Norse Atlantic Airways Reviews 1,925

Never use this company
They finally after 4 months said they was going to give me a refund for a canceled flight and sent it to a wrong bank
The worst company in the world!

Surprised this Airline is not boycotted yet or banned. What a joke, when I had to cancel my flight last year due to a medical reason, I requested a refund, that time they responded straight away and offered me credit to book in future for any destination up to a certain time frame. I have queries about a new booking and cant get hold of anyone via the chat bot (which takes you round in circles)and when an agent emails, he keeps asking me to provide details of my query so I have to keep explaining the same thing over again. It has been 2 months now and my account doesn't show any credit and hence why I'm getting in touch and they keep discontinuing certain destinations that I can choose flying out from London such as - Miami and LA and due to the war situation I do not want to go to USA at the moment. They don't have any bookings for Thailand until September which doesn't align with my timings and the redemption date of the voucher is coming up soon and I can't plan anything. Although they are low budget, they operate like a scam - this airline should be taken down immediately!

All paid
Got confirmation number
Booking confirmed
Got to airport I was told booking not paid for
Rude service
Told I did not have money in my account
Not interested in booking reference etc
Made to feel so humiliated
Never travel on this airline
Felt demeaned and awful
Had to buy another ticket
Still waiting for someone to get back to me

Avoid Norse Atlantic Airways at all costs.

I booked a round-trip flight (Athens–New York–Athens) for three passengers. After following their instructions and confirming a schedule change on the return flight, the airline silently cancelled the outbound flight with zero notification, zero explanation, and zero assistance.

No email. No alternative offered. Nothing.

To make matters worse, their customer service platform was completely unusable, effectively blocking any attempt to manage the booking or resolve the issue. Customer support was generic, and ultimately useless.

The only way to recover the money was through a chargeback via the bank. The airline did not proactively resolve anything.

This is not just poor service, it’s a complete breakdown of basic airline responsibility. If something goes wrong, you may be left entirely on your own.

Horrid customer support. They only have a bot and ignore you over email then you just end up losing money. AVOID at all cost

Great experience with Norse flying to USA competitive pricing. Flight was on time. They were very strict with baggage weights but to be expected.
Plentiful food and drink on the flight and a great entertainment system with a good selection of films, flight was on time.

They did overbook our flight despite us selecting seats which I can never understand and sent an email 24 hours before offering a discount if we could change to an alternative, this did make us slightly nervous that we would have issues at checking in and with no phone contact it’s certainly a worry just to get an email the day before. So we arrived early just to ensure we got on with no issues

If I could leave zero stars I would, they charge u for everything if they could charge you to breathe air they would, they advertise these low prices but by the end you end up paying more than just going with a normal airline.. I would never fly them again and do not recommend.

Flight cancelled on 25th dec for engine failure, 1st available flight from norse for us was the 28th dec. We had to catch the cruise (27th) and we have been left with no other option so we paid an alternative flight ourself for the 26th with a different company.
Make 2 claims on norse website ,1 claim for flight cancellation ,1 claim for the alternative flight and extra expenses.
Both ignored ,no response at all, send complains via email ,ignored ,after 8 weeks i have send a letter before action ,ignored as well.
I decided for the 1st claim going trought court ,get an answer from norse after 3 weeks saying they will pay the compensation .
Paid today 21st april!
Done the other claim with my travel insurance to get money back for my alternative flight and taxi expenses(get paid ).
No more Norse, absolute nightmare !!
Avoid!

Whilst we had a pleasant flight from LHR to Capetown in November, it was after we patiently waited during our 16.5 hour delay. The communication was slow, we other a chatbot to speak to. It’s taken me just over 6 months to receive the standard EU flight compensation. I raised the claim with CEDR after receiving no response from Norse Air. I finally received the compensation money this morning. I’d recommend taking you claim to CEDR if you’ve found yourself in a similar situation.

Norways version of Ryanair. Cheap nasty and sadly lacking in charm. Our flight began with a warning not to video the ugly rude staff (they seem to forget that it’s a paying clientele) we heard them threatening flyers telling them that they think that customers are not truthful. We had a foghorn of a stewardess bellowing in the galley all night about her fat and less fortunate work mates. This was on an overnight flight. People were trying to sleep One poor gentleman needing a quick leak was told to bottle it, this was barely seconds after the seat belt signs went on and still with twenty five minutes to landing and then the bellowing stewardess went into the toilet to use it. One rule for you and one for us. Nasty horrible and uncomfortable journey Norse truly have captured the market in surly rude ugly ill mannered stewards and stewardesses
Never again

What a horrible airline this is. They are like Ryanair, just for long flights. If you decide to fly them, make sure you take care of everything before flying: food, entertainment (headphones are 5 euro), even water you have to pay for. Additionally you can't choose seats, you can't do online checkin, so checkin lines are longest in any airline.

