Price comparison a farce…
While I understand that you operate as a comparison and booking agent, this does not remove your responsibility to ensure that the service arranged through your platform is delivered with reasonable care, skill, and transparency.
My vehicle was not returned for over 2 hours after landing with delays that were exceeding what is reasonable
I was charged an undisclosed £8 fee at drop-off and the same on exit
Most concerningly, I have never been clearly informed of the actual company that was in possession of my vehicle, nor its location
This lack of transparency is unacceptable. As the booking agent, you are responsible for:
Clearly identifying the service provider
Ensuring the service is delivered as described
Providing accurate and complete information at the point of sale
At present, I do not know who had custody of my vehicle or where it has been stored, which raises serious concerns regarding duty of care and contractual compliance and Failure to provide services with reasonable care and skill under the Consumer Rights Act 2015
So my question is when you see all these negative reviews why are you still recommending them, also why do you not add the airport charges £16 to the quote?
In the end you are as bad as they are and you should be held responsible. NEVER AGAIN