Flybe Reviews 100

Flybe has an appalling customer service and try at all costs to squeeze more from customer. In most cases you can't change your flight online within 36h of your flight (i.e. if the check-in has been made) and they phone service operate reduced hours. Result, if you have an emergency in the evening and need to change your early morning flight, forget about it, you will be given a no-show and completely lose your ticket. They won't even let you pay a fee, the booking is wasted.

My son had to be taken to A&E overnight and I tried to change my flight at 1am. Flybe won't let you do it: neither online or over the phone are available. I emailed Flybe be during the night I called customer services the next day. I then emailed Flybe the doctor's prescription as requested and still received a "Sorry, there's nothing we can do, your ticket is voided".

Recommendation: do like many others and just avoid this terrible airline. If not for the tiny planes, bad in-flight service or the minimal overhead storage, do it for the appalling customer services.

We booked our flight to return from Amsterdam to Manchester on 02/09/2017. After checking in at the desk and passing through security at the airport we sat down for a drink and a snack. At this point we received a text (maybe 2 hours before the flight was due to take off) saying 'we are so sorry your flight has been cancelled.' We were asked to rebook using a link contained in the text. We tried this but all they offered us were flights which had already taken off that day.

At this point, we were confused and we asked a member of staff who told us we would have to completely exit the airport and go back to the check in desk for more information. This took quite some time and we had to queue to go through a passport check, when asked "why are you coming to the Netherlands?" I responded "well I actually just want to go home"

After queuing for around 20 Minutes at the desk, we were told we had to go to another desk which was their 'customer services' and this is when the biscuit was well and truly taken. The queue contained around 15 people when we joined and as there was only 1 lady on the desk, we did not move in our spot in the queue for over an hour. After around 1 hour they opened another desk to deal with the queue which was around 50 people at this time.
After 1 hour and 45 minutes they finally saw to us with no apology or emotion just a kind of 'yes what do you want?' We explained we needed to rebook our flight to Manchester. We were offered Southampton (?!?!) or London Heathrow (?!?!) which we had to explain were 400+ miles away from Manchester. Again, no emotion from the agent at the desk, they said there was nothing for the next day at all for us and we would have to book a flight to Manchester for 2 days later (04/09/2017). They advised that they would book us a hotel for two days near to the airport, they gave us a piece of paper and sent us on our way with no other information.

Several disgruntled and exhausted passengers stood at the bus stop for the shuttle for over 30 minutes and we finally got to our hotel where they told us that Flybe had only actually booked us 1 night and we'd have to re check in the next morning. At this point we were exhausted and really annoyed with the situation.

Once we got to our room, which we had asked to be a twin room we found it to be so subpar that it was laughable. There were two beds essentially crammed together as the room was so small, the 'mattresses' were just a piece of foam with a sheet over it.

We were then told that we would get meals free (woo hoo!) this however, turned out to be breakfast and an evening meal only so we had to buy our own lunches and drinks whilst we were stranded in this abysmal pit. Jovially, we made our way to the restaurant on the first night expecting at least a good meal after the fiasco that we had just been subjected to. However, we were carted off into a separate dining room which was labelled 'delayed flight canteen' (must be a very regular occurrence I guess) and we were served canteen standard food such as a dry piece of chicken with a khaki brown sauce or potatoe balls, there was also chicken and mushroom soup. As a vegetarian, at this point, my self worth had been whittled down that I just ate the chicken and potatoe balls. Absolutely awful.

The day of nothingness (the day we had to stay and do nothing all day due to there being no Flybe flights and they wouldn't offer to pay for us to take a flight with another provider) essentially was nothing, emptiness. At one point I started to laugh at a tree because I became so stir crazy and the only joy of the day was realising 1) this would be all over tomorrow 2) they had pet koi carps.

On the joyous day we were set free, we set off early morning, checked in and then were told my sister's bag was too big and at this point we felt that this well and truly was some kind of hidden camera show to see how far you can pass people to their limits. Maybe it could be called 'the last destination of the downtrodden Flybe passengers' after she cried and said essentially we'd had enough of all of this, the woman agreed to allow her bag on.

Whilst waiting at the terminal for our flight, someone had a heart attack and died. Which was a horrific sight and just added the icing on to the already woeful experience. Although I'm sure this man's ailment was not the direct action of Flybe, if we had been able to take our flight on the correct date and time we would not have had to witness someone die.

Obviously I've written this to warn other people and to kill some time at the airport whilst waiting for the re arranged flight. A full complaint and compensation request will be forwarded directly to Flybe as per EU law.

Thanks for nothing Flybe, worst experience of my life!

