Fly Lanka NZ  Reviews 32

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Majitha was super easy to deal with and did an amazing job booking our flights to Europe. He found us perfect flight times with great airlines, making the whole process smooth and stress-free. Com... See more

Rated 5 out of 5 stars

Majitha responds to all queries promptly through what's ap. He gives me options for the journey I am planning and is able to give advice on the transit times and the quality of service on the various... See more

Company replied

Rated 5 out of 5 stars

I managed to get my ticket done within a day. Majitha was quick to respond and all the discussion happened via WhatsApp. Rate was also below the rate given by the airline website. Clarified all my dou... See more

Rated 5 out of 5 stars

Majitha is an amazing representative for Fly Lanka. He promptly responded to my email. Although I missed the special that I was looking for, he got me a different special deal. My husband and I were... See more

Company details

  1. Travel agent

Written by the company

International & Domestic Flights, Holiday Packages, Cruise Tours and Travel Insurance Services


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend this company - super reliable!

Majitha was super easy to deal with and did an amazing job booking our flights to Europe. He found us perfect flight times with great airlines, making the whole process smooth and stress-free. Communication was fast, clear, and efficient - nothing was ever a hassle.

I highly recommend this company - super reliable, easy to work with, and professional. We’ll definitely be booking again and will be recommending them to our friends too.

Thank you once again for all your hard work, Majitha!

31 August 2025
Rated 5 out of 5 stars

Majitha responds to all queries…

Majitha responds to all queries promptly through what's ap. He gives me options for the journey I am planning and is able to give advice on the transit times and the quality of service on the various airlines. Recently when flight delays on Singapore Airlines meant I had to re-route my flight back to Auckland. Singapore Airlines gave me just one unsatisfactory option. I contacted Majitha on what's ap and he was able to find me a better alternative route. Will continue to use Fly Lanka.

13 July 2025
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Valued customer.

Thank you so much for your kind words and for taking the time to share your experience!

I'm really glad Fly Lanka could assist you with your travel plans and help find a better alternative when things didn’t go as expected with your flight. It means a lot to know that you appreciate the support and advice provided, especially during those last-minute situations.

Your continued trust in Fly Lanka is truly appreciated, and I look forward to helping you with many more smooth and enjoyable journeys ahead.


Fly Lanka

Rated 5 out of 5 stars

The Complete Travel Experience. m beginning to plan our trip to Sri…

From beginning to plan our trip to Sri Lanka to arriving back in New Zealand, the people at FlyLanka, and particularly their representative Marjitha, was extremely helpful in both recommendations to complete our itinerary and flexibility in being able to ammend whatever the situation to ensure our complete satisfaction.
The relationship with FlyLanka did not end once our tickets were issued. We had constant contact throughout our journey ensuring that everything went to plan.
Our driver / guide, Jayantha, was a particularly nice, respectful, knowledgeable man who shared a great deal of Sri Lankan history with us. His recommendations of what to see and where to visit while en-route were just great.
The hotels, both corporate and boutique, that we were booked at by FlyLanka were superb.
We would have no hesitation in recommending FlyLanka to any person or organization wishing to get the best in value and expertise when journeying to Sri Lanka.

Peter and Brenda Arnesen
We would have no hesi

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Impressed customer

We were fortunate enough to have two jamb packed days of adventures with Fly Lanka I can’t recommend them enough our driver was fantastic his knowledge of this amazing island and its history was bottomless
Booking and communication with the office was easy and they certainly did what they
Don’t hesitate in using Fly Lanka you will be glad you did
David and Franca

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Majitha is an amazing representative…

Majitha is an amazing representative for Fly Lanka. He promptly responded to my email. Although I missed the special that I was looking for, he got me a different special deal. My husband and I were very pleased.
We will definitely approach Fly Lanka for any future travel.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Ticket booking experience

Ticket booking experience was splendid. Good communication, efficient service and great customer service. Overall it was a great experience.

22 December 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Hi Nuwan, Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with us. We look forward to assisting you again in the future! ✈️🌍
have a Safe Flight

Rated 5 out of 5 stars

We were given a very good service when…

We were given a very good service when we booked our tickets last month. We hope to use Fly Lanka in the future as well..

