Focusmelo Reviews 439

scammer and the owner scam artist for that project

I ordered three pics on 12/25. Reached out on 1/30 and was told they were en route. Now when I pull up the tracking details it can’t find my order. I requested a refund but was told it was too late. This is a scam!!! Today is 2/19/26 btw.

Great product definitely gonna be ordering more in the future!

I made an order in November 2025. It is now February 2026 and I have yet to receive my order. The last update for the tracking of my order was in December. There is no clear way of communicating with the seller to ask about the status. I do not recommend this company at all because you will give them your money with nothing in return. The company will attempt to flag true reviews in order to continue their scam. Buyer beware

The frames were really nice and glossy. They were also very easy with entering details for the order.

Love it!, can’t wait to order more.

I had ordered around 18 albums 15cm x 15cm they took over a month to get to my house. The quality is decent only because some edges of glass were not covered or centered correctly, the codes that you tap your phone on are all messed up and do not go to the specific album. in fairness the customer service was helpful but was not reliable. In short decent product but will most likely not shop here again.

Had a good experience with service and with the product.

Delivery took longer than expected but order came in good condition and the tags worked.

My son loves music and i ordered these feeling unsure. We received them, exactly how we should and they look and work great. I am very happy with the purchase and plan to purchase more in the future. My son can’t wait to cover his entire wall.

Great product. I love how glossy they are

I received an amazing deal online after seeing an advert on Instagram, despite it being over the Christmas period, they were very professional and kept me up to date with any updates. The frames arrived and look amazing, I’ve got 3 more on the way

I waited until my order was successfully delivered before posting this review, as earlier interactions made it clear that raising concerns while the seller still controlled my PAID merchandise risked further retaliation. (Threatened to hold my order until the factual review they didn't like was removed. That shouldn't be allowed)

To begin with my issue with this company and initial review was never the delivery timeframe. From the start, my concern was lack of communication and transparency.

After placing my order on 12/13, there was no communication from the company past that initialorder confirmation email and a tracking number sent on 12/19. The tracking information provided showed “label created” only, with no scans, no movement, and no indication that the package had entered the carrier’s network for multiple days. The seller has acknowledged that this was what the tracking reflected.

At no point did I complain about the stated 10–15 business day shipping window. I fully understood and accepted that timeframe. However, in their responses, the company repeatedly reframed my concern as dissatisfaction with shipping speed — an argument I never made. This mischaracterization diverted attention away from the actual issue: no communication and no evidence that the order had shipped.

For factual clarity, the first tracking update showing the parcel being received at a major carrier hub did not appear until December 29, which is when the shipment actually entered the carrier’s network. Prior to that date, tracking showed only “label created.” As anyone with online retail experience knows, “label created” does not mean shipped, and it does not provide reassurance to a customer — especially a first-time buyer.

Compounding this issue, the company threatening me to withheld delivery of my paid order unless I removed my review. Rather than addressing the lack of communication or providing transparency, delivery was used as leverage. That conduct is retaliatory and unacceptable.

To be very clear:
I understood the shipping timeframe.
I did not dispute the delivery window.
My concern was communication, transparency, and professionalism.
Customers cannot see into warehouses or infer intent without updates. When there is no communication, no tracking movement, and the order spans multiple countries, questioning the legitimacy of the transaction is reasonable.
My original review reflected documented facts: no communication after December 19, and no tracking movement beyond “label created”. The only opinion expressed was concern regarding legitimacy of this company under those circumstances — an opinion any customer is entitled to hold.

What is not reasonable is responding to a customer’s concern with misrepresentation, deflection, and withholding a paid-for item unless a review is removed. That behavior speaks for itself.

The package arrived in good f***ing condition. It took ALOT longer than they advertised. I paid for express shipping, but it definitely wasn't what they stated. It took about a month to get here. Only thing is, the shipping company used WANBExpress. Has very, very, bad reviews. So I dont know tbh.

This was definitely worth the wait to get it. They are super cool and a great gift for someone really into music

The product is pretty cool, shipping may take a while but aside from that cool product!

Quality of the items are great. It is made from plexiglass as stated from another review, but I don't really know the difference and couldn't care less.

Same with the other reviews, shipping look much longer than advertised. Expect to wait around 2.5-3 weeks.

The sticky Velcro is a great design for being able to put on your walls. Each frame only comes with one so if you expect you may want to experiment and change the spots, you might want to order a pack of Velcro from their website.

The only real issue I found is that you can see the Velcro straight through any white area at the top because of the light passing through, and for reasons that I was told by email, they don't want to make the glass opaque for fragility reasons.

Also I had a pretty annoying issue with the actual price because their website doesn't say which dollar it is until the very last purchase screen and it's in pretty small letters that are easy to miss, and so I ended up spending $50 more than I meant to

Works as intended. The quality on the frames is good 👍