Flysmarter Reviews 428

Booked a flight at flysmarter and after arrival at the destination, I realized that on my way home the transfer time at Houston airport was too small, as you need to go through the whole security check and baggage claim again (eventhough you are only transferring - very weird). Anyway, i contacted flysmarter via email and explained the problem and within 1 hour they rebooked my flight to a more direct flight (1 less transfer) WITHOUT ANY CHARGE.

Usually I don't rate companies online, but i was so happy with this service, I just had to share my experience. Can recommend this booking agency 100%.

Very fast response to all my inqueries and requests before my flight.

What I liked was that the email arrived quickly after the phone call and the amendment was quick and uncomplicated.
They also responded to my wishes.
So highly recommended.

I had an excellent experience with this travel agency. They provided very quick responses to modify my travel plans and communicated efficiently with the airline. The communication with the customer was easy and friendly, making the entire process smooth. In case of any inconvenient situations, they offered nice and fast support. Highly recommended!

I booked a flight but had not received the ticket by email a few hours later. I emailed the support service, got a response within 10 minutes and got my flight ticket sent to me within the hour.

FlySmarter was the only one to make the best offer for my planed flight. The service was prompt, very kind and focused. In an unfortunate case of cancellation the process of the refund was generous, fast and easy. A perfect service for the customer. I will definitely come back to FlySmarter in case of further journeys.

The booking process was smooth and all documents have been provided smoothlessly. They were very responsive everytime I had a question/request.
The only time they did not help was when the airline cancelled my flight before I commenced my journey and rebooked me on another flight dropping the upgrade that I had for the cancelled flight.
Therefore 4 stars.
Would I book again? Definitely yes

I know there are several services bad rated. And you actually just write a review if something doesn't work.
I forgot my passport and had to cancel my flight and book a new one. They answered me in the middle of the night after business and made sure they get a refund.
And they did. After 3 weeks I got an almost full refund of that flight.
I would book again!

Flysmarter team was very responsive. They helped me get my refund from the airlines after the flights were cancelled. The quick communication helped me very much. I would definitely recommend flysmarter.de

Quick response and friendly help. 👌

Great. In my eyes the best ticket broker in Europe. Kind and quick service, answering all questions and sending the etix the same day.

This company does not provide an invoice with all the information, does not respond to emails, and answers the phone by sending various emails—one with the charged amount and a different one with the destination. They are incapable of even understanding the problem of needing all in one claiming government regulation. Why all other invoices of the world do? Fly maybe but smarter?

Helpful and fast service.

Perfect service from the booking to the flight. Our flight time changed and we received a very fast and very friendly e-mails with all the necessary information.

NO communication and no flight ticket confirmation

I need to fly from Berlin on 01.11.2024 and till now, I have paid for my ticket but I don't have any communication or confirmation.

Please assist urgently.

Flight booking worked quite and a request from me by email was answered very quickly

I had a question. Customer service answered me very quickly and clearly. My issue was resolved quickly.

Very fast and easy booking - even 2 complex multi-stop flights ! Payment had an issue, but support team has helped very quickly and the issue was solved without problem.
*****

Cheap prices along with great customer service, they respond very fast! Highly recommend it

I am very Happy with flysmarter because i booked My faimly Tickets with this they have cheap & best flights flysmarter replying to fast if U have any Problem thank you flysmarter.
Best regard
Baloch😊