for our daughter in law as a Christmas present and wanted them delivered each month from January to March . He was very helpful and got it all set up. The 1st arrived in January and they were lovely and the 2nd arrived this week and they were even better such a lovely selection of beautiful flowers. Our daughter in law was over the moon with her present and so pleased with her flowers each month. Looking forward to seeing the flowers in March. Great flowers for such a great price. Can’t praise James enough. Thank you for cheering our daughter in law up each month when it is so miserable outside. 👏👏👏

Horrible quality of flowers by the time of arrival, awful customer service, and ridiculously high price, especially for dead flowers

i ordered a monthly delivery of plants for my mother, a keen gardener, as Christmas gift. so far they have delivered the plants as asked but they never say what they are delivering. This month was a fern but it would be good if they let you know ahead of time otherwise the suspicion is they sent out whatever they have leftover.

My experience was 1st class. I had a small query on the delivery date and they responded to me almost immediately. I received my order on time, very fresh, bigger than expected and I would have no hesitation in ordering again. Thank you Flowers by Flourish, I am delighted with my order.

Unfortunately, I had a very disappointing experience with this company when purchasing their flower delivery subscription package. The first bunch of flowers was delivered a month early, which ruined what was meant to be my mother’s Christmas present.

Following this, I was repeatedly incorrectly charged, even after being explicitly told in writing that no further payments would be taken due to an error on their end. I then had to spend additional time chasing this up again when another payment was taken.

While the company did eventually apologise and confirm that no more money would be taken, I was disappointed that no goodwill gesture was offered for the inconvenience, mistakes, and time wasted.

Overall, poor service and handling of errors. I would not recommend based on my experience.

I ordered flowers for my friend, she was delighted with them, they were packaged well and arrived in plenty of time, will definitely use this firm again .

The two bunches of eucalyptus I ordered were huge! More than enough to fill two vases, I'm so happy with my purchase. They smell fantastic and were delivered as scheduled. Thank you!

JUST ORDERED THIS BUNCH (30 stems ) of ranunculus and paid £60 !!!!! Im absolutely disgusted at this amount of lack lustre flowers for that huge amount of money !! A TOTAL DISGRACE!! So messaged them to say awful flowers for the price to be told that it’s a spring flower and that’s why they’re not very blooming ,,, was told I’d get another bunch of tulips ( spring flowers ) free of charge which didn’t appear !! DO NOT USE THESE CHEAP SKATES !

I ordered flowers and they arrived half dead - the company sent me a second bunch of flowers which wilted and drooped within 24 hours. The company told me they won't refund me, so now i'll have to do a credit card charge back. I wouldn't shop with them again

What i ordered and what was delivered were 2 very different things. Asked for red, white and blue flowers ,red and lilac were delivered. Flowers cost £43 , what was delivered was lucky if it was £10 worth of dead, wilted and broken flowers. From now on i will be going to lidl and getting bigger and better for less than £10.

Beautiful Iris delivered as requested. Fresh , lovely long stems. Helpful customer service. Still lasting.

Flowers arrived on time via Royal mail but were almost dead and terrible quality. This was very disappointing as they were intended as a birthday gift. The company refused to offer a refund and only online store credit. Why would I want this if the quality is so poor? Avoid at all Costa

Did a monthly year subscription to make my daughter's 30th birthday last the year. She really looked forward to the surprise each month and sent me photos. The company were great when I had to postpone for a month. The flowers were of very good quality too. Thank you all very much.

I bought some flowers for my friend's birthday and I had selected next day delivery. The website showed a countdown timer saying "Order by XX:XX to deliver by selected date".
Unfortunately that was not the case but the person I spoke to on the phone was very helpful and seemed interested in finding a resolution and genuinely wanted to help. Ended up getting lucky and the flowers arrived early the next morning so although late the customer service definitely made me feel like I was being taken care of.

Avoid and use an alternative company paid over £50 for flowers to arrive in poor condition with inadequate reason no refund offered just poor from start to finish.

AVOID!!!!
I ordered anenomies my mums favourite flowers !
They delivered a sparse bunch of freeshias instead , I was told on the website it us written when out of season they deliver free Shias instead . I have still to find where it is written. I feel completely ripped off !
Hope I’ve saved someone else from being ripped off !