The product is fine, although the quiz is very generic. Understandable, but the suggested set turned out to not be the best for my house The main problem I have is "Pam", the customer service... See more
Company replied
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See what reviewers are saying
I had some issues with 5 of the buttons when I first started using them. The support staff was wonderful and very informative. They offered to help by replacing the batteries or if needed sending new... See more
Company replied
We’ve been using your buttons with our 1y old rescue and we all love them. They’ve been incredibly useful and fun, and were amazed by how quickly and enthusiastically he’s been picking them up. He e... See more
Company replied
Still don't have the product only excuses about supply chain (so 2021). No commitment on delivery. Just horrible communication. I regret making the purchase. If it does not arrive in a few weeks I... See more
Company replied
Contact info
302 Washington St., #150-3668, 92103, San Diego, United States
- 5109253837
- info@fluent.pet
- fluent.pet
3.9
Great
686 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't receive the product
12 October 2023
Reply from FluentPet
Hi Dayna,
I am sorry to hear that you have not received your order.
I have investigated this further and sent you an email. Please check your SPAM folder. Sometimes our emails end up there.
Thank you,
Pam
Customer Support Team Lead
Interesting product..
Interesting product... using it with Guinea Pigs and a rabbit. Only been a couple of weeks, but they seem to be grasping the concept.
10 October 2023
Reply from FluentPet
Hi Frank,
Thank you leaving your review and welcome to the FluentPet Family!
We are very excited to see what your learners can do 😊
Pam
Customer Support Team Lead
I have no idea
I have no idea. I still have not received it. I live in Canada, but it shouldn't take weeks to arrive. I hope I get it eventually.
12 October 2023
Reply from FluentPet
Hi Karen,
When a shipping label is created an email is sent with the tracking number so you can follow your package. International orders can take weeks to arrive because they are handed off to be delivered by a destination country's carrier - in your case a service in Canada.
In your case there was a shipping update sent. It looks like your package will arrive soon!
For your convenience I have resent it. Please check your SPAM folder.
Please feel free to email our Customer Support Team at info@fluent.pet if you have any other questions, comments or concerns.
Thank you,
Pam
Customer Support Team Lead
Incredibly Happy
Our dog was still chewing a lot and wasn’t quite a year old when I first contacted Fluent Pet. You honestly recommended that I wait until he’s older, which I did. After receiving the Get Started kit, it was simple to put together and the directions were very clear. I set up one button to start yesterday and he’s already pushing it!! He first used his nose because I think it mystified him. Now he’s alternating between nose and paws. I’m incredibly happy!!! I knew he’d catch on right away. Thank you Fluent Pet.
11 October 2023
Reply from FluentPet
Hi Kat,
We are so happy to hear that you and your learner are enjoying the buttons.
We do more than just sell buttons, we also want our teachers and learners to have fun and be successful and sometimes the best advice is to just wait. (There are many learners that use their noses, so I wouldn't worry about that too much.)
Thank you for being a part of the FluentPet Family 💖
Pam
Cusotmer Support Team Lead
My device has never worked
My device has never worked. Customer service wants a video but I can’t show the issue that I am having on the app and film with my phone at the same time. I don’t have a multiple device set up just to prove the equipment isn’t functional. I have described in detail what the issue was. No one seems to believe me, so I have $200 worth of useless plastic. Just don’t.
Since I can’t figure out how to reply to the response, I’ll just go ahead and put it here asking me if I have charged it as if that is the problem is ridiculous. Again you are asking for a video. I am not providing you with a video if you want to know and see what’s going on with it let me ship it back to you.
10 October 2023
Reply from FluentPet
Hi Candy,
I am sorry to hear that you are finding the troubleshooting process difficult.
The video is so we can see what you are experiencing for there are many variables to consider during the troubleshooting process.
We want nothing more than for our customers to have working buttons and would love get your Connect working for you.
I have resent our last reply. Please check your SPAM folder.
Thank you,
Pam
Customer Support Team Lead
Fluent Pet Academy and products are…
Fluent Pet Academy and products are wonderful! Our instructor was AMAZING! Looking forward to learning more in the future!
