Flower Station Reviews 3,397

Excellent highly recommended from order to driver thanks so much!

Patiently handled failed delivery. Excellent customer communication.

Fo not use this company they they are bordering on fraudulent.
I ordered flowered for my cousins 70th Teo weeks in advance@ £126 As a thank you for all the support and help she had been during my illness.
The flowers didn't arrive flower station did not ell me they weren't going to arrive

The elivery company informed me. , they said they haven't received the flowers,
Flower box did not contact me
I tried ringing no answer, left a voicemail, and used the chat function they have not contacted me and have not provided the service for which they have charged.
I have chased the all day

They haven't returned my calls, they haven't answered the phone
They haven't responded to the chat service or emails,
They have taken my money £126!
I managed to get through on Monday where they blamed me for wrongly inputting the address . I believed them and then when I checked the order acknowledgement the addresses were all correct they then said they never deliver at the weekend and would always have been tuesday, the y are not willing to refund me for the lack of providing what they sold. They have made me feel I have been foolish and it is my mistake and they admitted they took my money knowing they would nt deliver ion her birthday, and offered to deliver on Tueddsy at no extra cost .
I am so upset snd feel very ripped off and if I could think of how I could take this further I would.

Thank you Flower station for an outstanding service.
Same day delivery of beautiful flowers for a 90th Birthday.
The lady loved them and I and so grateful.
I highly recommend you.

That's the 2nd time when I ordered from Flower Station hoping that 1st time was just a mistake on their side. This will definitely be my last order with them. I chose a very nice bouquet on their website, "It's a kind of magic" made up of blue hydrangea, nude roses and violet statice. The bouquet that arrived to my friend was white and dark pink (white hydrangea and a looot of dark pink/fuchsia roses, all the pink roses they found in the flower shop). It had nothing to do with the one that I ordered and not suitable for my friend (maybe for a teenager). I don't understand. Is it that difficult to make an identical copy of the bouquet you display on your website? They were all seasonal flowers: hydrangea and roses. I didn't choose tulips or freesia... Will never use Flower Station again!!!

Great service

Paid £217 for a rose box and Bollinger flowers arrived almost dead with brown petal tips as they were dying 12 flowers for £99 and they can’t even provide live ones
Emailed to complain but no response from this company
I would avoid them at all costs as the products are sub standard and complaints are not handled at
The response below 5 months after the complaint is total nonsense there has never been any contact from this company no replacement was ever offered and “guard petals “ is utter drivel an excuse for their poor quality - don’t use this company as you can see they make up stories and try to make out you are a fool

I found out from recipient a week later that the flowers were beautiful, however the card I had written was not placed with the bouquet so she did not know who sent them! I am also getting emails with my address but greeting the recipient regarding ratings, etc. Need to correct a couple of mistakes there Flower Station! Hope my next order will not pose any further problems.

Good Good good

Nice and friendly so polite

Very disappointed with the quality of flowers purchased from the Flower Station on Park Road, London NW1. My son-in-law bought a bouquet for £140 in cash on Sunday, 27th July and I received it within 30 minutes. Sadly, the flowers began wilting almost immediately and were dying, shedding petals and greenery within 48 hours — despite following all care instructions. I’ve had supermarket flowers last more than two weeks, so this was especially frustrating given the cost and sentimental value of the gift.

When we reached out to customer service, they said they could not do anything without a receipt. Unfortunately, my son-in-law had paid in cash and didn’t keep the receipt — but we had a photo taken on the day showing the bouquet in their branded box as proof. Still, no help offered.

I understand the request for a receipt, but as these flowers were a gift, that is not possible. Expecting gift recipients to produce receipts before acknowledging faulty goods — especially perishable items that cannot be returned in their original state — is unrealistic and unhelpful. The condition of the flowers a day after being received speaks for itself, which is why I share my honest experience here.

Very poor service and not what you’d expect from a premium florist. Would not recommend.

I ordered 2 bouquets of flowers as gifts for teachers at our school. This was last minute & requested same day delivery. I spent just under £100 for both bouquets and one bouquet was decent whilst the other was very poor. It had visibly dead and shrivelled flowers so I tried to pick them out to make the bouquet look a bit attractive. Very disappointing as there was nothing I could do to replace them at that late hour.

Also, I left a review with photos on their website and they discarded the review about the bad bouquet and only published the review about the other bouquet. That’s why I’m posting this review here.

I would not recommend.

As per photo

If you're from outside London, don't bother. Just don't. If they can't see you from out their little window, you're 'rural', and they can't hack it. Then they just blame anything and everything on DHL.
Yeah, DHL...and not on Sundays or Mondays. No mention of that on their website. Definately not whilst you fill out your card details, just the day after delivery was due.
Happy 86th birthday Mum...

Delivery was timely, flowers were fresh

Brought a beautiful bunch of flowers for my girlfriend, hassle free fast delivery. Would recommend to anyone.flowers are all fresh and healthy

I can highly recommend the Flower Station for their helpfulness, taking into account the customer's ideas and wishes, their creativity in producing a stylish bouquet for our daughter's graduation and amazing value for money. The bouquet was expertly and artistically created as we waited and the staff were charming and lovely to deal with. We will go definitely use Flower Station again in the future.

My friend is proposing today to his girlfriend and we decided to get a beautiful single pink rose. The two sells assistance were absolutely fantastic. They wrapped the rose in a with a beautiful bow. I am 100% confident he is going to get a yes!

Iris helped me create a beautiful bouquet for a graduation gift. Thank you!