The hoodies run really big, so order one size smaller than usual for females. FYI, shipping is not covered for returns, or orders. So, after $36 in shipping fees, my wife finally has a hoodie that fit... See more
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Review summary
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Don't be full to order from this company especially if you are in EU!! Because they are based outside EU!! You will be charged extra by Revenue quite a lot extra!! What never mansion before t... See more
Expensive and then over promising and underperforming. they don’t have product available that’s allowed to be ordered and will make you wait after sending a it’s been shipped email, they hold it on... See more
Haven’t received any email confirmation since my purchase and instead got this Trust pilot review. I haven’t been able to reach anyone via customer service about my orders but reaching out seems best... See more
2.4
Poor
1k reviews
Asks customers to review
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Hasn’t replied to negative reviews
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dont trust any of the promises from the…
dont trust any of the promises from the website or the customer service. the order was supposed to arrive in 5 days - 20 days later after customer service tells me that all is on the way I receive an information that they are still trying to put together my order! Sad!
12 October 2025
Happy customer!
Company is very easy to communicate with and there products are awesome quality material and comfort and also nice looking.love my hoodies and my kids do too!
1 October 2025
The description were good
The description were good. I didn’t understand why men’s and women’s sweatshirts were separated if the fit was unisex
19 October 2025
i haven't recieved the item yet and…
i haven't recieved the item yet and i've been asked twice to tell about my experience, i have no emails with updates on shipping or verification of order... i am nervous that I won't get my stuff
10 October 2025
I never even got a confirmation that…
I never even got a confirmation that the order was made. As far as I know, it's not. what about tracking? When do I expect this?
19 October 2025
I can't get an answer to my questions…
I can't get an answer to my questions regarding where my order is. Order placed on 10/12 and here we are 8 days later and all they can tell me is it's on the way.
12 October 2025
Haven’t received any notifications…
Haven’t received any notifications about my order but you did charge my card without shipping order.
11 October 2025
I love alpaca fiber and have been…
I love alpaca fiber and have been interested in the hoody for a year so I finally pulled the trigger to purchase it.
18 October 2025
You are asking for my experience when I…
You are asking for my experience when I still haven’t received my order.
11 October 2025
15 days in transit
delivery was 15 days in transit with conflicting information, one communication says order complete, the other states still in transit . I'm just glad it made it.
5 October 2025
I had made an order on Oct 16 my card…
I had made an order on Oct 16 my card has been charged for $288. Since then I have not received any confirmation email or tracking number.
Emil_margulis@hotmail. com please confirm this message was received thank you
16 October 2025
3 weeks to get my product
3 weeks to get my product? I don't understand why when the site said 5 days. So haven't even received my order. It's supposed to arrive on the 24th when it was confirmed on the 6th. Why even pay the extra money for early confirmation?
6 October 2025
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