The FlyHugz travel pillow is sturdy, packs down well, easy to use and will be great for getting more sleep on a long flight. However it seems that I wont be able to wear noise-cancelling headphones at... See more
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Review summary
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Reviews shaping this summary
The pillow is exceptional, BUT the customer service is greatly lacking. I have contacted them 3x about how to return a 2nd pillow that I did NOT order, but I've heard NOTHING from them. It's in its or... See more
Company replied
Hi, I’m giving a 2 star for this review because I am missing an order. It’s supposed to be buy one get one for $49 and I only received one. I have emailed and left messages on your voicemail and until... See more
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I tried my pillow on an almost 9 hour flight to Switzerland, and I didn't sleep a wink! The pillow is too thick, and where the Velcro closure hits, it bothers my neck. It's also very bulky in its carr... See more
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Company details
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
2.9
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Too large
Biggest issue is I'm a petite person and the neck wrap is too large for my neck. To provide neck stability it pushes on my chin/jaw. Second, I would like to return but haven't received a response on how to. Third shipping was delayed.
16 March 2026
Unprompted review
Reply from FlyHugz™
Hello Betty,
We’re really sorry to hear about your experience and understand your concerns regarding the fit and return process.
After reviewing your case, we can confirm that our team has responded to your email twice previously, and we’ve also sent you another follow-up email today with the information needed to proceed.
It’s possible our messages may have landed in your spam or junk folder, so we kindly ask you to check there as well.
We’d be more than happy to assist you with your return—please feel free to reply to our latest email or reach out again at support@flyhugz.com
, and we’ll make sure this gets resolved for you.
Warm regards,
The FlyHugz Team
Reply from FlyHugz™
Hello Nancy,
Thank you for your feedback—we’re glad to hear your delivery met expectations and that you’re happy with the quality!
We appreciate your support and hope you continue to enjoy your FlyHugz on many comfortable trips ahead.
Warm regards,
The FlyHugz Team
Awaiting the Good Feeling!
Not an experience! I purchased 2 Fly neck pillows and they look and feel great but haven't had a chance to use it.
Looking forward to our trip in 3 weeks as we fly to Amsterdam hoping to experience a good night's sleep. Also purchased ear plugs.
9 April 2026
Unprompted review
Reply from FlyHugz™
Hello DEM,
Thank you for your feedback—we’re glad to hear your FlyHugz pillows look and feel great so far!
We hope they (and the ear plugs) make your upcoming trip to Amsterdam much more comfortable and help you get a great night’s sleep on the flight ✈️
If you need any tips before you travel, feel free to reach out anytime.
Warm regards,
The FlyHugz Team
The support team is so slow
Here's my response to your reply on 4/10:
I have checked my email and I don't see any response from your support team after 4/1/26.
Here's the response from your support team on 4/1:
"Hello Henry,
Thank you for reaching out, and we are sorry to hear that your Premium Gray pillow arrived with multiple stains and looks used. That is not the condition we want you to receive.
The attachment has an error, can you send the photo of the said issue again please?
Kind regards,
FlyHugz Support Team"
I resubmitted the photo of the defected product on 4/2, and I have not received any response since 4/2.
Original survey message:"
The support team is so slow. I submitted a photo of a defected travel pillow a week ago and I have not heard anything back."
8 April 2026
Unprompted review
Reply from FlyHugz™
Hello Henry,
We’re really sorry to hear about your experience and understand your frustration.
After reviewing your case, we can confirm that our team has already responded to your message and is currently awaiting your reply so we can proceed with the next steps.
Kindly check your inbox (and spam/junk folder just in case), and feel free to reply to our email or reach out again at support@flyhugz.com
so we can resolve this for you as quickly as possible.
We appreciate your patience and look forward to assisting you further.
Warm regards,
The FlyHugz Team
The FlyHugz are great
The FlyHugz are great! I was worried my husband would think I should not have purchased them, they turned out to be a game changer for our flight to Europe.
