being honest,i havent been tacking the instaflex consistantly so to be more procise i have to be consitant to give you a fair review not im a horrible speller. lol
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Let me tell you, booking my flight with FlyMatrix was an absolute delight! Their website was so easy to navigate, and they had such a great selection of flights to choose from, eh? The booking proce... See more
Great service especially Stanley. I have been dealing with him for more than three years and he is always doing such a wonderful job and finds me best deals.
Company replied
This company were very helpful to accommodate me because I am a disable senior who was concerned with getting help with my suitcase and seating arrangement. MR. Stanley and his staff member was able... See more
Company details
Written by the company
Traveling isn’t costly if you are traveling with us! Talk to our experts today.
Contact info
700 Smith St, 77002, Houston, United States
- 8667703740
- support@flymatrixflights.com
- flymatrixflights.com
They can trust them with their experience
Everything went well, the company did a good job
29 September 2023
Thank you so patient/competent service person. …
He was patient to help us complete some very difficult flights.
29 September 2023
being honest,i havent been tacking the…
being honest,i havent been tacking the instaflex consistantly so to be more procise i have to be consitant to give you a fair review not im a horrible speller. lol
25 October 2023
Reply from Flymatrix
Dear Beng,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Robert
Support Desk
Flymatrix
Great guy that I worked with
Great guy that I worked with! He was extremely helpful. Would certainly use you again.
6 October 2023
Reply from Flymatrix
Dear Greg,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Rob
Support Desk
Flymatrix
Scam to raise ticket price!
Made a flight reservation for $533 which was confirmed. Two weeks later I got an email telling me my credit card was declined. I called and after an hour and a half wait I discovered that one number was off in the card number. Customer service representative said they had called and left a voicemail—no voicemail! But they clearly had my email address that they waited 2 weeks to use. I could book a different flight for nearly $800 or I could get the same flight I had booked for $1009! Sounds like a scam to get more money for a cheap ticket to me! Be careful of this company!!
27 September 2023
Unprompted review
Reply from Flymatrix
Dear Ms. Baker,
We understand and regret the inconvenience you have encountered. Your original purchase was for a promotional fare, and we acknowledge that the airline's inability to confirm your promotional flights and the subsequent offer of a standard fare is less than ideal.
We wish to emphasize that as a matter of principle, our agency operates with a strict policy. Specifically, we refrain from charging any fees at the time of reservation for promotional fares. Our commitment is to only proceed with charges once we receive explicit and confirmed confirmation from the airline.
We deeply regret any disruption or difficulty this situation may have caused you. Please rest assured that we are actively engaged in resolving this matter effectively and ensuring your satisfaction.
Warm regards,
Anthony
Support Desk
Flymatrix
Great service especially Stanley.
Great service especially Stanley.
I have been dealing with him for more than three years and he is always doing such a wonderful job and finds me best deals.
17 September 2023
Reply from Flymatrix
Dear Wally Shauya,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Stanley
Support Desk
Flymatrix
Will never use again
Wow, be careful of this company, they misspell names, birthdays, and travel times. They get the name and birthdate correct on the departure but not the return. They also left out the bundle package which was paid for a check bag. Use them if you wish but be cautious because you may not get on your flight as TSA inspection of your ID will not match your ticket.
18 September 2023
Unprompted review
My experience was really good booking…
My experience was really good booking with Flymatrix the agent was patient and help me solve all my concern
12 August 2023
Reply from Flymatrix
Dear Edward,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Robert
Support Desk
Flymatrix
Mark was helpful and efficient during a…
Mark was helpful and efficient during a difficult time for me.
23 July 2023
Reply from Flymatrix
Dear Janice,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Anthony
Support Desk
Flymatrix
Mark in reservations is the best
Mark in reservations is the best, wil defiantly use him in the future.
22 July 2023
Reply from Flymatrix
Dear Sharyl,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Robert
Support Desk
Flymatrix
Smooth flight and timely!
29 July 2023
Reply from Flymatrix
Dear Sandra,
We would like to express our heartfelt gratitude for your kind words and for taking the time to share your positive experience with Flymatrix. We are delighted to hear that you had a great flight booking experience with us.
At Flymatrix, we are committed to providing top-notch service and making the travel booking process as smooth and enjoyable as possible. Your feedback is invaluable and serves as a motivation for our team to continue delivering excellent service to all our customers.
We look forward to serving you on your upcoming journey and ensuring it's a fantastic one. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us.
Thank you once again for choosing Flymatrix, and we can't wait to be a part of your future travel adventures!
Warm regards,
Stanley
Support Desk
Flymatrix
After a fiasco of hours on the phone
After a fiasco of hours on the phone prior to the trip because I had counted my 2 year old as a lap baby…they changed our flight time completely, etc. to fix it.
We had a total of 4 planes for our trip, and 2 layovers. When we went to check in the first flight we were told (not very nicely) that our 2 month old lap baby was not on anything on their side. So even though I had put all our information on our end, it was never communicated to the actual airlines. EVERY SINGLE PLANE it was a fiasco at boarding of waiting for them to fix it and RUNNING to make it on the plane. We also had to double pay for baggage even though we had already done that. Another customer on the flight mentioned they had to double pay as well and they used flymatrix. So not sure on that who is to blame.
12 July 2023
Truly Awesome
Let me tell you, booking my flight with FlyMatrix was an absolute delight! Their website was so easy to navigate, and they had such a great selection of flights to choose from, eh? The booking process was a breeze, and there were no surprises or hidden fees, which was a huge relief. The staff was friendly and helpful, and the flight itself was comfortable and enjoyable.
Big thanks to FlyMatrix for an amazing flight experience! You've earned a loyal customer.
30 May 2023
Unprompted review
User friendly website
User friendly website. Extensive flight options and smooth booking process. Excellent service.
9 May 2023
Unprompted review
Joel was very polite
Joel was very polite. I booked a package to vegas for me and my friends. I received my confirmation within 10 minutes it was quick and easy.
9 June 2023
Unprompted review
I booked a flight with them including a…
I booked a flight with them including a car rental. Jaime helped me with everything. He offered me multiple options with great deals. I appreciate your help. Thanks.
6 June 2023
Unprompted review
Lisa Josephine
The person whom I was fortunate to get on the phone was excellent: motivated to help solve my issue, knowledgeable, pleasant, courteous, professional and friendly. Her name is Lisa Josephine and I would be lucky reach her next time I book or change.
23 May 2023
I recently booked a flight through…
I recently booked a flight through Flymatrix, and it was a seamless experience. The staff was professional and knowledgeable, the booking process was easy, and their customer service was exceptional. Highly recommended!
15 May 2023
Unprompted review
Amenda was very professional
Amenda was very professional. She explained everything and got me a great price.
11 April 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.