So war breaks out in Iran and they just cancel flights to LA
Thank you so much for ruining our dream holiday we only found out from friends 4 days after it was apparently on the news
No emails or communications whatsoever
I hate you!!!

Just don't bother, their baggage handlers destroyed our suitcase and there is no customer service to be able to raise this with. They only have a terrible AI Customer Service Agent that gives automated responses. Awful company that will hopefully be consigned to the history books like their predecessor.

Oh dear, such a shame I have to leave a negative review as the flight experience self was fine. I mean pretty basic but nothing wrong with it. Unfortunately when you go for budget airlines this really shows up in the lack of customer services when there are problems with the flight. Still no response to my cancelled flight claim form last November 2025. And as a deaf customer I felt completely isolated and I unsupported when my flight from SA was cancelled with no way to contact a human. I would say avoid unless you are ok with things going wrong and not being able to recoup your money!

I am writing to formally raise a complaint regarding my recent experience on Flight Z0791, where I was seated in Business Class (Seat 2J). Unfortunately, the level of service I received fell far below expectations and left me both uncomfortable and deeply disappointed.

During the flight, I encountered two crew members—Magdalena (a brunette, as I recall) and Andrea (working in Premium, blonde)—whose conduct I found to be rude, abrupt, dismissive, and lacking in basic customer service qualities.

Approximately 50 minutes before landing, I was asked to return my blanket. I explained that I was cold and tired and politely requested to keep one blanket for the remainder of the flight. This request was refused in an abrupt and dismissive manner. As a result, I remained visibly uncomfortable—with goosebumps—for over 40 minutes until landing. This is the first time I have ever been spoken to in such a manner on any airline, particularly while traveling in a premium cabin.

Magdalena also made a comment referencing that I had consumed a couple of alcoholic drinks during the flight, suggesting that I “couldn’t be that cold or sick.” This remark was not only unprofessional but also unnecessarily personal and dismissive. In reality, I had been asleep for approximately 9 out of the 11 hours of the flight, making the comment both inaccurate and inappropriate. It came across as petty and far below the standard of conduct I would expect from cabin crew.

It also felt as though service toward the end of the flight was being rushed, particularly in terms of customer care, as if the priority had shifted to concluding duties quickly in order to begin layover time as soon as possible. This further contributed to the dismissive tone of the interaction and lack of consideration for passenger comfort.

What made the situation more concerning was the apparent coordination between crew members. Multiple staff approached me referencing prior interactions, with some making what I perceived to be snide remarks, including comments about having previously worked at Qatar Airways. This created an impression of being singled out or “ganged up on,” which was both unprofessional and unsettling.

Additionally, after disembarking, I encountered the same crew in the airport. The behavior displayed by the manager remained unprofessional even off the aircraft, to the extent that nearby Thai staff appeared visibly surprised by the interaction.

As someone who works as cabin crew for one of the busiest and most prestigious airlines, I fully understand the importance of teamwork and professionalism in this role. However, this experience highlighted a serious gap in customer care, training, and etiquette. The passive-aggressive demeanor displayed by both individuals was genuinely astonishing and not in line with the standards expected in this industry.

Regrettably, based on this experience, I cannot see myself choosing to travel with Norse Atlantic Airways again. I strongly believe that without significant improvements in customer service training and professionalism, the airline will struggle to be recognized among leading carriers.

Probably the worst airline i've ever flown.

Absolutely disgraceful customer service.
No emails or contact numbers and only an automated chat bot.
Takes ages to get any responses.
Please do not book your flight with this airline, you will regret it!

I booked a flight on Norse Atlantic for 12/25/25 from MCO to Gatwick and
It was cancelled
Today is 4/17/26 and I STILL have not received a refund or Norse credit
If you would like to help finance Norse or just throw money away, book your flight today

Don't book with this Airline. We booked our flight months in advanced, and they cancelled it due to oil price surge, and they can't cover their cost. We are a month away from our cruise and we can't cancel our cruise without incurring significant of the cost. We are forced to find another flight which is now $400 more when we first plan our trip. Should have booked with a reputable airline. Lesson learn.

Only 2 stars because although flight was ok, not much room and having to pay for a blanket!! And some of the staff could do with more training.

Disgusting and completely unacceptable experience. Despite providing documentation of a cancer diagnosis along with signed forms from the doctor, the airline refused to issue a refund.
To make matters worse, customer service was handled by outsourced representatives who showed zero empathy for the situation. I was hung up on twice while trying to resolve this.
A company that treats seriously ill customers this way should be ashamed. I would strongly caution others before booking with this airline.