30 March 2026
Unprompted review
Reply from FlyHugz™
Hello Marianne,
Thank you so much for sharing this—we’re really glad to hear the FlyHugz turned out to be a game changer for your flight to Europe!
Even better that your husband approved too 😊 We hope they continue to keep you both comfortable on many more trips ahead.
Warm regards,
The FlyHugz Team
Hugz is the best solution to stabilize my neck while I rest.
Hugz is the best solution for my purposes of rest, comfort, and affordability. I haven't found another solution to fix my neck strain etc.
8 April 2026
Unprompted review
Reply from FlyHugz™
Hello Curt,
Thank you so much for your kind feedback—we’re really happy to hear that FlyHugz has been a great solution for your rest, comfort, and neck support.
It means a lot to know it’s been helping with your neck strain and making things more comfortable for you. We truly appreciate your support and hope it continues to serve you well.
Warm regards,
The FlyHugz Team
I can not use your product
I have been trying to get a refund since April 4, 2026. It took me over 1 week of calling and sending many emails before I could find out how to return this product because I can't use it. I returned the product and they received it April 16. It is now May 9 and I still have not received my refund.
22 March 2026
Unprompted review
Reply from FlyHugz™
Hello Kathleen,
We’re really sorry to hear about your experience—that’s certainly not the impression we want to leave.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding your concern, and we apologize if your messages did not reach us.
We understand that fit can vary from person to person, and we’d be happy to assist you with your return. Please reach out to us at support@flyhugz.com
with your order number and the email used for your purchase, and kindly mention this review so we can prioritize your case and guide you through the return process.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
I still am waiting for my order
8 April 2026
Unprompted review
Reply from FlyHugz™
Hello Heather,
We’re really sorry to hear that you’re still waiting for your order—we understand how frustrating that must be.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue, and we apologize if your messages did not reach us.
We’d really like to help look into this for you as soon as possible. Please reach out to us at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case and provide you with an update.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Travelled to Europe last year
Travelled to Europe last year. I never sleep on the plane.
The minute I put the flyhugz around my neck I feel asleep instantly. I also did not experience any jet lag.
I have recommended it to everyone I know who is travelling.
16 May 2025
Unprompted review
Reply from FlyHugz™
Hello Mich,
Thank you so much for sharing your experience—we’re really happy to hear FlyHugz helped you fall asleep instantly on your flight to Europe!
It’s amazing that you were able to rest so well and even avoid jet lag. We truly appreciate you recommending it to others—it means a lot to us.
Warm regards,
The FlyHugz Team
Customer service never responds and…
Customer service never responds and only sent me 2 of 3 flyhugz. I have my receipt that states I purchased THREE. So unprofessional.
7 April 2026
Unprompted review
Reply from FlyHugz™
Hello Andi,
We’re really sorry to hear about your experience and understand how frustrating this must be.
After checking our records, we were unable to locate any emails regarding this issue, which suggests your messages may have been sent to an incorrect or invalid support address.
Please kindly reach out to us at support@flyhugz.com
with your order number and receipt, and mention this review so we can prioritize your case. We’ll be more than happy to look into this and arrange a resolution for the missing item as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Item not received
Re: Order #431153 15/3/26
Not received order. Yodel ? appears to have left item on doorstep with picture of item being held in front of our closed front door. Delivery date/time changed by them. States delivered. Contacted yodel (not impressed) advised to contact flyhugz. Emailed flyhugz on 30/3/26 however have not heard and have not even received an acknowledgment of email.
16 March 2026
Unprompted review
Reply from FlyHugz™
Hello Lisa,
We’re really sorry to hear about your experience—this certainly sounds frustrating, especially when the tracking shows as delivered but you haven’t actually received the package.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding your email from March 30, and we sincerely apologize if your message did not reach us.
