flydubai Reviews 

My flight was cancelled by flydubai, yet customer service kept trying to reframe the situation as a “voluntary cancellation.” I asked for a refund, got delayed responses(No one response the first email for 7 business days. I have to called 3 times, but repeating my case each time), was offered a voucher instead, and then was told the case was closed. The worst part was not the cancellation itself, but the way they avoided responsibility and ignored the actual sequence of events.

Missing cash from checked baggage (USD 1300 + EUR 100) on Malé–Dubai–Belgrade flight. Found torn envelope inside suitcase. Case opened and investigated (Ref 2299156), but no explanation provided and no compensation. Very disappointing experience.

I booked a flight with my friend from Zanzibar to Dubai, even paid for seats next to each other. They overbooked the plane so much that my friend could not fly with me. She took another flight later. The employees at the check in were the worst, we didn't hear any "we are sorry for the situation". All we heard was they were doing us a favour and if we don't accept the later flight we can go home. Worst experience I had in 20 years of travelling. So if you book a 6h flight with your spouse and want to get rid of him/her, book with flydubai. They will take care of it.

Never again with the worst airline in the world. On March 10, 2026, we were supposed to fly from Thailand to Dubai and then from Dubai to Warsaw. All the flights were canceled. Nobody informed us until the day of the flight. We were standing at the airport and went to the Fly Dubai counter. No help was offered to us, except that we could sleep at the airport until the war is over. The staff's behavior was so outrageous, it's unbelievable. We later had to buy tickets ourselves for around €7,500, including hotel costs, and nobody wants to reimburse us now. The whole matter is now going to court with a lawyer. They can show off in Dubai, but they won't pay. Never again, and we will never vacation in any of these Arab countries. I strongly advise everyone against it. Brother, you even have to sleep in the underground parking garage during your vacation in Dubai. The Arab guests were still allowed to use the hotel. This shows how infidel tourists are treated. Never again.

I don't recommend it at all, they won't help you if your flight is cancelled! Avoid!

Very disappointing experience with Flydubai.

I had a flight booked from Milan Bergamo to Dubai. Given the current situation, Dubai is considered a potentially risky destination, so I decided to request a cancellation and refund.

Flydubai clearly states on their website that refunds must be requested through the travel agency used for the booking. So I contacted Mytrip (the agency I booked through) and spent several hours on the phone (around 2.5 to 3 hours in total) trying to resolve the issue.

However, here is where the problem starts: Mytrip says they cannot cancel the flight or process a refund without authorization from Flydubai, and that they are still waiting for a response from the airline.

Today, on the day of my flight, I am still being told that no response has been received from Flydubai, and there is no clarity on whether the ticket will be refunded or not.

This puts customers in an impossible situation:

* Flydubai tells you to go through the agency
* The agency says they are waiting for Flydubai

In the end, no one takes responsibility and the customer is left without answers.

This lack of coordination and support is extremely frustrating. Clear communication between airline and agency should not be the customer’s problem.

Very disappointing experience.

Fly Dubai has the most unprofessional staff at the Mumbai International Airport, Mumbai, India. When flight services were cancelled at Dubai Airport on 16th March 2026 due to the ongoing war the staff here at Mumbai international airport, India, did not reschedule flights nor deal with any customer grievances. They preferred to disappear with vague explanations and zero accountability. If you book a flight with FlyDubai, be prepared for cancelled flights and unprofessional behavior. The ground staff have long chaotic immigration lines, limited customer support and extremely arrogant senior management staff who are rude and unprofessional.
Please think twice before ever booking Fly Dubai.

My experience strongly suggests serious misconduct by ground staff. My cabin suitcase was taken from my hand on the open runway under the excuse that the aircraft was full. However, during the flight I clearly saw multiple rows of three seats completely empty.

When I arrived home, I discovered my bag had been searched and personal cash that was hidden inside was missing. This was not packed as checked baggage — it was my cabin bag. In their email response, they blamed me for leaving valuables inside, even though this was my carry-on luggage taken from me at boarding.

I will never fly with this airline again. Extremely disappointing and unacceptable.

Grateful to FlyDubai for quickly resuming their flights during the airspace closure over the UAE. Amid rising speculation, FlyDubai offered reasonably priced tickets from Dubai to Milano Bergamo. We left on time and the pilot kept us on informed throughout the flight.

