Flower Station Reviews 3,397

Reply from Flower Station

Jan 16, 2026

Dear Chris,

Thank you for taking the time to share your feedback.

We are very sorry to hear that your recent experience did not meet your expectations, particularly after having had positive experiences with us in the past.

We would like to clarify the situation regarding your order. You placed a same-day order at 9:30 am, but unfortunately, due to availability constraints with the Peonies in that bouquet, we were unable to fulfill it as originally advertised as the shipment we were waiting for did not arrive on time. As soon as this issue was identified, we contacted you. We understand that receiving this information later in the day was frustrating, particularly when you needed the flowers urgently.

Regarding your earlier calls and questions about the bouquet description and image, we sincerely apologise that our team was unable to respond immediately and that calls were transferred to voicemail. We recognise that this contributed to a poor experience and understand how disappointing this must have been.

We are taking your comments seriously and are reviewing both how we handle same-day order availability and how we respond to pre-order queries to ensure this does not happen again. We sincerely regret the frustration caused and thank you for bringing these issues to our attention.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Emily,

Thank you for taking the time to leave your feedback.

We are sorry to hear that this experience was frustrating and disappointing, especially as the flowers were intended for your friend’s birthday.

To clarify, the next-day delivery service selected is available only from Tuesday to Saturday as clearly outlined in the delivery information on each product page. In this case, the delivery date chosen fell on the May Bank Holiday Monday, when no courier services operate, and the delivery address was outside of London. This meant the order could not be dispatched on that day and had to be temporarily placed on hold so it could be shipped on Tuesday for delivery on Wednesday, the earliest available working day.

We did send multiple notifications and an email to inform you of this as soon as the issue was identified, but unfortunately we did not receive a response at that time. Once you contacted us, we again explained the situation and, as a gesture of goodwill, offered to include a box of chocolates with the rescheduled delivery. You later chose to cancel the order, which we did accordingly.

We’re sorry that this did not meet your expectations and that the communication felt insufficient from your side.

Thank you for sharing your experience.

Best regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear Neo,

Thank you for sharing your feedback.

We are sorry to hear that this caused confusion.

To clarify, we only deliver within mainland UK, and this is clearly stated throughout our website, including within our delivery information and service descriptions. We do not offer international deliveries, nor do we advertise next-day delivery outside the UK. We even alert customers when they being entering a non-UK address in the checkout.

If you encountered wording that gave the impression we deliver internationally, we appreciate you bringing this to our attention, as this is not our intention. We are reviewing this to ensure it cannot be misinterpreted and that our messaging remains clear and accurate.

We value transparency and would never knowingly mislead customers.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Ruqaiyah,

Thank you for taking the time to share your feedback.

We are very sorry to hear that your experience was frustrating and that the delivery did not meet your expectations, particularly given the urgency of the order.

To clarify what happened: your order was placed for a priority Uber delivery, but the address provided was outside of the available service area, which made it difficult to find a courier able to complete the delivery within the promised timeframe. As soon as this issue was identified, we informed you of the delay and took action to ensure the order reached its destination. We sent our own driver to complete the delivery and issued a partial refund of the delivery fee, as well as adding a box of chocolates as a goodwill gesture.

We understand how upsetting it must have been to experience delays and feel a lack of communication. The ID check was a standard courier requirement when delivering via third-party services, but we appreciate that this was inconvenient and caused frustration.

We’re very sorry that this experience did not reflect the high standards we aim to provide. Your feedback has been shared internally to help us improve delivery communication and clarity around service areas in the future.

Kind regards,

Alex

Reply from Flower Station

Jan 16, 2026

Dear Norma,

Thank you for taking the time to leave your feedback.

We are very sorry to hear that you were disappointed with the flowers, especially as they were a meaningful gift for your daughter.

We would like to clarify that our records show the bouquet was delivered in excellent condition, which is supported by the delivery photo taken by our driver at the time of fulfilment. We also take quality concerns very seriously and carefully log all customer communications, however, we have been unable to locate any email or contact from you regarding this order.

As with all fresh flowers, their longevity after delivery can be influenced by factors outside our control, such as temperature, hydration, placement, and ongoing care. That said, we do have a quality guarantee in place and always encourage customers to contact us as soon as an issue is noticed, ideally within two days of delivery, so we can investigate and put things right.

We’re sorry that we weren’t given the opportunity to assist you directly at the time, and we regret that this experience left you feeling let down.

Best regards,

Alex

Reply from Flower Station

Updated Jan 16, 2026

Dear Customer,

Thank you for taking the time to leave your feedback.

We’re very sorry to hear that your experience with your order was so disappointing.

We take the quality and freshness of our flowers very seriously, and all bouquets are prepared using fresh, carefully selected stock. Photos taken by our drivers at the time of delivery confirm that orders leave us in excellent condition. As all our bouquets are handmade and seasonal, there can be natural variation in size, colour, and bloom, but we always aim to recreate the design as accurately as possible.

We’re also very sorry if the final arrangement did not meet your expectations. We always encourage customers to contact us immediately if there is any issue, so we can investigate and provide a resolution. In situations where we are contacted promptly, we are happy to offer replacement flowers or a suitable alternative.