We’d really like to help resolve this for you. Please reach out to us again at support@flyhugz.com
with your order number and details, and kindly mention this review so we can prioritize your case. We’ll coordinate with the courier and work towards the appropriate resolution for you.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Great Experience
The whole experience was quick and easy. I have already received my pillows
1 April 2026
Reply from FlyHugz™
Hello Kathy,
Thank you for your feedback—we’re glad to hear the ordering process was quick and easy, and that your pillows have already arrived!
We hope you enjoy using them and that they make your travels more comfortable. If you need anything, feel free to reach out anytime.
Warm regards,
The FlyHugz Team
Good luck getting a hold of them
Good luck getting a hold of them if you have an issue. I am trying to return a neck pillow, eye mask and ear plugs and have sent 7+ emails and 2+ requests thru their website. Respond within 24 hours??? What a joke. Don't buy from them, horrible customer service. I called their phone number to try to resolve that way and you have to leave a message. I'll be shocked if I get a return phone call.
**Update** I received an email from them asking me to review their product!! Obviously they aren't paying attention. I will continue to email them daily until I hear something.
31 March 2026
Unprompted review
Reply from FlyHugz™
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must have been.
After reviewing your case, we can confirm that our team did respond to your inquiry, but we haven’t received a reply back yet. It’s possible our message may have landed in your spam or junk folder, so we kindly ask you to check there as well.
We’d really like to get this resolved for you. Please feel free to reply to our previous email or reach out again at support@flyhugz.com
, and mention this review so we can prioritize your case and assist you with your return.
We appreciate your patience and the opportunity to make this right.
Warm regards,
The FlyHugz Team
Delivered on time and product fits both…
Delivered on time and product fits both my wife and myself
3 April 2026
Unprompted review
Reply from FlyHugz™
Hello Bob,
Thank you for your feedback—we’re really glad to hear your order arrived on time and that the product fits both you and your wife comfortably.
We appreciate your support and hope you both continue to enjoy using it on your travels. If you ever need any assistance, feel free to reach out to us at support@flyhugz.com
.
Warm regards,
The FlyHugz Team
It’s a scammed site
It’s a scammed site. I ordered since March 3,2026 until now not receive.No contact number for the delivery and no courier name specified. Several emails sent to support but no reply receive.
Very disappointed from this site!
3 March 2026
Unprompted review
Reply from FlyHugz™
Hey Bella,
We’re really sorry to hear about your experience and understand how frustrating this must be.
After carefully checking our records, we were unfortunately unable to locate any correspondence or order details matching this concern, and we sincerely apologize if your emails did not reach us.
We’d really like to help resolve this for you as soon as possible. Please reach out to us again at support@flyhugz.com
with your order number or the email used for the purchase, and kindly mention this review so we can prioritize your case. Our team will investigate your order, provide the correct tracking details, and assist you accordingly.
We take concerns like this seriously and appreciate the opportunity to make things right.
Warm regards,
The FlyHugz Team
Not an experience
Not an experience! I purchased a Fly neck pillow and it looks and feels great but haven't had a chance to use it.
Looking forward to traveling in August.
29 March 2026
Unprompted review
Reply from FlyHugz™
Hello Joyce,
Thank you for your feedback—we’re glad to hear you’re happy with how your FlyHugz looks and feels so far!
We hope it makes your upcoming travels in August much more comfortable and helps you get some great rest along the way. If you have any questions before your trip or need any tips on getting the best fit, feel free to reach out to us at support@flyhugz.com
.
Warm regards,
The FlyHugz Team
Warm and bulky
As yet I have not tried it on a trip. However in the house I
become quite warm. I like the firmness which keeps my head from flopping. I’m trying think how to make an adjustment for air circulation. Just loosening the wrap leaves a gap for my chin to slide under.
The delivery service was slower than I expect but it’s here nonetheless.
1 April 2026
Unprompted review
Reply from FlyHugz™
Hello,
Thank you for sharing your feedback—we’re glad to hear you like the firmness and the head support it provides.
Regarding the warmth, this can sometimes happen depending on room temperature and fit. Some customers find that slightly adjusting the tightness or positioning helps improve airflow without compromising support. We also appreciate your note about the chin area—feedback like this is very helpful as we continue improving the design.