20 December 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Hi Nilma,

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you had a great experience booking with us. We truly appreciate your support and look forward to assisting you with your future travel plans! ✈️🌍

Rated 5 out of 5 stars

Good service

Very good service provided by Majitha.

7 January 2025
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Hi Dulani,

Thank you for your feedback! 😊 We're glad to hear that Majitha provided you with excellent service. We'll be sure to share your kind words with him. Looking forward to assisting you again! ✈️🌍

Rated 5 out of 5 stars

Good travel agent

Good communication. Gave a good deal. Would definitely recommend. 😊

20 November 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Hi Paran

Thank you so much for your kind words! 😊 We're thrilled to hear that you had a positive experience with us and that you’re happy with the deal. Your recommendation means a lot to us, and we look forward to serving you again in the future! ✈️🌟

Rated 5 out of 5 stars

Mr Majitha gave us a very good deal

Mr Majitha gave us a very good deal, he was very considerate of our needs and gave us the perfect deal.
I very much recommend Fly Lanka, as my experience was perfect. I will share this experience with my friends.
From this experience I think Fly Lanka is the best option to find flights from New Zealand to Sri lanka.

Very satisfied.

19 October 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Mr. Sunil

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a perfect experience with Fly Lanka and that Majitha was able to provide a deal that met your needs. Your recommendation means a lot to us, and we're grateful that you're willing to share your experience with your friends.

At Fly Lanka, we always strive to offer the best possible service, and it's incredibly rewarding to know that we were able to meet your expectations. We're delighted that you consider us the best option for flights from New Zealand to Sri Lanka, and we look forward to assisting you again in the future.

Kind regards,
The Fly Lanka Team

Rated 1 out of 5 stars

Misleading information

Ever since I moved to NZ, I have always booked my tickets with Fly Lanka. However, this time, I had a terrible experience. I had to deal with Samadhi, who works at Fly Lanka. Initially, she was supportive and professional. We deposited the ticket fee from Sri Lanka. The bank informed us that it would take some time to transfer the money since it was Friday. Samadhi kept calling me every 5-10 minutes, claiming that the money was not transferred and that the account name was incorrect. As a result, my parents had to go to the bank again. The bank confirmed that the payment was made, and we sent her the receipt. However, she was not satisfied and demanded proof from the bank. So, my parents had to get a signed copy from the bank staff again, which we provided. She claimed she could not check their account for some reason. The next day, Saturday morning, she called me again, insisting that the money had not been transferred and requesting proof. We explained that the bank had stated it would show on her account on Monday due to it being Friday. Nevertheless, she wanted my parents to go to the bank again and update their bank account book, and send her proof. She continued to call me every 10 minutes, even though my parents were still asleep in Sri Lanka. The most disappointing part was when she informed me that my parents' return transit from Melbourne airport would be changed to Sydney airport. Although nothing else was altered, when I checked, I realized the transit time was extended by nearly 3 hours. I had already paid in full and everything was finalized. When I questioned her about this, she said she might have forgotten to inform me, leaving me with no other options.This entire experience was incredibly disappointing, uncomfortable, and misleading.

3 September 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Hi Rumesha,

Thank you for taking the time to share your feedback regarding your recent experience with Fly Lanka.

First and foremost, we truly appreciate your loyalty and continued support over the years. We deeply regret that this experience did not meet your expectations and want to address the concerns you raised.

Regarding the payment issue, we understand that Samadhi requested proof of payment several times. The reason for this was that we had reserved the last few seats at the fare in question for your parents, and we operate under a strict policy of issuing tickets only after the funds have been confirmed in our account. This is particularly important when dealing with larger sums, and while we acknowledge that this may have caused some inconvenience, Samadhi was acting out of an abundance of caution to secure those seats for you. Typically, Sri Lankan banks process payments the same day, which heightened her concern when the payment hadn’t reflected on time.

As for the change in the return flight, we apologize for any confusion. Due to the delay in confirming the payment, we were unable to hold the original return flight seats. Samadhi did her best to find an alternative option that maintained the same fare, which unfortunately required a transit change to Sydney with a slightly longer layover. We realize that the communication around this change could have been clearer, and we are sorry for any discomfort this caused. However, Samadhi did send the booking confirmation for your review, and we proceeded based on the confirmation received.

We value your business and will take your feedback seriously to improve our processes and communication going forward. Once again, we sincerely apologize for the inconvenience and truly hope to serve you better in the future.

