Focal Fact Reviews 217

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the staff, highlighting their helpfulness and clear communication throughout the process. Many people appreciate the seamless service, noting that the company excels at matching expertise with client needs, leading to productive and relevant interactions. The user experience is frequently described as smooth and well-organized, with reviewers emphasizing the ease of the process from initial contact to project completion. Reviewers also consistently commend the prompt and accurate payment system, often noting that payments are received quickly and exactly as agreed. However, some people were dissatisfied with the client interaction, mentioning instances where calls were abruptly ended after their expertise was shared, or clients were rude.

What people talk about most

Staff

Consumers find staff to be highly professional, responsive, and well-organized, making the entire process... See more

Service

Customers consistently note positive experiences with service, highlighting the clear communication, prompt... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

People report positive experiences with customer service, highlighting effective communication and... See more

Payment

Clients share positive opinions on payment, consistently highlighting prompt and quick processing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my pleasure to be booked in as an expert by focalfact. Customer requierements were made clear upfront so that the calls could be very structured. The direct contact to Elena was always fr... See more

Company replied

Rated 5 out of 5 stars

The quality at Focal Fact is second to none. I have been impressed with this team from first introduction. They deliver impressive results whilst maintaining that boutique peronalised touch. I hope th... See more

Rated 5 out of 5 stars

My experience with Focal Fact was awesome. Client requirements were clearly given well in advance and which made my job easier. Amala was super helpful throughout the journey. Looking forward to work... See more

Rated 5 out of 5 stars

Just completed my first session as a consultant on Focal Fact. This was very well set up, with an appropriate client who I was able to help in my specific area of expertise. Payment was received the... See more


Company details

  1. Information Services
  2. Human Resource Consulting

Written by the company

Focal Fact is an expert network firm that helps professionals globally make better decisions faster. We connect leading industry experts with the world's top corporations. Our expert member platform allows professionals to share insights and expertise with those seeking to learn more about the topic. We are providing and enabling remote and live consultations with experts across every industry vertical, such as aerospace and defence, consumer goods and services, industrials, technology, healthcare, and many more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

217 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was approached by Focal Fact (Juan…

I was approached by Focal Fact (Juan Rafael Moreno). Immediately we agreed on some services I could provide to a client. All organized in a very efficient way. Fees and invoices managed in a very quick manner. All in all a great experience.

13 June 2022
Unprompted review
Rated 5 out of 5 stars

Overall a very good experience

When first approached by Focal Fact I must admit I was a bit suspicious as their business model was new to me. However, I read a few reviews and decided to give it a try. It was really a positive experience. Focal Fact staff was professional in all aspects, the meeting with their client was good - and fun, and payment processed within a few days according to agreement. Recommended.

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Great session

Great session. Excellent questions and very good interaction and discussion. I really enjoyed it and hope that the interview met your needs and aspirations.

14 March 2022
Unprompted review
Rated 5 out of 5 stars

consultant / client experience...worked flawlessly!

The consultant / client experience went well; the web link worked flawlessly. I hope to do larger projects that can produce more revenue in the future. I am very impressed with the payment process...much better than previous phone/video consulting experiences with Euro and Asian companies; Their transactions took as long as a month before funds landed in my US bank account.

21 January 2022
Unprompted review
Rated 5 out of 5 stars

First skeptical, then happy

A first I was a bit skeptical being cold contacted via LinkedIn and essentially asked for my bank account information. However, I waited to enter banking info until after chatting for an hour with a consultant working on a problem that was perfectly aligned with my expertise. Focal Fact then promptly processed my payment at the agreed upon rate. Would provide expertise via Focal Fact again!

8 January 2022
Unprompted review
Rated 5 out of 5 stars

fun 1 hour chat

It was a basic Q&A chat about my experience as a comp sci teacher. A did ramble a bit to give more insight vs yes, no responses, but my interviewer never cut me off, and was eager to ask more questions.
It was a delightful hour spent

4 January 2022
Unprompted review
Rated 5 out of 5 stars

Really good…

Really good and quick communication with Focal Fact.Their professional service is highly recommended. Organisation of call with client was well done.Happy to cooperate again.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

First experience

After being contacted via LinkedIn I got my first consultancy engagement only a few days later. Registration and on-boarding was quick and easy and payment was received within a week after submitting the form.

14 November 2021
Unprompted review
Rated 5 out of 5 stars

Focal Fact professional service is…

Focal Fact professional service is highly recommended when someone seeks expert advice. I have cooperated with them on the expert side on a consulting project. Everything was as discussed and agreed. Happy to cooperate again.

31 October 2021
Unprompted review
Rated 5 out of 5 stars

Better Than Expected...

I had the pleasure of working with Focal Fact Limited, in particular Yevgen Shatalov, as a consultant to one of their Multifamily/Facilities clients. As this was my first go-around with Focal Fact, I can say the experience was nothing short professional, informational and well orchestrated. Focal Fact handled all of the details, made sure all parties involved had the proper and accurate information, discretion regarding corporate details was keenly handled and the meeting went off without a hitch. So much so that all participants agreed to hold additional meetings in the very near future. The bottom line: I would absolutely work with Focal Point again and I highly recommend their services.

26 October 2021
Unprompted review
Rated 5 out of 5 stars

Pleasant experience all around

My experience from top to bottom was a real pleasure. I found the initial contact to be pleasant, informative, and comfortable. All of my questions were asked. Then the work itself was as explained to me - clear, intentional, and punctual. Overall, I was very happy with every stage of my experience.

5 October 2021
Unprompted review
Rated 5 out of 5 stars

First time working with Focal Fact: world-class, professional, perfect engagement and execution

Focal Fact provided the best and most professional experience I have had yet, after years of working with most of the other established expert networks.

From the first approach via LinkedIn, through a quick mutual qualification interview by phone, then to confirmation and execution of the call with Focal Fact's client (a world-renowned management consulting firm), through payment within just a couple days into my account without transfer fees and at the best exchange rate of the day. Absolutely excellent, every step of the way. I look forward to working with Focal Fact again soon!

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I acted as a consultant. Professionally handled. Payment secure and timely. Hope to get the opportunity again

7 August 2021
Unprompted review

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