fluff.co 

Lots of add ons pop up as you try to navigate their online purchase system. Cancelled order after seeing two extra charges for “purchase protection” added to the order inflating the total by $20. It’s been two weeks and the refund still has not processed

Please do not trust this business as they are a total scammer! I order two pillows on Dec 20 2025 and I have received nothing at all!
I keep emailing their agents and all I got was false information of shipment and fake tracking numbers. I have already reported to the credit card company.

Every night feels more peaceful with this pillow. It’s soft enough to relax into yet firm enough to provide support. I also admire the quality craftsmanship—it feels like something made to last. It completes the elegance of my bed.

Website promoting 30 days return When you open the box and see the Very poor quality Straw like uncomfortable. They are used because you opened to check and shocked 😮 Health hygiene. They have GOTya .Then the return cost charges closes that door. They ship from Belgium and charge you astronomical postage on your order to. And they are on a trustpilot warning. ⚠️ SAYS it all

I've tried to return the pillows, and I've sent 2 emails one on 1/14 and one on 1/21, and despite it saying they'd respond in 24-48 hours, I've gotten no response. I just want to return them. This is no way to run a business.

I bought these pillows when I saw them advertised on Instagram. I checked the company’s website first and saw they had a no hassle money back guarantee policy. They came in mid-December and I was very excited to try them. Well, they were awful! Absolutely no support and I quickly replaced them with my original pillows. The next day, on December 18, I emailed the company asking for a full refund. I received their automated response that said, “…Due to the high volume of orders and emails, we are currently experiencing, please be advised that your request will be handled by one of our dedicated customer service representatives within the next 24 to 48 hours.” The next day, December 19, I received an email from “Emy” that I could ship the pillows back and, once received, they would “promptly process my refund” or, I could keep them and they would refund me 50% of the cost excluding shipping. When I brought the pillows to my local UPS store the shipping was 1/2 the cost of the pillows, so I decided to take “Emy”’s offer of the 50% of the cost. I emailed “Emy” on December 30 stating that I’d like to accept the offer for the 50% of the cost. On that same day, I received an email from “Sharon” that they had processed a refund and to allow 3-5 business days. I waited and waited and still no refund. On January 13, I emailed “Sharon” that I had still not received my refund. Again, I received their automated response. I emailed them again on January 19 and still no response. This company is awful! Stay away. I hope this detailed review deters you from buying anything from this company.

Saw pillow advertised on internet. Ordered, when checking my PayPal account I see an order for four pillows(I ordered 1) for $169.00. There is no way to cancel,when I email company they say the have already shipped. Only option is to take delivery and send back, at my expense of $110.10. For something I never ordered. This is a scam. Please stay far away from this company as u can get!

How you can advertise a 30 DAY SATISFACTION GUARANTEE and then take more than a week to reply to customer inquiry emails (the system they’ve put in place for customer service), and then not actually provide a guarantee, is beyond me. I can get a refund if I pay for shipping on my own. They recommend using USPS and say “do not include any additional add-ons like insurance.” Or receive a 50% refund if I keep the pillow and donate it myself. It feels very scammy. I would not recommend ordering pillows from here. If their pillows were as advertised it would be one thing, but to be meh and then to be given a return process that feels like a lot of work in an effort to discourage customers from making returns (filing health insurance claims or doing my taxes seems like a vacation in comparison) is shady. Don’t fall for their well designed ads, the money they’re saving on return labels is going to these ads.

I have sent 2 emails starting on 1/7/26 and have received NO RESPONSE in any way. These pillows are NOT what I expected. I would not order from this company.

On December 29, 2025 I order a pillow and my card charged. During the checkout another pillow came up which looked interesting so I ordered that one as well. My card was charged again. The total order came to about $120. I received one pillow with a shipping invoice of that amount for one pillow. I have repeatedly emailed the company to clarify and correct this. Crickets. I went with this company because of the reviews of Oprah. I hope she knows this company is unreliable and her name is being tarnished with theirs. The pillow is not of quality either. It is hard and flattens very disappointing and unethical company.