We’re also sorry to hear the delivery took longer than expected. While we always aim for timely shipping, occasional delays can happen depending on courier handling and destination.
If you have any other concerns or need tips for getting a more comfortable fit, feel free to reach out to us at support@flyhugz.com
—we’re happy to help.
Warm regards,
The FlyHugz Team
Flyhugz
Ship 24 delivery service is terrible. Don’t delivery it during the weekend! No contact information - very struggling to get a hold of someone. Failure. Had to pick up the package at work on Sunday evening. Geez.
Got BOGO. Both Smelly!!! I don’t recommend this. Will leave that out outside as long as possible. Won’t use them until this summer.
5 April 2026
Unprompted review
Reply from FlyHugz™
Hello Margaret,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We understand how frustrating it can be dealing with courier limitations such as no weekend delivery and difficulty reaching them, and we appreciate you bringing this to our attention.
Regarding the smell, a slight odor can sometimes occur from the packaging process, but it typically dissipates after airing out or washing the removable cover. Leaving it out as you mentioned should help, and washing the cover can speed up the process.
After checking our records, we were unfortunately unable to locate any prior correspondence regarding this issue. If the concern persists, please feel free to reach out to us at support@flyhugz.com
with your order details, and we’ll be happy to assist further.
We appreciate your feedback as it helps us continue improving both our products and service.
Warm regards,
The FlyHugz Team
WOULD RATE A ZERO IF I COULD!!!
WOULD RATE A ZERO IF I COULD!!!
ORDERED BOGO AND GOT 1, EMAILED AND THEY SAID I ORDERED 1 WITH A FREE EYE MASK, DIDN'T RECEIVE AN EYE MASK. ASKED FOR THE SECOND ONE AND IF I COULDN'T GET THAT THEN I WANTED TO SEND BACK FOR A REFUND AND HAVE NOT HEARD FROM THEM AT ALL
16 March 2026
Unprompted review
Reply from FlyHugz™
Hello Brad,
We’re sorry to hear about your frustration and appreciate you sharing your feedback.
After reviewing your case, we can confirm that our team did respond to your emails and clarified the promotion selected at checkout. Based on the order placed, it was for a single pillow with a free eye mask, rather than the BOGO offer, and the shipment was fulfilled accordingly.
We understand how this may have been confusing, and we’re sorry for any misunderstanding during the ordering process.
If you still need assistance or would like us to review your order again, please feel free to reach out to us at support@flyhugz.com
, and we’ll be happy to help further.
Warm regards,
The FlyHugz Team
A disappointing experience
Honestly I was really excited for my fly hug pillows, I ordered mine during the BOGO deal promotion. I was expecting to get a pink one and a grey one In the mail, however that was not the case. When my package came in I realized that the BOGO deal was not honoured and only received the one pillow in the pink. Don’t get me wrong I’m still very happy with my pillow however, but being dishonest about a deal your promoting and not fulfilling the order requested put a sour taste in my mouth about this company and I don’t think I will ever order their products again or even recommend them to others. I’ve tried emailing them hoping to make things right however I’ve been feeling like I will never hear back. Truly a disappointed customer.
27 March 2026
Unprompted review
Reply from FlyHugz™
Hello Kassidy,
Thank you for sharing your feedback, and we’re truly sorry for the confusion and frustration this has caused.
After reviewing your case, we were unable to locate any prior correspondence regarding this issue, and we sincerely apologize if your emails did not reach us.
We understand your concern about the promotion, and we’d really like the opportunity to make this right for you. Based on your review, we will be happy to send out the missing pillow so you receive what you were expecting.
Please reach out to us at support@flyhugz.com
with your order number and shipping details, and kindly mention this review so we can prioritize your case and arrange this for you as quickly as possible.
We truly appreciate your support and the chance to turn this experience around.
Warm regards,
The FlyHugz Team
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