2 October 2023
Unprompted review
Reply from FluentPet
Hi Lisa,
Thank you for letting us know how much you enjoyed the Academy Courses.
Welcome to the FluentPet Family. We look forward to seeing what your learner can do and are here for you every step of the way!
Pam
Customer Support Team Lead
Great communication
Great communication. Lots of helpful ideas about how to train the cats. The buttons came extremely quickly as did the instructions.... Had to save them all, because my cats are getting this for Christmas
18 October 2023
Reply from FluentPet
Hi Susan,
Thank you for taking the time to leave your review. It is great to hear everything has gone smoothly so far.
I hope you and your learners enjoy their Christmas present. We are here to support you every step of the way, so be sure to email info@fluent.pet if you ever need any assistance.
Pam
Customer Support Team Lead
Worth it!
The quality of the buttons & hextiles is excellent. Customer servicie is great. The app is quite good and pretty convenient. It does have a couple.of quirks, but nothing out of the ordinary.
I'm more than happy with my purchase. It's worth every penny.
9 October 2023
Reply from FluentPet
Hi Hmädi's mom,
Thank you for leaving your review and your kind words. It was a pleasure hearing from you. Glad we could help! 😊
Pam
Customer Support Team Lead
Great products… Great support..
Got much needed tech support from Tracey and she was a GEM! Ordered new tiles and the connect button system. Now I’m almost up and running and i think will be a huge help for me and my learner!
11 October 2023
Reply from FluentPet
Hi Shannon,
Thank you for taking the time to leave your review.
We are so happy that you got the technical support you needed for your Connect 🥰 (We think Tracey is a Gem too 😊)
Thank you for being a member of the FluentPet Family. Please never hesitate to reach out again with any other questions, comments or concerns. We are here to support you every step of the way.
Pam
Customer Support Team Lead
I love the products but they are a…
I love the products but they are a little overpriced for what they are. I would feel happier about paying this price if it included more support to really succeed.
13 October 2023
Reply from FluentPet
Hi Louisa,
Thank you for your feedback.
For assistance, please check out:
The Getting Started Guide: https://fluent.pet/pages/getting-started-with-talking-buttons
The Learning Center: https://fluent.pet/blogs/learning-center
And for more interactive help by our Button Teaching Experts, The FluentPet Academy Courses: https://fluent.pet/collections/fluentpet-academy-courses
And please also never hesitate to reach out to our Customer Support Team by emailing info@fluent.pet.
FluentPet supports our Teachers and Learners every step of the way!
Pam
Customer Support Team Lead
paid for order, never got order or money back
I pre-ordered an item from this company a very long time ago. They never sent it, and when I inquired they said oh, we’re not gonna make that product so you can buy something else instead of just returning my money.
12 October 2023
Reply from FluentPet
Hi Julia,
When you had previously reached out, we did explain that changes were being made to the Connect System. During that time we also sent out multiple emails updating the progress of the Connect system and offered to cancel your reservation for a full refund. It seems as though you didn't receive those emails. I am sorry about that; perhaps they ended up in your SPAM folder?
I see that you had reached out yesterday for a refund and we are currently working on that for you. Again, please check your SPAM folder if you didn't get our reply in your inbox.
Thank you,
Pam
Customer Support Team Lead
I cannot hook up base
I cannot hook up base, somehow google and att.net don’t hook up correctly. Takes forever for light on base to show charged, then to change to cyan. And how do you scan the code with phone, or type in the serial number while you are reading the instructions on what to do ON the phone. I shall have to wait until my niece is here, (several weeks), for her to hook up this system. Very frustrated. I was so excited to get this system, now nothing.
13 October 2023
Reply from FluentPet
Hi Anne,
I am sorry to hear that you are so frustrated trying to on-board the Connect.
We would love to lend a hand, so I have sent you an email asking for a bit of information.
Please check your SPAM folder. Sometimes our emails end up there.
Pam
Customer Support Team Lead
Sir has been doing well in the past six…
Sir has been doing well in the past six weeks. There is still a lot of work to be done, but I’m stoked on Sir’s button victories so far!