Kind regards,
Team Fly Lanka

Rated 5 out of 5 stars

Amazing and prompt service

We dealt with Majitha. We believe we dont have to write lengthy.
Service is amazing. We will always call Majitha and his staff at Fly Lanka for all our travel needs.
It was a real plesaure dealing with Majith and Fly Lanka.
We wish Fly Lanka all the very best in their business !

10 September 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Shan, Thank you so much for your kind feedback! We're thrilled to hear that you had such a positive experience with Majitha and our team at Fly Lanka. It was a pleasure assisting you, and we truly appreciate your continued trust in us for all your travel needs. We look forward to helping you again soon and wish you all the best as well!

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. For my emergency request Fly lanka support me within 5-10 minutes. Thankyou fly lanka.

10 August 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Hi Udi,

Thank you so much for your glowing 5-star review! We're thrilled to hear that you had an excellent experience with Fly Lanka.

Providing top-notch service and ensuring our customers satisfaction is our top priority, so it's incredibly rewarding to know we met your expectations. Your kind words motivate our team to continue delivering the best travel experiences.

We look forward to assisting you with your future travel plans. If there's anything else we can do for you, please don't hesitate to reach out.

Safe travels, and thank you again for choosing Fly Lanka!

Rated 5 out of 5 stars

Strongly recommend

Very helpful team

18 June 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Janaki,

Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with us.

It's always a pleasure to serve our valued customers like you, and your feedback encourages us to keep up the great work. We truly appreciate your support and are thrilled to know that we met your expectations.

If there's anything else we can do for you in the future, please don't hesitate to get in touch. We look forward to assisting you again soon!

Thank you
Best regards
Team Fly Lanka

Rated 5 out of 5 stars

Really good professional service and…

Really good professional service and would recommend to anyone thanks

6 June 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Shan,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a great experience with us.

Your positive feedback means the world to us, and it's wonderful to know that our service met your expectations. We strive to provide the best possible experience for all our customers, and it's rewarding to see that reflected in your review.

If there's anything more we can do for you, please don't hesitate to reach out. We look forward to working with you again in the future!

Best regards,
Team Fly Lanka

Rated 5 out of 5 stars

Very Happy with the service

Very Happy with the service. Majitha was quick to respond and i really appreciate the service. I managed to get my ticket within a day. Highly recommended

17 June 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Menu,

Thank you so much for your glowing 5-star review! We're absolutely delighted to hear that you had such a positive experience with us.

Your kind words are greatly appreciated, and they inspire our team to continue delivering exceptional service. We're thrilled that we could meet your expectations and make your experience with us a memorable one.

If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future!

Warm regards,
Majitha

Rated 5 out of 5 stars

Very helpful and great communication!!

Majitha listened to what we wanted in our flights and made a booking which was ideal for us. He came back to us several times with different options until we found the most suitable.one for us. The options he gave was very reasonably priced as well. Thanks for all your patience and valuable help Majitha.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

We booked our trip through Sri Lanka…

We booked our trip through Sri Lanka thro to Dubai
The tips they gave us were invaluable
On our leg from Athens to Ireland that we had booked through another agent there had been a flight change that we were not notified about the change so missed the flights

Tried to get hold of travel agent that we had booked them through but as it was 11pm back in NZ with had no reply
So I rang Majitha at fly Lanka and told him we had been let down and needed to get from Athens to Belfast Ireland he said give him five minutes and true to his word he sent us links to tickets he procured for us he is truly Amazing

12 May 2024
Unprompted review
Fly Lanka NZ  logo

Reply from Fly Lanka NZ

Dear Tim and Robyn,

Thank you both for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with us.

Your feedback is incredibly valuable to us, and it’s wonderful to know that we were able to meet your expectations. Our team is dedicated to providing the best service possible, and your kind words are a great reminder of why we do what we do.

If there's anything more we can do for you, please don't hesitate to get in touch. We look forward to working with you again soon!

Best regards,
Team Fly Lanka

Rated 5 out of 5 stars

Quick and easy

I managed to get my ticket done within a day. Majitha was quick to respond and all the discussion happened via WhatsApp. Rate was also below the rate given by the airline website. Clarified all my doubts and explained all the procedures I needed to follow as well. Highly recommended.

1 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look