Flysmarter Reviews 

Very good service. We have got money return from them already twice.
One of those agents, that return money for not used tickets. Very happy with the service. They replay immediately and do what they promise.

My flight got cancelled, and they refused to even speak to me.

Very good service by e-mail. Thank you all for very good service and help

I booked a flight to Athens for february. As situation is very uncertain with covid, I chose the option that I paid about 40€ extra so I would get full refund. of my purchase in case of cancellation. I called the customer service, they told they would send me an email and I would need to answer the email to confirm my cancellation. She also added that it would be 2 weeks to get my money back. I got already upset there as it wrote NOWHERE that it would take that long when I booked the flights (they call it golden customer when you pay 40 € extra btw)
I got the following email "Hi
Please confirm back if you want to cancel your booking 1062850. Please note that we are taking handling fee of 30 euros."
It stated nowhere that I would be charged 30 € extra when I cancel my flight,I got upset and wrote that this is scam& bullsht and I will never use their company ever again. I got the following email:

"Hi

What is wring with you? We are trying to assist you to get your money back and you are giving us this sit? We would actually be quite happy if you never booked again with us so that works out!"

So is this how you do customer service, especially after you scam people?

After changing few more emails I was told I would get my money back 2-4 weeks which was initially 2 weeks and it was not told anywhere.

Thing twice before using flysmarter..or flyscammer.

EDIT: After changing a few more emails, they told me the conditions write in their website (I think conditions should arrive with the eticket when you purchase), their unprofessional tone continued during the previous emails.
This was the last email I got from them (we do not use krones in Finland):

"Hi

We write as per below:

(yes it´s one 0 too much - we will fix that during the day)

"FlySmarter-takuun palkkioita tai valinnaisia tuotteita ei hyvitetä. Mikäli maksu palautetaan, vähennetään 400 kruunun omavastuu per henkilö"
"

I had an email from Flysmarter that my flight was changed which meant a much longer outbound flight. Without having the GOLD subscription I wrote an email back and asked what my options were. Within a couple of hours Flysmarter returned with another email offering me a much better flight which I accepted. I received an email with the new e-tickets right away. Great service.

Horrible. I missed my flight back home due to extreme weather conditions. They kept blaming it on the airline and other things, even if at first they promised me I would be able to rebook they changed their mind.
Seriously not recommend.

I am very satisfied with the service and the prices, all very good! A little mistake/problem about the luggage was fast solved, to our satisfaction - very friendly and smooth!

Knut, Norway

Do not use Flysmarter! They did little to nothing to help us change tickets due to covid. And the little they did we had to pay extra for. They did not help us get our luggage back when it got lost. When our tickets were finally rebooked, luggage was NOT included. When we pointed this out, we got the answer that we had to arrange this ourselves at the airport. At your own expense. The original tickets included luggage.

Bought tickets for a trip to France. Flight was cancelled. I had no problem in contacting Flysmarter, who were very responsive.

The first suggestion of an alternative flight were pretty "off" as it took double time and a stop extra, I suggested an alternative route, which the airline and flysmarter changed without any issue, without any charge.

When airline changed schedule they quickly made sure I got new tickets with better travel times then first booked at no extra expence

Very good and quick service. Got a full refund. Helpful people.

DON'T BUY YOUR TICKETS HERE !!!

We had bought tickets here when covid-19 broke out.
They didn't want to refund og help with a voucher. They sent us to the companies we should fly with, those companies sent us back to flysmarter because we had bought thru an agency.

1,5 year later we still haven't received compensation for those two flights. Flysmarter is for me impossible to reach by phone, they ask for emails.....

So we are still waiting for a compensation from the Flysmarter. Worst customer service ever experienced...

Proactive and fast service for rebooking. The service was most useful and timely. A good experience!

I had a problem with my tickets - but they were very kind and helped me. I got my money refunded

Fast reply over e-mail, and pretty helpful! Just a shame you cant call them without Flymaster Gold.

Our flights were changed so our 2-hour layover became a 27-hour layover.
We paid for a cancellation insurance add-on which was also 395kr per person.
We wished to cancel but had to pay a 395kr fee per passenger.
Total amount of money lost in the transaction: 2.370kr, surely more than they would have made from the mark-up on the tickets (3.800kr).
Customer service sent us from email to phone to email to phone again. The people on the phone were friendly but I think they know where their salary comes from, and it's not selling tickets but processing fees.
We should have read the terms better and read the reviews here.
We'll go directly via the airline next time and avoid such companies.

Terrible company. DONT BOOK FROM HERE.

They charged me 395 kr (53 euro) to change a small spelling mistake, which the airlines changes for free. But since I booked through flysmarter, flysmarter had to change it for me. And that costed 395 kr for some reason.

Super fast service and Nice comumikation.
Next time I look for a flight, I use Flys arter again.

FlySmarter sold us invalid ticket and will not compensate us for the loss.

There are not to be trusted - not even written information is reliable.