13 October 2023
Reply from FluentPet
Hi Allison,
You are absolutely right in celebrating each victory that you and your Learner have!
It is very important to have fun and it sounds like you're having it 💕
Pam
Customer Support Team Lead
Easy to use and fun
Easy to use and fun. I’m hoping to have more communication with my dog once he figured out how to use the buttons. I’m very hopeful!
6 October 2023
Reply from FluentPet
Hi Julie,
Thank you for leaving your review.
FluentPet wants to set you and your Learner up for success, so please feel free to check out our many resources:
The Getting Started Guide: https://fluent.pet/pages/getting-started-with-talking-buttons
The Learning Center: https://fluent.pet/blogs/learning-center
And for more interactive help by our Button Teaching Experts, The FluentPet Academy Courses: https://fluent.pet/collections/fluentpet-academy-courses
And please also never hesitate to reach out to our Customer Support Team by emailing info@fluent.pet.
FluentPet supports our Teachers and Learners every step of the way!
Pam
Customer Support Team Lead
My pets can talk🐕🐈🐾
My dog and cat love this tool, we use it on a daily to communicate with each other. Great customer service.
20 October 2023
Unprompted review
Reply from FluentPet
Hi Sharzad,
Thank you for taking the time to leave your review.
It was our pleasure to help you. Please feel free to reach out any time... (even if it's just to send pictures of your Learners 😊)
Pam
Customer Support Team Lead
Fantastic product & information
Fantastic product but the amount of resources at hand to start & progress is fantastic. I found by reading through the blogs & guides I was able to navigate the best way forward with my learner. Awesome!
13 October 2023
Reply from FluentPet
Hi Diana,
We are so glad to hear that you found the resources available on our Website helpful.
If ever you need a more interactive solution that includes a Button Expert and/or other members of the FluentPet Community, feel free to check out FluentPet's Academy Courses: https://fluent.pet/collections/fluentpet-academy-courses
We are happy to help with your success and can't wait to see what your Learner can do!
Pam
Customer Support Team Lead
FluentPet buttons arrived!
The FluentPet buttons arrived, were easy to set up, and look great! I love that the 'Button Bootcamp' zoom was included in the purchase as this was extremely helpful in getting set up for success. I'm excited to see how my pup does with the buttons and can't wait to have a better connection and understanding of each other.
13 October 2023
Reply from FluentPet
Hi Rebecca,
Thank you for taking the time to leave your review.
FluentPet does want all our Teachers and Learners to be successful. Your feedback about the Bootcamp is great and we are happy to hear that it helped 😊
Welcome to the FluentPet Family!
Pam
Customer Support Team Lead
Modeling worked for my learner
My puppy is a good learner and with constant modeling she did her first intentional press on day 11 of our button pressing learning journey. I look forward to strengthening my bond with her through fluentpet
13 October 2023
Reply from FluentPet
Hi Hilda,
Thank you for leaving your review.
Modelling is a very important step in Button Teaching and it is so great to hear that your Learner pressed her button on purpose after 11 days 💖
We look forward to seeing what your Learner can do!
Pam
Customer Support Team Lead
Normally above and beyond 5star.. disappointed base stoped working
My new buttons the ones with the speaker worked for like a week and I have tried to reset them and everything and they still won’t make any noise everything is charged I have reset the base the app the buttons. And still they won’t work. I love fluent pet but I asked for help almost two months ago and I never got any response. I know they are busy but I spent over $100 and I really want them to work. Over all I would normally give these guys a 5 star or more review!
10 October 2023
Reply from FluentPet
Hi Amanda,
We received the Contact Form you submitted in September and did respond.
Perhaps our reply landed in your SPAM folder? Sometimes that happens.
I have sent our reply again. Looking forward to getting your Connect working!
Pam
Customer Support Team Lead
Best choice to teach your cat to talk
Great online ordering experience, fast delivery, and great product! Perfect size for a cat. My cat picked up button pressing so quick and now he’s constantly using them.
13 October 2023
Reply from FluentPet
Hi Timea,
Thank you for taking the time to leave your review and let us know how well your Learner is doing. That is fantasic! 😻
Pam
Customer Support Team Lead
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