Sharon from Fluff Co reached out to me to say I had upgraded my original pillow to a another upon check out. That was not my intention nor would I pay $120 for a pillow and certainly not for what I received. The take away for me is to avoid any site that practices up selling and then uses a check out system that appears to allow a CC only to be required to check out vis Pay Pay. The upselling and delayed attention to this matter and the need to publish this review to get their attention speaks volumes. I am not a fan of the product or the company procedures. Sharon did her job in finally returning my inquiry and giving information. Upselling borders on slimy business practices when you cannot get through a check out system cleanly.

I placed an order 2 weeks ago, received an email with tracking info and both tracker and shipper say no such order exists. I’ve reached out to Fluffco via email - the ONLY method shown on their website or emails. After the emails I still have gotten no response.

I researched the company’s location address, which points to an apartment community on Venice Blvd. I appears this company buys pillows from China as that is where the tracking comes from. I will pursue a refund from my credit card company since the company has been nonresponsive. Save your money and buy pillows where you trust the vendor.

Don’t be fooled by the marketing. There is no satisfaction guarantee and customer service is nonexistent. The pillows offer zero support and go flat faster than the company’s responsiveness. I attempted to return them and never received a single reply. If you enjoy sleeping on disappointment and being ignored, these pillows are for you.

FIRST AD ON WEBSITE-*******+

LIMITED TIME Discount:
Get up to 70% OFF
FluffCo Zen Pillow Now
Fast Shipping
$
90-Day Money-Back
Guarantee
Click Here to Claim Your 70% OFF Discount

SECOND ADD ON WEBSITE. ******

GUARANTEED QUALITY
Crafted from premium materials for long-lasting comfort.
NO-HASSLE RETURNS
Not satisfied? Return it within 90 days of delivery for a full refund.
SPEEDY DELIVERY
Fast shipping to anywhere

I ORDER FOUR PILLOWS. INSTEAD OF ONE ORDER MY ORDERS GOT SPLIT INTO TWO ORDERS.
I PAID ENOUGH MONEY TO GET FREE SHIPPING YET I WAS CHARGED SHIPPING

THE COMPANY WOULD DO NOTHING ABOUT THE SHIPPING CHARGE, AND THEREFORE I AM RETURNING MY PILLOWS

THE GENTLEMAN I SPOKE TO IN CUSTOMER SERVICE WAS VERY NICE BUT TOTALLY WORTHLESS AS FAR AS HELPING ME SOLVE MY PROBLEM OF SHIPPING CHARGES FREE SHIPPING, NO HASSLE RETURNS

WHEN A COMPANY ADVERTISES
90-day money back guarantee and no hassle returns
THAT IS WHAT I EXPECT TO BE HONORED

I Would never have purchased from FluffCo. had I known they do not stand by their written policies.

i am upset as no one has responded to my 3 emails ,and then i held on phone for 30 min to get through ,a guy "Tom" who knows if thats his real name refused to credit my PayPal ,i wanted one of the pillows and had ordered in error, due to being elderly and found it confusing and apparently ordered goose feather in error,,I contacted them as soon as I realized it ,he had no understanding ,no compassion for the mistake ,and offered me 15 dollars, my initial oder was 59 plus shipping and they charged me over 200,,he said its too late to credit it to my pay planthen he said you have to be there exactly when the order arrives and send it back, no one can know and sit around waiting when he had no idea of when it would arrive,,I should have payed closer attention to the reviews regarding spam,,it's awful to take advantage of elderly folks when an honest error is made and contacted company immediately ,especially a pillow company ,wow,

I order 4 pillows for a Christmas gift. One of the pillows had damage. I emailed the company and they asked me January 3 to send a picture of the damaged pillow which I did. I have not received a reply or a new pillow.

UPDATE: I did get a response for my return, not sure if they were over a week behind in their replies or the review had them responding. Once they did reach out, everything went smoothly and the return was processed timely. I only returned the one pillow which had not been opened yet and from my perspective that is what seemed reasonable.

As per other reviews, this company seems a little scamish. They START by getting your credit card information (red flag right there) and the check out process is so convoluted and full of upselling. Was hoping that maybe the pillows would be as good as they claim, but nope. Forget trying to get a return started as the company does not respond.

