Flugladen.at Reviews 10,962

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the website easy to navigate and user-friendly, appreciating the quick and straightforward booking process. People often highlighted the affordable ticket prices, noting that they were frequently cheaper than those found on airline websites. The service received positive remarks for being efficient and responsive, with many consumers expressing satisfaction with the overall experience. However, some people were dissatisfied with aspects of the booking process and service. Issues included unexpected charges for luggage, difficulties with booking confirmations, and problems with changing or canceling flights, often incurring additional fees. Some customers also reported that the company failed to accurately relay booking information, such as luggage details, to airlines.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. While some reviewers found the... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers report discrepancies between advertised prices... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the platform easy to navigate... See more

Website

Clients share positive opinions on the website, often finding it easy to navigate and user-friendly. Many... See more

Service

Consumers find service to be ambiguous. Many reviewers report very bad service, with some describing it as... See more

Based on these reviews

Rated 4 out of 5 stars

Positive: Was easy to navigate. Helpful support staff. Negative: I used Flugladen twice. Once it messed up by not getting price correct and I had to spend lot of efforts to book again.

Company replied

Rated 4 out of 5 stars

All good,quick and easy booking and good prices

Company replied

Rated 5 out of 5 stars

Flugladen is the trusted website for our flight bookings. I recently booked flights from flugladen and another website. The other website promised a price before booking, but during checkout the price... See more

Company replied

Rated 5 out of 5 stars

Once I got to Germany, I was buying tickets and stuff here, because one of my international friends told me about them. I travelled throughout the europe, while the tickets were veryyy cheap and groun... See more

Company replied

Rated 3 out of 5 stars

I am coming back to my initial feedback with an update. I was eventually able to find my booking with the airline. Not very straightforward though and still with some inconsistenties regarding the... See more

Company replied

Rated 5 out of 5 stars

In the situation of the double-booking the support employee was very helpful, polite, understanding. I was supported by him in the best way and got my money, which I could just loose because of the te... See more

Company replied

Rated 5 out of 5 stars

Simple and fast. Check your card transfer limit carefully before booking. I had problem with my debit card and had to reenter my information after the booking session expired.

Rated 5 out of 5 stars

It's was a good experience, affordable ticket and yes over all I like it. My only problem is the booking fee but so far no other problem

Company replied

Rated 5 out of 5 stars

This is the second time I have booked my flight tickets using Flugladen. It is user friendly and the prices are cheaper than the airlines websites.

Company replied

Rated 5 out of 5 stars

Everythig was fine. The website was nice. It'd be better if it can print the English version E ticket

Company replied

Rated 5 out of 5 stars

All good, Price stayed the same as I saw it on Skyscanner. Ticket came quickly to my email. No issues!

Company replied

Rated 5 out of 5 stars

how fast the response was in recieving my booking ticket

Company replied

Rated 1 out of 5 stars

I booked a ticket from Sydney to Cairo & I end up being charged twice for luggage from two different airlines company & one of them is charging 500 USD for 20 kg luggage which is literally close to th... See more

Company replied

Rated 1 out of 5 stars

Horrible place to buy tickets. If you buy a ticket with them, you are not the booking owner, so you cannot manage or change the booking yourself with the airline that you booked. If you want to change... See more

Company replied

Rated 1 out of 5 stars

I booked the flight with 100% refundable option. But cancel it due to some reasons, and now they said the reason is not aligned with their terms and conditions and reject the refund request. If someon... See more

Company replied

Rated 1 out of 5 stars

I booked flights and then next day received an email that they're actually not available - but the money's been already taken away. Now they say you have to wait 5 working days for a refund- how does... See more

Company replied

Rated 1 out of 5 stars

booked my flight with extra luggage 23kg , lufthansa has no information about my extra lugagge, the support couldn't find a solution. I have proof of buying my flight with free lugagge, sated on my e-... See more

Company replied

Rated 1 out of 5 stars

What a shame to buy a ticket here. If there is a cancellation, the agency doesn't want to refund your money. You need to communicate directly with the airline. No one is responsible for giving you a r... See more

Company replied

Rated 1 out of 5 stars

You had the cheapest price on kayak and after the payment I overpaid extra 100 USD. Also, you issued 2 separate flight tickets for the same airline which is nonsense. I will never use your services ag... See more

Company replied

Rated 1 out of 5 stars

I accidentally bought tickets for 7am instead of 7pm and there was no way to either change nor cancel. And absolutely no customer support. Will never use this site again

Company replied

Rated 1 out of 5 stars

We booked our flights however despite that payment went through, the booking was not confirmed. 16hrs later I received an email, that my booking is not confirmed and they will refund my money back in... See more

Company replied

Rated 1 out of 5 stars

I booked a flight from Vienna, Austria to Hyderabad, India. I added a checked baggage of 20kgs. I have three connecting flights. Now when I get my ticket, it only shows 20kgs for the first two, then 1... See more

Company replied

Rated 1 out of 5 stars

Extremely weak behaviour of customer service. Will never use their “service” again. They cancelled a flight (1000 EUR) and stated that the refund will take 8-10 weeks!

