Flower Station Reviews 3,397

Seriously, I write a review of my lived experience and eventually you bother to respond despite me calling you more than once leaving messages for you to call me back, your customer service is a defensive wall designed to make customers give us so grow up, here's my photos taken on day of delivery, you sad people think you can do what you want and use your ongoing incompetence to protect you from bankruptcy which is all you deserve.

So they write back a general email which I can't be bothered to comply with Flower Station demands too long after the delivery and now Trust Pilot allows Flower Smith to undermine my review so it can be deleted. Seriously??

Today, 1 April 2026, Flower Station send an email requesting pictures so pictures sent to info@ so let's see what happens next.

Today, 2 April I received a floral bouquet, fresh and very pleasing, thank you Flower Station for making good, much appreciated.

Amazing service from Mohammed. Will definitely be my new florist. Attended to my every need and request, was the most politest gentleman and produced a beautiful bouquet for Mother’s Day. Thank you Mohammed!

My husband bought me a very expensive
bouquet of flowers for our anniversary and within 4 days most of the flowers were wilted or dead. This was despite cutting the stalks and giving them fresh water daily. Even what should be long lasting flowers like chrysanthemums have died. Won’t be using them again.

Just had a reply from The Flower Station to say that ‘their flowers only last 4 days due to their delicate nature and also the environmental conditions they are put in!’

So if you are spending money on a bouquet of flowers and you want them to last more than 3 days don’t use The Flower Station!

Ordered a £275 Valentine’s bouquet with clear delivery instructions: “Please leave outside unit 14.” The driver left the flowers outside the building by the post boxes instead of the unit door.

When I arrived shortly afterwards, the flowers were missing.

The company’s policy states a delivery note should be left when parcels are placed in a safe location, but no delivery note was left and the driver never entered the building. He most definitely did not deliver them to a safe location.

Despite providing evidence of the delivery instructions and delivery photo, Flower Station refused to issue a refund. Very disappointing experience for such an expensive order. Lost my money and never received my flowers.

I ordered a bouquet to be delivered on our anniversary. On the day nothing had arrived by 3pm, so I emailed to be told it could be anytime up to 8pm and was referred to their T&C's. At 5pm I was told it was on its way. At 7pm nothing arrived and I took my wife out. The flowers eventually arrived after 10pm. This completely missed the purpose of my purchase and what should have been joy was stress. I'd never use them again. Note my son sent us flowers and their delivery service gave an hour slot in the middle of the day, when flowers should arrive. I wish I had used this one.

One of your staff called Mahi was incredible. Super friendly and was extremely efficient! She managed to make my flowers within 30 minutes and it was a very big bouquet, so it was not easy but she did incredibly well. I told her my budget and the time of flowers and she gave me exactly what I wanted. She was very patient with me and has convinced me to come again next time and to tell my friends and family! Please give her a raise or a free holiday because she deserves it. The flowers were incredible and all your staff are nice aswell. Until next time!

Excellent service

Didn’t arrived till after 6pm the driver called to say the address didn’t exist, thus led to a lot of unnecessary stress and because the flowers arrived late it totally missed the point of a house warming surprise.
I won’t order from you again

It was great a customer service from Shahid. Great services. I found him very polite and passionate for his work . He is great florist .

The service from shahid was fantastic we loved the flowers he made for us.the customer service should be like this. We will recommend our friends to visit here whenever they want flowers from London.
Thanks for your service

Beautifully made, exactly as the picture I showed and made the changes I requested. Packaging was also very elegant.

Manjit has been very accommodating and patient with our choice of flowers. Amazing service at midnight. Thank you so much.

Ordered only to be told that my london location was too far for same day delivery. They shouldn’t make this promise if they can’t meet it.

Really prompt service of the product ordered, which is a beautiful fragranced candle.

I ordered 2 bouquet of flowers for delivery today, valentine's day. They arrived on time and i saw photos of the actual flowers and they were beautiful.
I ordered from Canada and online.

Sent a rotten flower. Very very disappointed on a special occasion. Extortion and will never go again

I came in to buy flowers for my boyfriend for Valentine’s Day, and I was a little nervous about choosing the right bouquet. Even though it was a very busy time, Iris & moni💕and the owner were incredibly kind and patient with me. They really took the time to help, and the bouquet turned out absolutely beautiful. I’m so grateful for their care and professionalism. Highly recommend!

I ordered flowers online from the USA to be delivered to a family member in London, and the entire experience was seamless. The arrangement was absolutely beautiful — fresh, elegant, and thoughtfully put together.

The delivery was right on time, and the service was excellent from start to finish. It gave me so much peace of mind being able to trust a florist abroad with something so special. I highly recommend them for anyone sending flowers internationally!

Luxury bouquet delivered incomplete – refusal to honour consumer rights
I received a “luxury bouquet of 51 roses”. On delivery, two of the stems had no flower heads attached, despite being cleanly cut to the correct height.
I contacted the company immediately, within their stated time limits, and provided clear photographs. Rather than arranging a replacement or refund, the company suggested the damage may have occurred during delivery and later argued that fresh flowers are exempt from full consumer protection because they are perishable.
They relied on the Consumer Contracts Regulations 2013 to refuse a full refund, despite the issue being a defect present at delivery and the order not matching its description. They also attempted to impose a pro-rata refund, which I did not accept.
This approach contradicts both the Consumer Rights Act 2015 and the company’s own published policy, which states that mistakes notified promptly with photos will be replaced at their cost.
The issue here is not a minor quality dispute, but how the company responds when a clear problem is raised. Based on my experience, I would advise caution when ordering high-value bouquets for special occasions.

Lovely flowers. Delivered very quick and packaged very well!