⚠️ Beware of this fraud travel agency– this company is a complete scam and they pretended to be Airlines. I booked a flight through them 2 months ago and they took my credit card details, but c... See more
Company replied
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See what reviewers are saying
Shea came through with a desperate, last minute same day one way ticket during one of the busiest travel weeks after spending hours trying airlines and sites claiming to be checking literally hundreds... See more
Company replied
I had a great experience working with Kate Smith. She helped me book flights to two different places, arranged hotel rooms at both locations, and set up a car rental where I could pick up the car at... See more
Company replied
There was no waiting for assistance. Moreover, this representative l, Roger Head, addressed this situation professionally and very effectively. Our travel credits are soon to expire. My husband's surg... See more
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Company details
Written by the company
Who we are? ‘FlySky9’ is a Travel Management Company located in Dallas Texas (USA). It is Founded by our CEO who is an Alumni of Harvard Business School. Our company has tied up with Travel Experts who are Smart, Innovative with over 10 years of Travel management knowledge and experience across globe. Mission Statement: To become the leading innovative and specialized travel management company by providing exceptional Travel experience to our customers. Vision: The world is one family, Our Vision is to ensure you, your friends & families travel safely and cost effectively with limitless connectivity and limitless possibilities. Core Values: Customer Experience | Trust | Professionalism | Reliability
Contact info
75035-3185, Dallas, United States
- admin@flysky9.com
- flysky9.com
4.5
Excellent
156 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tracy is FABULOUS ♥️
The travel agent TRACY was very helpful and patient. She truly went above and beyond to assist us with our tickets and seats and everything we asked for. Tracy is an AMAZING agent and representative of your company. I rated her 5 STARS 🤩🤩🤩🤩🤩.
23 September 2024
Unprompted review
Reply from Flysky9
Dear Nasr,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Reply from Flysky9
Dear Gregory,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
The representative was attentive
The representative was attentive, but yet she was very much so rushing to take care of me and get me off the line and I had to call her back because she gave me a credit with so I can change my name but when I tried to do the credit it wouldn’t work because it was still in the wrong last name, and I had to call her back and she was trying to rush me through it but we ended up getting it taken care of
14 August 2024
Unprompted review
Reply from Flysky9
Dear Carson,
Thank you for your feedback. We sincerely apologize for the rushed experience you encountered during your recent interaction with us. It is our goal to provide attentive and thorough service, and we regret that we fell short in this instance.
Your insights are important to us, and we are taking steps to ensure that we allow adequate time for our customers in the future. If there’s anything specific you’d like to discuss or if you have any further concerns, please don’t hesitate to reach out.
Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future.
Best regards,
Flysky9
Charged when I shouldn't have been charged
I called British Airways due to a cancellation and was disconnected while on hold. This company called me back immediately. After 1 hr and 45 mins on the phone, they charged me when I shouldn't have been charged. They insisted my flight price increased. BA later told me they do not charge for changes when it is there fault that a flight was cancelled. I called back and FlySky insisted they are correct. They received the money, not BA. Do not trust them.
31 July 2024
Unprompted review
Reply from Flysky9
Dear,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and we regret that we fell short in your case.
To better understand what happened and to ensure we address your concerns effectively, could you please provide us with more details about your experience? Your insights are invaluable in helping us improve our services.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Best regards,
Flysky9
Shia was very helpful and patient and…
Shia was very helpful and patient and we mwete able to books flights for my daughter from Spokane to Lax
Arja wax
30 July 2024
Unprompted review
Reply from Flysky9
Dear Lahti ,
Thank you for taking the time to leave us a 4-star review! We appreciate your feedback and are glad to hear that you had a positive experience with us.
Your insights are important to us, and we’re always striving for improvement. If there’s anything specific you think we could do better or if you have any suggestions, please feel free to share.
We look forward to serving you again soon!
Best regards,
Flysky9
Rick White was very professional and…
Rick White was very professional and supportive during a very trying time . He was extremely accommodating and knowledgeable in customer service. If there was a ten star rating it would be Rick’s!