Company replied

Rated 1 out of 5 stars

They don't help resolve cases and leave us talking to ourselves; they really don't care about the customer, they only care about making money!

Company replied

Rated 1 out of 5 stars

I book approximately 15 flight tickets a year using this page, and have been using them for a number of years. They are great until you need their support. The airline has recently changed my return f... See more

Company replied

Rated 1 out of 5 stars

This is the most horrible website of all times, do not book here! They try to cheat you for your money and the service is horrible! Finger weg!

Company replied

Rated 1 out of 5 stars

sorry but I wrote an Email to the Customer Service and got no reply!

Company replied

Rated 1 out of 5 stars

Terrible customer-service. Booked on flugladen.at a flight with Royal Jordanian from Dubai via Amman to Madrid the night before the missiles started to fly over Jordan. On the da... See more

Company replied

Rated 1 out of 5 stars

I’ve booked a return flight DPS - LAX for 2 persons and need to reschedule it due to unforeseen circumstances. contacted customer support service 4 days before departure and they’ve... See more

Company replied


Company details

  1. Airline ticket agency
  2. Car rental company
  3. Flights search site
  4. Travel agent
  5. Travel deals

Written by the company

Vergleichen Sie die billigsten Flüge und Flugtickets von allen Fluggesellschaften und buchen Sie direct auch Ihr Hotel und Mietwagen. Flugladen.at – der Billigflug Spezialist

flugladen.at Support

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You’re a good service but looking for…

You’re a good service but looking for speedy reaction to send back the Etikett bot for 2 days answer better to be at the same day with my greetings

30 November 2025
Flugladen.at logo

Reply from Flugladen.at

Thank you for the great review, Adel Seoudi! We look forward to seeing you again soon on our website.

Kind regards,
Muyeenuddin | Customer Service
Flugladen.

Rated 1 out of 5 stars

Avoid

I booked flights and then next day received an email that they're actually not available - but the money's been already taken away. Now they say you have to wait 5 working days for a refund- how does that make any sense? Why do you take money and only then check if what I'm buying is actually available?

25 November 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Andy,

We're sorry to hear about your experience, and thank you for sharing it. Sometimes the airline updates availability during the final confirmation, which can result in the booking not being issued even after payment is taken. In those cases, the refund is processed automatically, but banks may take a few working days to return the amount.

We would like to help you resolve this. Our customer service team will contact you within 24 hours.

Kind regards,
Prasada
Flugladen

Rated 1 out of 5 stars

This is the most horrible website of…

This is the most horrible website of all times, do not book here! They try to cheat you for your money and the service is horrible! Finger weg!

20 November 2025
Unprompted review
Flugladen.at logo

Reply from Flugladen.at

Hello Selma,

We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.

We would like to find a solution together with you, but we don’t have the correct contact information to contact you.
Would you please send an email to complaints@travix.com stating: TrustPilot EN? We will contact you as soon as we receive your email.

Kind regards,
BudgetAir Customer Service
Bhumindra

Rated 1 out of 5 stars

I wish I could get my ticket…

I wish I could get my ticket immediately or ASAP, this is over 48H and I still don’t have my ticket.

20 November 2025
Flugladen.at logo

Reply from Flugladen.at

Hallo Kay ,

es tut uns leid, dass Sie keine reibungslose Buchungserfahrung bei uns hatten. Danke, dass Sie uns dies mitgeteilt haben.

Wir möchten gemeinsam mit Ihnen eine Lösung finden. Innerhalb von 24 Stunden wird sich der Kundendienst mit Ihnen in Verbindung setzen.

Mit freundlichen Grüßen
Ben
Flugladen

Rated 5 out of 5 stars

how fast the response was in recieving…

how fast the response was in recieving my booking ticket

14 November 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Janie,

Thank you for the nice review! We are glad to hear that you had a good experience with us.

We hope to see you again soon on our website.

Kind regards,
Prasada | Customer Service
Flugladen

Rated 1 out of 5 stars

Horrible place to buy tickets

Horrible place to buy tickets. If you buy a ticket with them, you are not the booking owner, so you cannot manage or change the booking yourself with the airline that you booked. If you want to change the booking or cancel it, they charge a fee of 60 euros per person on top of the airline fee. Cancelling a booking or changing the flight dates takes 5 minutes, and they charge 60 euros for that.

12 November 2025
Unprompted review
Flugladen.at logo

Reply from Flugladen.at

Hello Dion Kllokoqi,

Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.

We would like to find a solution together with you. Within 48 hours customer services will contact you.

Kind regards,
Muyeenuddin | Customer Service
Flugladen.