We regret that this experience left you feeling let down and have noted your feedback to help us improve both communication and expectations around natural variation in floral designs.

Kind regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear Sandra,

Thank you for taking the time to leave your feedback.

We are sorry to hear that the bouquet did not match your expectations, especially as it was a gift.

The White Dreamland bouquet is designed as a soft, elegant arrangement featuring white flowers with subtle accent tones and natural greenery. As all of our bouquets are handmade using seasonal, natural flowers, variations in flower variety, tone, and balance can occur, and no two arrangements will ever be identical. On occasion, small colour accents (such as pale pinks) may appear depending on availability, while always maintaining the overall style, value, and quality of the design.

We do always aim to recreate the bouquet shown as closely as possible, and we’re sorry that this particular arrangement differed more than you expected. We appreciate you sharing this feedback, as it helps us review how product images and descriptions set expectations.

Thank you again for your comments, and we regret that this experience was disappointing.

Best regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear Darren,

Thank you for taking the time to leave your feedback.

We are sorry to hear that this experience was frustrating.

To clarify, the order was placed for Sunday delivery to an address outside of London, where our delivery services are not available on Sundays or Mondays. As soon as this was identified, we sent several notifications and emails to the contact details provided to explain the situation and advise on the next available delivery date. Unfortunately, we did not receive a response.

Once you later requested cancellation, the order was refunded in full, which was processed in line with standard banking timelines. While refunds can take several working days to appear depending on the payment provider, we’re sorry for the inconvenience this caused.

We regret that this experience did not meet your expectations and appreciate you sharing your feedback.

Kind regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear Anna,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you were disappointed with the bouquet, especially as it was for your daughter’s birthday.

We would like to clarify that the order placed was for the Standard size Pure Bliss bouquet. After receiving your message, we requested a photo so we could properly investigate your concerns. This was reviewed carefully by both our customer service team and our florists, and we confirmed that the bouquet was prepared exactly as ordered, with the correct stem count, flower varieties, and colour palette in line with the Pure Bliss design.

The Pure Bliss bouquet is intended to be a soft, elegant arrangement, and as with all handmade bouquets using natural, seasonal flowers, there can be some variation in how full or compact an arrangement appears compared to website images. However, we’re confident that what was delivered matched the product specification for the Standard size.

We are sorry if our response felt dismissive as that was certainly not our intention. We always aim to handle concerns professionally and transparently, even when our findings confirm that an order was fulfilled correctly.

Best regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear Donna,

Thank you for taking the time to leave your feedback.

We are very sorry to hear how disappointing and frustrating this experience was, especially given that the order was intended for Mother’s Day.

To clarify, the order was placed on a Sunday for same-day delivery to an address in a different city, which unfortunately isn’t a service we’re able to offer. As soon as the issue was identified, we contacted you immediately to explain this and advise on the earliest possible delivery date.

As the order was placed on Mother’s Day, one of our busiest trading days of the year, it had already been processed and printed for fulfilment by our florists before the cancellation request was received. In line with our clearly stated returns and cancellation policy, an administration fee was therefore applied. We appreciate that this is frustrating, but this policy exists to cover the manual handling and disruption involved once orders enter active production, particularly during peak periods.

We apologise if the initial communication did not address you correctly by name, and we’re sorry that this added to your frustration. While we understand that policies can feel impersonal, they are in place to ensure fairness and consistency during exceptionally busy periods.

Thank you for sharing your feedback and we regret that this experience led to disappointment.

Kind regards,

Alex

Reply from Flower Station

Jan 21, 2026

Dear Lauren,

Thank you for taking the time to leave your feedback.

We are sorry to hear how frustrating this experience was, particularly as the flowers were intended for Mother’s Day.

To clarify, the order was placed on a Sunday for delivery to an address outside of London. Our delivery services for non-London addresses are not available on Sundays or Mondays, and this information is clearly outlined in our delivery information on the website. As soon as the order was received, we contacted you to explain this and placed the order on hold, advising that the earliest available delivery date was Tuesday, which is when the flowers were delivered.

We are sorry if the delivery options at checkout caused confusion or did not feel clear enough at the time of ordering. Your feedback regarding how this information is displayed has been noted and shared internally so we can continue improving clarity and prevent similar misunderstandings.

We also apologise if you felt communication stopped as this was not our intention. We always aim to respond clearly and transparently.

Thank you for sharing your concerns, and we regret that this experience did not meet your expectations.

Kind regards,

Alex

Reply from Flower Station

Updated Jan 21, 2026

Dear Customer,

Thank you for taking the time to share your feedback.

We are really pleased to hear that you were happy with the flowers themselves, but we’re very sorry that the delivery delay spoiled the birthday surprise.

On this occasion, there was an unexpected driver error, which meant the delivery could not be completed as scheduled and had to be made the following day with fresh flowers. We understand how important timing is for birthday deliveries, and we sincerely apologise for the disappointment this caused.

Your comments have been shared with our delivery team so we can work to prevent this from happening again. Thank you for bringing this to our attention, and we’re sorry that this experience didn’t fully meet your expectations.

Best regards,

Alex