Folsom Wine & Spirits Reviews 

1,013
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often finding items at competitive prices. The delivery service is frequently highlighted for its speed and careful packaging, ensuring products arrive intact and in excellent condition. Many people appreciate the great service, noting efficient communication and helpfulness throughout the ordering process. However, some customers also noted significant delays in shipping, with orders taking weeks or even months to be delivered. A few other people also felt that their orders were never shipped or received, despite receiving tracking numbers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of items,... See more

Delivery service

Consumers generally find the delivery service to be positive, often praising quick delivery times and... See more

Order

Customers had ambiguous experiences with order, with some reporting significant delays and issues. Reviewers... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the wonderful, fast,... See more

Price

Reviewers highlight positive aspects of price, with many praising the great sales prices and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Idk what to say....your cheaper than the other legit on line sale outlets (when your stuff is on sale) and I know exactly what retail is...but we're all in this place right now together.. I'm just... See more

Company replied

Rated 5 out of 5 stars

Ordered online, received clear, prompt confirmation. Waited ten business days, heard nothing, sent a follow-up inquiry, and got an immediate reply. Weller 12 arrived soon after. Bottle was really w... See more

Company replied

Rated 5 out of 5 stars

I have the same experience each time I order spirits via Folsom's online shopping system. Folsom usually has anything I am looking for in hard to find, collectible Scotches. Ordering only takes a few... See more

Company replied

Rated 5 out of 5 stars

They had the bottle I was looking for at a price that was less than others. After I purchased it, from confirmation email to delivery, there was proper communication that reassured me I made a good... See more

Company replied


Company details

  1. Off Licence
  2. Alcohol Store
  3. Wine shop

Written by the company

Folsom wine and Spirits re-opened in 2015 by owners PJ and Rimmi in Beautiful Folsom California. We pride ourselves on deep knowledge of contemporary wine selections and aged spirits. Our unique inventory includes many allocated spirits and one of a kind barrel offerings. Please visit us soon and let us help you find just the right bottle for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,013)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two Thumbs Up!

The Folsum website is well-designed. It's easy to use, lets you find items with little or no trouble. Their prices are usually better than other sites I use, and their shipping is fast!
Thanks guys!

11 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for the great feedback! We're glad you found our website easy to use and our prices competitive. We appreciate your support and look forward to serving you again. Cheers!

Thanks,
Folsom Wine and Spirits Team!

Rated 4 out of 5 stars

Prompt delivery

15 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're glad you were happy with the prompt delivery. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

They have hard to get bourbons.

They have hard to get bourbons.. priced fair, and shipped well and on time!

15 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad you found the bourbons you were looking for at a fair price and that your order arrived safely and on time. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery

14 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We're glad you had a great experience with our service and delivery. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great prize great shipping arrived on…

Great prize great shipping arrived on time love the product will order again again

6 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your wonderful feedback! We're glad you loved the product and had a great experience with our pricing and shipping. We look forward to serving you again and again! Cheers!

Thanks,
Folsom Wine and Spirits Team!

Rated 1 out of 5 stars

Trump…

My order came damaged and they refused ti correct the problem said i didnt take out the insurance and have no ideal where i was even offered insurance came in a coffee mate bix with 1 missing and glass all inside the box and stunk to high heaven destroyed a box of 1 liquor bottle so decreased the valie on it

11 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We sincerely apologize for your experience. We understand how frustrating this must have been, and we regret that your order arrived damaged. While insurance is an option for added protection, we always strive to ensure safe packaging. Please reach out to our customer service team so we can review your order details and explore possible solutions. Your feedback is valuable to us, and we appreciate the opportunity to make things right.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Packed nicely in the the box

Received what I ordered and was packed nicely in the box. Would ordered from them again.

4 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad your order arrived safely and as expected. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

I received my purchase exactly as…

I received my purchase exactly as expected!

1 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad to hear your order arrived just as expected. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your kind words! We're thrilled to be your go-to for rare spirit gems. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

You're always a little apprehensive…

You're always a little apprehensive when dealing with a new company that you read about on Facebook. But after placing my order, they kept me informed on status of the order...which helped. When I received my bottle it was very well packaged. I also felt like the shipping cost wasn't necessarily out of line. I would buy from Folsom Wine & Spirits again!

8 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for giving us a chance! We understand the hesitation with a new company, and we’re glad our communication and packaging helped put you at ease. We truly appreciate your support and look forward to serving you again in the future!

Thanks,
Folsom Wine and Spirits Team!

Rated 3 out of 5 stars

Ok ok

Was an ok experience.

8 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We appreciate your honesty and would love to know how we can make your next experience even better. Your input helps us improve!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

shop the deals when you go to checkout

Easy to navigate website, packaging was superb.

7 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad you found our website easy to navigate and that your order arrived safely. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 1 out of 5 stars

Delivery was not completed

Delivery was not completed! Processing order for shipping took too long. Products need better packaging

7 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We sincerely apologize for the inconvenience you experienced. Timely delivery and secure packaging are very important to us, and we regret that we fell short of expectations. Please reach out to our customer service team so we can assist you further and make things right. Your feedback is valuable, and we truly appreciate your patience.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Excellent service

7 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you! We truly appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

The prices are reasonable and you kept…

The prices are reasonable and you kept well informed about your package. I was nervous the first time I ordered because my item leaked and wasn’t sure if that happened all the time so I tried again and everything was well packaged again and there were no issues and it’s convenient

4 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for giving us another chance! We’re glad to hear that your recent order arrived safely and that you found our pricing and communication helpful. Your feedback means a lot, and we truly appreciate your trust in us. We look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great Packaging

I ordered an expensive, rare bottle and they took great care in packing it very well. Thank you!

5 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your kind words! We're so glad to hear that your bottle arrived safely and in perfect condition. We truly appreciate your trust in us and look forward to serving you again soon!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

The delivery was prompt

The delivery was prompt, and I received exactly what I ordered.

4 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Glad to hear that! Enjoy your purchase, and we hope to serve you again soon!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Shipment was competitive and on time

Shipment was competitive and on time! Thanks Folsom team!

3 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We're glad to hear your shipment was on time. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 4 out of 5 stars

4 star review due to delivery…

Only a 4 star review due to delivery times. Takes quite some time for products to be packaged and ready for shipment. Once shipped it arrives quickly.

3 February 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your valuable feedback! We’re glad to hear your order arrived quickly once shipped. We’re constantly working on improving our processing times, and your input helps us get better. We appreciate your patience and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Fantastic first experience buying from them

My first order with them and I’m impressed. Packed better than I expected and each bottle well protected. Extremely pleased with the selection, variety and pricing.

21 February 2025
Unprompted review
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your kind words! We're thrilled to hear your first experience was a great one. We appreciate your support and look forward to serving you again!

Thanks,
Folsom Wine and Spirits Team!

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