Flyachilles 

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See what reviewers are saying

Rated 5 out of 5 stars

I chose the Flyachilles product for its craftsmanship and timeless appeal for my home last year. When it came time to order product for the shop I knew exactly where to go.

Rated 5 out of 5 stars

We have been looking for 2 Outdoor Fans with a led light option and a remote control option for some time now. This has not been easy and when we saw this Rustic Outdoor Fan from Flyachilles it met al... See more

Rated 5 out of 5 stars

The purchase process was quick & simple… I thought the price was high but once I got the lights, I understood why. These lights are super bright, vibrant precise colors, absolutely stunning! The light... See more

Rated 1 out of 5 stars

Three outdoor pendant lights were purchased and received mid Nov 2025. Lights are scratched, bent, and no instructions were provided how to mount the lights on junction box outside. Flyachilles does n... See more

Company replied

Company details

  1. Homewares Shop

Written by the company

Design


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

LED Recessed Stairwell Lights - Seem Solid

Stair lights appear to be of good quality. Won’t know until my new construction project is finished the end of February and they are lit. I ordered 6 lights. Shipping was fairly quick, but was split into 2 deliveries (3 lights in each). The first shipment had all 3 lights in an actual shipping box. The second shipment the 3 light boxes were taped together with clear packaging tape and shipped without a shipping box. Seemed odd, and the reason I’m giving 4 stars instead of 5.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great style Lamps

Really like the style and function of the lamps we ordered. Shipping time was decent though obviously not as speedy as my “Amazon Prime” orders.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I love many of your products

I love many of your products. Juve that thee was no shipping fees. There were no crazy surprises at checkout. I sometimes change my mind at that point but you guys let me know up front my charges. No surprise. Can’t wait to get my lunar moon outdoor light.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality, terrible customer service, False advertisement

Three outdoor pendant lights were purchased and received mid Nov 2025. Lights are scratched, bent, and no instructions were provided how to mount the lights on junction box outside. Flyachilles does not assist, will not approve a return or exchange the damaged light fixtures. Flyachilles can not assist beyond 45 days of receipt. Do NOT buy any products from Flyachilles. Poor quality, terrible customer service. Luz and Paul

25 December 2025
Unprompted review
Flyachilles logo

Reply from Flyachilles

Hi Paul,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.

We’d like to clarify a few points for transparency. All Flyachilles outdoor pendant lights are inspected before shipment and securely packaged. However, shipping damage can occasionally occur in transit. In such cases, we always encourage customers to contact us as soon as possible so we can assist with replacements or solutions.

Regarding installation instructions, our outdoor pendant lights are standard hardwired fixtures designed to be installed by a licensed electrician, and installation guidance is available upon request. We regret if this was not clearly communicated in your case.

Our return and after-sales policy does require that any damage or issues be reported within 45 days of delivery so we can properly verify and assist. Unfortunately, requests submitted beyond this timeframe fall outside our policy coverage, which limits what we can authorize.

That said, customer satisfaction is very important to us. We have reached out via email to better understand your situation and explore whether any goodwill solution may still be possible.

We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused.

Kind regards,
Flyachilles Customer Support

Rated 4 out of 5 stars

Pros and Cons

Pros: I love your styles and selection choices. Website is easy to navigate.
Cons: I tried to buy an 8 pack but the discount for 3 or more items would not apply, so I had to buy a 4 pack, 2 pack, and a single to get the number of lights necessary while also getting the discount to apply. Also, standard shipping time is extremely long and expedited shipping is cost prohibitive.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

As this was a purchase of over $250

As this was a purchase of over $250, I had a few questions I wanted answered before I invested. It was Christmas Eve, so I anticipated a wait - but to my pleasant surprise I received an answer, and it was not just a yes or no answer. The answer delved into what I asked and more, so I felt very confident in ordering. I ordered on Christmas Day and received confirmations of my order. The system they have leads me to believe I will be enjoying my item soon and I will be writing another review.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

This is an company with mixed…

This is an company with mixed performance, in my case they lured me to accept a lousy "compensation" of $50 for a faulty pair of lights, which I bought for more than $140, and later told me that they process the refund based on my answer. I DO NOT RECOMMEND THIS COMPANY, BE AWARE!!!!!!!!

11 December 2025
Unprompted review
Flyachilles logo

Reply from Flyachilles

Hi Jesus,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.

To clarify for transparency: after you reported the issue, our support team offered a $50 partial compensation as one possible solution, which you initially accepted. As explained in our follow-up, a full refund requires the item to be returned, in accordance with our warranty and return policy, so our team proceeded based on the option you confirmed at the time.

We never intend to mislead customers, and we regret if any part of the communication felt unclear. If you would still like to return the product for a full refund or discuss another resolution, our support team is happy to assist further.

We value every customer’s trust and appreciate the opportunity to improve our service.
Flyachilles Team

Rated 5 out of 5 stars

Best purchase ever!!!

If you’re on the fence about buying this light…. DO IT!!! It’s absolutely amazing!!! I thought for sure the pics in the reviews just had to be photoshopped. Let me tell you… they are 100% genuine, the colors REALLY are that awesome. When I first plugged it in, I stood there for about 10 mins saying “wow… wow… just wow!” Then my neighbors joined me outside and we all stood there for about 20 more mins just mesmerized by this thing. The colors are so bright and vivid. The light bounces off the branches and creates the coolest mix of colors. My mom was so impressed by my pics, she bought 2 for herself the same day haha. Seriously… it is AWEEEEESOME!!! You won’t be disappointed. I have the best Xmas display on the block now! Customer service is also great, quick to respond, friendly and can solve any issues you might have. I wish I could submit a pic but I don’t see a spot to do that on this review.

21 December 2025
Unprompted review

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