29 July 2024
Unprompted review
Reply from Flysky9
Dear Evers,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Addie Brown did a great job helping me…
Addie Brown did a great job helping me rebook an international flight. 5 stars
29 July 2024
Unprompted review
Reply from Flysky9
Dear Zippe,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Jenny was very helpful
29 July 2024
Unprompted review
Reply from Flysky9
Dear Palma,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Rick is really helpful
Rick is really helpful. He helped me resolved the issue promptly.
26 July 2024
Unprompted review
Reply from Flysky9
Dear Banh,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
I spoke with shea did a Wonderful job…
I spoke with shea did a Wonderful job in helping me to assign a wheel chair for my parents.
Thanks.
19 July 2024
Unprompted review
Reply from Flysky9
Dear Patel,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Rick was exceptionally helpful today.
Rick was exceptionally helpful today when I had made a reservation with Expedia. I needed to get a reservation made today due to personal circumstances. I didn't get an itinerary confirmation from Expedia or any other information. I finally called Frontier directly after a couple of hours of not hearing anything from Expedia. I wasn't sure what to do. Rick walked me through the process and was very kind. The reservation information came in from Expedia while Rick and I were on the phone, and he assisted me with getting the reservation from Expedia cancelled.
23 July 2024
Unprompted review
Reply from Flysky9
Dear Leslie,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Reply from Flysky9
Dear Marsha,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Seat upgrade scam
We were guaranteed seat upgrades (4) on UAL Flight 1418 on 3/25/2024 by Shea Reynolds. We were charged a total of $1,028. She simply put us on the United Airlines wait list with no priority and we did not get the guaranteed upgrade. SkyFly 9 has refused a refund saying something about it being a tax? After several calls they have failed to address the problem.
3 January 2024
Unprompted review
Reply from Flysky9
Dear Lenhart,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and we regret that we fell short in your case.
To better understand what happened and to ensure we address your concerns effectively, could you please provide us with more details about your experience? Your insights are invaluable in helping us improve our services.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Best regards,
Flysky9
Excellent customer service experience…
Excellent customer service experience with Shea Reynolds. Very helpful.
22 July 2024
Unprompted review
Reply from Flysky9
Dear ,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
very patient and really helped out
very patient and really helped out, five stars!
19 July 2024
Unprompted review
Reply from Flysky9
Dear Chu,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
I worked with Jenny because United…canceled my return flight
I worked with Jenny because United canceled my return flight and booked me on another return flight that wouldn't work. Jenny said she was going to cancel that return flight and book me on another return flight with another airline. Instead she canceled my entire trip. I only realized it when I went to check in the day before. Now I'm stuck and can't make my niece's wedding.
15 July 2024
Unprompted review
Reply from Flysky9
Dear,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and we regret that we fell short in your case.
To better understand what happened and to ensure we address your concerns effectively, could you please provide us with more details about your experience? Your insights are invaluable in helping us improve our services.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.
Best regards,
Flysky9
jenny white
Miss Jenny White is really good in follow upon my booking information so i hope to do some businee next time
15 July 2024
Unprompted review
Reply from Flysky9
Dear Felicita,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Flight reservations
I spoke with Jenny did a good job in helping me book my flight.
15 July 2024
Unprompted review
Reply from Flysky9
Dear Mccullum,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Ronnie Brown made this a seamless…
Ronnie Brown made this a seamless experience. He handled my call with care and followed up immediately. He provided me excellent service. If you have any issues at all I hope you are assigned to him...Thank you so much for making my day a better day...
12 July 2024
Unprompted review
Reply from Flysky9
Dear Cooney,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
Jenny did a really good job.
8 July 2024
Unprompted review
Reply from Flysky9
Dear Shugart,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and your feedback inspires our team to continue providing exceptional service.
We look forward to serving you again in the future!
Best regards,
Flysky9
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