Rated 4 out of 5 stars

Good service

Good service

4 November 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Gursharan,

Thank you for the nice review! We're glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Nagla
Flugladen

Rated 5 out of 5 stars

It was very good and very informative…

It was very good and very informative thank you

26 October 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Ismail,

Thank you for the nice review! We're glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Nagla
Flugladen

Rated 4 out of 5 stars

Generally positive experience

Positive: Was easy to navigate. Helpful support staff.
Negative: I used Flugladen twice. Once it messed up by not getting price correct and I had to spend lot of efforts to book again.

1 November 2025
Flugladen.at logo

Reply from Flugladen.at

Vielen Dank für Ihr Feedback, Kiran! ich melde mich beim Produktteam, der ständigen Nutzung unserer Website und unserer Dienstleistungen.

Mit vriendelijke groet,
Sara
Flugladen

Rated 1 out of 5 stars

Very bad service

Very bad service

30 October 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Darbaz,

We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.

We would like to find a solution together with you. Within 48 hours customer services will contact you.


Kind regards,
Sara
Flugladen

Rated 5 out of 5 stars

Helped me to travel around europe

Once I got to Germany, I was buying tickets and stuff here, because one of my international friends told me about them. I travelled throughout the europe, while the tickets were veryyy cheap and grounded. I was comparing the prices with the local shops, but as soon as they see my appearance and understand I’m from far, they try to scam, as it happens everywhere.

18 October 2025
Unprompted review
Flugladen.at logo

Reply from Flugladen.at

Hello ,
 
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
 
We hope to see you again soon on our website.
 
Kind regards,
Budgetair Customer Service
Bhumindra
 

Rated 5 out of 5 stars

Super service

Super service

10 October 2025
Flugladen.at logo

Reply from Flugladen.at

Thank you for the great review, Gordian! We look forward to seeing you again soon on our website.

Kind regards,
Martina
Flugladen

Rated 5 out of 5 stars

It is cool

It is cool, but it would be better if you send the mails in English and the ticket buying site should also be conducted in English for the international customers

7 October 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Min,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.

We hope to see you again soon on our website. Your feedback is valuable as it helps us to continuously improve our services and provide you with the best possible experience.

Kind regards,
Martina
Flugladen

Rated 5 out of 5 stars

Booked my tickets for the second time

This is the second time I have booked my flight tickets using Flugladen. It is user friendly and the prices are cheaper than the airlines websites.

27 September 2025
Flugladen.at logo

Reply from Flugladen.at

Thank you for the great review, Lavanya ! We look forward to seeing you again soon on our website.

Kind regards,
Martina
Flugladen

Rated 1 out of 5 stars

I accidentally bought tickets for 7am…

I accidentally bought tickets for 7am instead of 7pm and there was no way to either change nor cancel. And absolutely no customer support. Will never use this site again

22 September 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Katarina,

We're sorry to hear that you didn’t have a smooth booking experience with us, but thank you for sharing it.

We would like to find a solution together with you. Within 48 hours customer services will contact you.

Kind regards,
Nagla
Flugladen

Rated 5 out of 5 stars

Very good service!

16 September 2025
Flugladen.at logo

Reply from Flugladen.at


Hello Alejandro,

Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.

Kind regards,
Martina
Flugladen

Rated 1 out of 5 stars

Overpriced and deceiving

You had the cheapest price on kayak and after the payment I overpaid extra 100 USD. Also, you issued 2 separate flight tickets for the same airline which is nonsense. I will never use your services again

15 September 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Anastasiia,

I'm sorry for the inconvenience you experienced during your trip.

We would like to work with you to find a solution. Customer service will contact you within 48 hours.

Please keep in mind that , we have deducted just ticket price.

Kind regards
Martina
Flugladen

Rated 5 out of 5 stars

Top experience

Simplicity of the process, user-friendly and easy interface.

23 August 2025
Flugladen.at logo

Reply from Flugladen.at

Hello Luka,

Thank you for the lovely review! We're happy to learn you had a positive experience with us. We hope to see you again soon on our website.

Kind regards,
Moheb
Flugladen

Rated 1 out of 5 stars

nothing

We booked our flights however despite that payment went through, the booking was not confirmed. 16hrs later I received an email, that my booking is not confirmed and they will refund my money back in 5-7 days.

25 August 2025
Unprompted review
Flugladen.at logo

Reply from Flugladen.at

Hello Tanickadurci,

We're sorry to hear that your booking experience wasn't smooth. We appreciate you sharing it.

We will investigate your inquiry, and customer service will contact you within 48 hours.

Kind regards,
Moheb
Flugladen

Rated 1 out of 5 stars

What a shame to buy a ticket here

What a shame to buy a ticket here. If there is a cancellation, the agency doesn't want to refund your money. You need to communicate directly with the airline. No one is responsible for giving you a refund.

26 June 2025
Unprompted review
Flugladen.at logo

Reply from Flugladen.at

Hello Marian,

We're sorry to hear that your experience with us was less than smooth. Thank you for sharing your feedback.

We would like to find a solution together with you. Within 48 hours, our customer service will contact you.

Kind regards,
Moheb
Flugladen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look