Is this a scam company? During the lengthy bait-and-switch checkout process, I ended up getting a more expensive down pillow than I originally wanted. Received the pillow, determined it to be hard as a rock. Tried to contact this company to schedule a return 3x and only received an automated response telling me they would get back to me. To date, no response. Anyone have any idea how I can get help,with this issue?

The website states they offer free shipping on all orders above $100 in the continental US. HOWEVER, they neglect to mention that they do not pay for RETURN shipping, which would have cost me >$50 (by nature of them being in CA and me being in NJ). Instead, they offer a 50% refund and instructed me to donate the pillows. They clearly don't stand by their product!! EDITED to add that their firm down pillow is hard as a rock and as heavy as a brick and is not the least bit fluffy.

One more time for the folks (you) in the cheap seats:
Fluffco
I thought I had made this very clear to you previously.
Evidently not.

TO be very clear, I would like you to re-read an excerpt of my previous note to you.
It is your ONLY ACCEPTABLE FORM OF RESOLUTION WITH ME!!
(last time I checked I was the customer being ripped off, not you.)

excerpt from, my 12/23/25 communication with you people:

"If you’d like to continue the conversation respectfully, meet my VERY CLEAR terms for complete refund and return shipping, I would be happy to continue to discuss.
Otherwise I consider the matter unresolved and will continue to spread word of your predatory business practices as well as other opportunities for compelling actions that may arise."

You have continued to waste my time all through this deceitful business practice. You now owe me a heck of a lot more than just a poorly constructed pillow.

Lets BRIGHT LINE this so you don't intentionally continue to misunderstand.
Again

Until these clear, concise and easily understood terms are met,
You have absolutely nothing to say that interests me in the least.
At all.

I will continue to spread the word of your sub par quality and your continued attempts to withhold the FULL PURCHASE Price when transacting a refund for an unsatisfactory, very disappointing product.
Let alone originally attempting to get ME to PAY TO RETURN a crappy product TO YOU.

Just read this entire diatribe on Trust Pilot. Great site and honest.
You guys must really try to make yourselves look crooked?
Strange business practice. But you seem to have quite a few.

Please DO NOT CONTACT ME AGAIN until you are ready to meet the terms any Customer would expect
refund 100% of purchase price
Provide a prepaid return label to ship your faulty product.

So very sincerely
L.P. Neal

Fluffco
I thought I had made this very clear to you previously.
Evidently not.

TO be very clear, I would like you to re-read an excerpt of my previous note to you.
It is your ONLY ACCEPTABLE FORM OF RESOLUTION WITH ME!!
(last time I checked I was the customer being ripped off, not you.)

excerpt from, my 12/23/25 communication with you people:

"If you’d like to continue the conversation respectfully, meet my VERY CLEAR terms for complete refund and return shipping, I would be happy to continue to discuss.
Otherwise I consider the matter unresolved and will continue to spread word of your predatory business practices as well as other opportunities for compelling actions that may arise."

You have continued to waste my time all through this deceitful business practice. You now owe me a heck of a lot more than just a poorly constructed pillow.

Lets BRIGHT LINE this so you don't intentionally continue to misunderstand.
Again

Until these clear, concise and easily understood terms are met,
You have absolutely nothing to say that interests me in the least.
At all.

I will continue to spread the word of your sub par quality and your continued attempts to withhold the FULL PURCHASE Price when transacting a refund for an unsatisfactory, very disappointing product.
Let alone originally attempting to get ME to PAY TO RETURN a crappy product TO YOU.

Just read this entire diatribe on Trust Pilot. Great site and honest.
You guys must really try to make yourselves look crooked?
Strange business practice. But you seem to have quite a few.

Please DO NOT CONTACT ME AGAIN until you are ready to meet the terms any Customer would expect
refund 100% of purchase price
Provide a prepaid return label to ship your faulty product.

So very sincerely
L.P. Neal

They took $140.00 out of my account And finally the next month they are keeping $32.00 of my money and only refunding $108. Huh? Wtf? Do not order from these crooked people. I’ve told Oprah to take this company off her 10 best because their evil and knifing ways should not be tolerated. PENALTY FOR BEING STUPID 32.00$. NOT A GOOD WAY TO START THE NEW YEAR. STAY AWAY STAY AWAY STAY AWAY AT ALL COST. PILLOWS SUCK BTW