Worst airline ever - they cacelled the flight, the information was given in less the 3 hours before the flight.
They propose alternative flight in .... 60 days.
flight booked from Maledive to Warsaw on March 8th 2026

The food is bad 👎 😫 the water was small

They just refund to voucher not to my bank and I can't use it for any Items.

I am writing to share a very disappointing experience with the Flydubai customer support line in the Czech Republic (Prague office / Blue Sky Travel).

I had an urgent IT issue where Flydubai’s system erroneously added a fake flight to my booking and locked my PNR. When I called the Czech support line for assistance, the agent was completely unhelpful and seemed predetermined not to assist me at all.

She did not even bother to ask for my booking reference (PNR) or open the system to look at my reservation. Instead, she simply brushed me off, stating that she had a thousand other people waiting on the line.

Furthermore, the agent displayed a shocking lack of basic ticketing knowledge. When I asked her about the 'On hold' status mentioned in the automated email I received from Flydubai, she incorrectly claimed it meant a 'scheduled flight,' completely misunderstanding that it was a payment time limit locking my reservation.

Refusing to open a customer's reservation to check a system error, combined with a lack of basic airline terminology, shows a severe lack of professional competence. I hope Flydubai headquarters reviews how their Prague representatives handle passenger calls and training.

Extremely poor crisis management and communication – stranded passengers left without clear support

Our experience with flydubai has been extremely disappointing and stressful.
Due to airspace closures, our flight was diverted to Hyderabad, India. While we understand that such situations can happen and are outside the airline’s control, what followed was a complete failure in communication, coordination and customer support.

We have now been stuck in Hyderabad for several days together with around 70 other passengers. Instead of clear information and guidance, the local representatives have provided inconsistent statements, avoided direct answers and repeatedly changed the narrative about what flydubai is responsible for.

At times we were even told that the airline is no longer responsible for us, despite the fact that we never signed any waiver and our journey has clearly not been completed.

This has created unnecessary uncertainty and frustration among passengers. Rather than providing transparent communication and a clear plan, it feels like passengers are being left in the dark and information is being handled inconsistently.

The situation is particularly difficult for us because my partner is 20 weeks pregnant, making the ongoing uncertainty and stress even more concerning.

No one expects an airline to control geopolitical events or airspace closures. However, passengers absolutely expect professional crisis management, clear communication and a sense of responsibility.
Unfortunately, our experience with flydubai has been the opposite.

Based on this experience, we cannot recommend flying with flydubai if you expect reliable customer support in difficult situations.

In the end they managed to got us on a flight and i give them Credit for the accommodation. It could have been a good experience if it weren't for the catastrophic communication.

I wishI could.give them a 0. Their operations could care less if some one dies( and they did) They willnot refund you your money. DO NOT PAY FOR FULLY REFUNDABLE TICKETS OR INSURANCE.!!!! I WISH I would.have read these reviews beforehand ..please dont waste your time with this vendor.

Pathetic airline service , i dont think they even know what they’re doing
Not advising to take them

There should be an option for 0 stars! flydubai operates with dishonesty, delays and horrendous customer service as a matter of course.
Our flight was cancelled due to plane technical fault but the airline continues to lie over six weeks and many emails later that it was weather related. The Flydubai ground staff, pilot and flight attendants all advised that the cancellation was due to a technical fault. Basic safety procedures are ignored and when there are issues, flydubai ground staff are nowhere to be seen. Customer service is beyond woeful. I cannot believe that flydubai is allowed to operate with such blatant disregard for passengers. Come on Emirates, we expect so much better!

I had a very bad experience. My first and last name were reversed on the ticket, and I had to buy a new ticket on the day of the flight at triple the price. I do not recommend this company — one to avoid

I had a very disappointing experience with flydubai.

Our flight from Dubai to Kazan was diverted to Yekaterinburg due to drone activity. We were kept inside the aircraft for about three hours with no proper information, assistance, or refreshments provided 😡

Passengers were then offered a 13-hour bus transfer instead of being re-routed on another flight. Due to the excessive travel time and conditions, I had to arrange alternative transportation at my own expense to reach my final destination.

I submitted all supporting documents, including my boarding pass and proof of expenses but my emails have simply been ignored.
The worst flight experience that I have ever had 💔