Where to start. We checked in on time. Whilst waiting in the lounge Flybe cancels our flight. So after all the queueing to get in and through security we are told to exit the airport, walk round and speak to the desk. This takes some time. Then ensues a three hour queue waiting to know what will happen etc. We were near the front of the queue. God knows how long the poor souls at the back waited. We were then told no flights until Monday (it's Saturday). We check online and there are flights available to buy today. We are told no, no flights today. Basically they meant there's not dirt cheap flights today. But I'm pretty laid back and they promised a hotel for 2 nights so I thought I'd try turn a negative into a positive. We were dumped at the ibis 10 mins away from the hotel. Except we had a 45 minute wait for a free shuttle. I asked which ibis it was and four different members of staff couldn't tell me because it's through an agency. Give me strength. I won't go into details too much about the standard of the hotel but it was pretty poor. Smallest rooms in the world. Cheap. Paper thin walls. Loud. But back to Flybe. So at this point I realise I have no medication for the extra two nights. Try calling Flybe but their call centre is closed all weekend. I'm on quite strong and essential medication. The hotel staff tried to help but essentially they couldn't. I had an entire night with no sleep. Partly withdrawing from my medication and partly because of the 'bed' and heat. Next day I was proactive, went to the chemist in the airport. I need to see I doctor. I can't afford one. Tried getting assistance from the airport Flybe staff. Nothing. They're really nice, just useless. Not their fault at all. The company are at fault. So then ensues another uncomfortable night. Zero sleep again and fully withdrawing. Not very well at all. Get to the airport and the check in staff try and make me pay to put my hand luggage in hold. The exact same luggage I flew out with and have used as hand luggage on flights around Europe and the world with no problem. By this point I burst into tears at the desk and I was sheepishly led through. Worst experience ever.

Customer Service on board is outstanding and very very friendly!
However charges for small (!) hand luggage is quite expensive - specially when you compare it with other airlines - where you dont have to pay for small cases. Something wich could definetely get improved.

I have traveled for many years on Flybe both on Domestic and European routes, but probably now for the last time.
Hidden charges have long been a problem with low cost airlines but Flybe have turned it into an art form.
In the early days I was caught out by the pre-booked seat angle. when you book online they offer you a specific seat, if more than one is traveling these seats will be together. You are then asked if you wish to accept the seat you have been allocated, if you then accept the allocated seat you are deemed to have pre-booked your seat and there is a charge for this. If you do not accept the seat offered to you there is no charge but you may not be seated together. As I have said I have long been aware of this and as Flybe flights are generally very short haul I prefer to save my money.
Like many I take on board hand luggage and have bought bags specifically designed as Cabin Bags to be accepted as Hand Luggage on 'most' airlines and Flybe was no exception to this and they have been accepted for several years. However this year after checking-in online, the evening before our flight, I just happened to double check. Lucky I did. The specification for a bag to be accepted as hand luggage has been reduced! for a bag to be carried on-board it now must be no bigger than 55x35x20cm, which means almost all bags specifically sold as hand luggage are no longer accepted by Flybe in the cabin, even though they fit comfortably in the overhead lockers. In fact the luggage advertised on the inside cover of Flybe's own inflight magazine 'Flight Time' as Cabin Size Bags no not comply with their own regulations.
When I contacted Flybe to explain the bags I intended to take onboard were 50x37x20cm to, ask if they would be accepted, I was told the new regulation size would be strictly enforced and if I had not checked them into the hold at a cost of £22 each (which I hadn't) I would be charged £40 to check them in at the airport check-in desk or £50 to have them put in the hold at the Gate, if I had checked-in online (which I had).
I was then faced with the unnecessary task of unpacking our nice matching previously approved luggage and putting our belongings into 'bag for life' shopping bags and carrying them through the airports or paying £100 for two bags to be stowed in the hold at the gate. I decided to face the embarrassment and save the money.
Although Flybe have given me various reasons why the rules regarding hand luggage have been changed, "to better balance the aircraft" " for the convenience of our passengers" etc, I found all the reasons given were flawed as there was previously no problem on the same aircraft. The true reason is obvious to me. To get more money out of you by getting you to check in bags that can quite easily by carried on as hand luggage.

Disgusting customer service checking in at Manchester airport. Anne on your check-in desk needs to have a personality transplant. Vile disgusting woman!!!

Flybe are muggers! I live near Limoges and have some work in the UK. I have flown this route two times in as many months with my hold bag and my carryon laptop bag which fits without problem in the overhead lockers. Last Sunday they weighed my carryon bag in Limoges, but things had changed when I checked in at Southampton. They charged me and several other customers with hold luggage to check in our hand luggage or don’t fly as it was oversized according to the baggage sizer. I have never seen anyone asked to check their baggage size before that flight.
To make things worse the check-in attendant said I should see this like ‘a speeding fine, sometimes you get away with it and sometimes you don’t.’ The implication here that I was cheating them when they hadn’t bothered to enforce their own rules on sizing bags before. To make it even worse, on board several passengers had bags that took several attempts to get into the overhead bins. They weren’t sizing bags at the boarding gate. So I had to pay because I already had a hold bag, that I had already paid for and they still don’t bother to size carryon bags at the gate.
I complained to Flybe with no resolution. They started enforcing this several months ago, and said they have been communicating it for some time and allowing passengers to place the oversized carryon into the hold at no charge. If they have been doing this I haven’t seen any communications or see it at the check-in or the gate. Looking at the investor relations their business is losing money and making less from each customer. Their strategy is to squeeze more money out of each passenger, especially the loyal ones, or perhaps they think the ones without any choices?
I am never flying with you again, and the others on board felt the same way. You don’t deserve to have any customers when you treat them this way. Disgusting approach to customers. Oh yes, they sent me a customer satisfaction survey they would let me past the second question ! If they can’t get something as simple as that right, no wonder their business is going down the toilet.

If I could give them -5 stars on trustpilot I would.

What an absolute RIP-OFF!! Worst experience causing extreme anxiety - Booked a flight - which wasn't the cheapest to fly into Manchester for a Funeral - received a phone call an hour after I had made the booking - I had to drive to Manchester from Southampton immediately. I called Flybe and totally understood the Terms & conditions that the ticket purchased was not refundable. I was advised I could change the Day and the Passenger name for a £40 fee. Paid the Fee no issue. Today, I go to check-in online only to find the Name hasn't been changed - and I need to pay £50 to change the name!! absolute Nightmare!! In the circumstances surrounding a Family Crisis - I would have expected a little more compassion.

Daughter flew with you Sunday from Birmingham to Amsterdam.
The Lady who checked her in was excellent and most helpful.
Top service.

Shocking.

Their flights are constantly delayed, their prices through the roof and they don't care about the fact customers are sick of it.

To All sports players, be aware of what Flybe consider being sports equipment! They will advise you that you should book the equipment on the day however will then charge you premium prices at the Airport. In this example they have deemed that Hockey Goalie Kit is not classed as sports equipment (Not sure what else you would class it as!!) . I seriously recommend you consider other Airlines that may actually class sports equipment as sports equipment! The whole process ended up costing an extra £80 pounds. A standard example of a budget airline.

Very smooth service. Was able to check in online with a smooth baggage drop. The Manchester airport belts had stopped working, the Flybe support was immediately available. He asked us to leave the luggage and that he would make sure the luggage was sent on its way. Good flight and smooth boarding. Overall a professional airline and good experience.

Love the two seat arrangement on the aircraft. Crew are very friendly and cheerful. (Pity some parents are incapable of controlling their children)
All in all had a very pleasant flight out and returning, will continue to book with them as long as they are flying Doncaster to Faro.

I recently flew with Flybe from Edinburgh to Southampton to visit family and found it a very pleasant experience. It is a few pounds more expensive than the big budget airlines but far superior.
After being herded like cattle on and off my last easy jet flight I vowed never again and I will be flying with Flybe for my next trip down south.

Flight was delayed, then circled in the air for hours before finallly diverting to a city à four hour drive away and bussing us all home. Should've landed at 10:30pm, instead arrived at 7am. What a nightmare. No food, drink, accommodation or compensation offered. Literally the worst customer service I've ever experienced. I guess you get what you pay for.

We use Flybe a lot and it's always fine especially to regional UK airports from Europe. Personally I always find them friendly and helpful and use them in preference to Ryanair which has always been a negative experience compared to Flybe.

My son's flight has been delayed twice which happens. But Flybe customer service lied to me on both occasions saying the flight had taken off. I rang today from my mobile (very expensive) and the Foreign call centre operator told me the flight had taken off but I was standing at the airport and was trying to explain that it couldn't have. He cut me off and when I rang back the message said "all our operators are helping other customers"; DON'T use FLYBE you're better off with any other airline.

Having booked a flight with Flybe months ago, they simply cancelled the flight BY TEXT 12 hours before the flight was due. It's like ditching your boyfriend or girlfriend by text!!!

We had hotels booked and they're offices were closed so we couldn't speak with anyone!!

No offer of compensation! No alternative flight! No explanation of WHY!! Just a text saying "tough- we've cancelled your flight"! All that was missing was "haha"!!!!!

A completely shambolic company with total disregard to they're customers. Will never use them again!!!!

Several. Hours delay. Airport side staff have absolutely no idea. No communication, no structure. I can only descibe this as fawlty towers. I have never experienced such poor service in the numerous flights i have taken before. I would highly recommend never book with these. Absolute joke.