Folsom Wine & Spirits Reviews 

1,013
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often finding items at competitive prices. The delivery service is frequently highlighted for its speed and careful packaging, ensuring products arrive intact and in excellent condition. Many people appreciate the great service, noting efficient communication and helpfulness throughout the ordering process. However, some customers also noted significant delays in shipping, with orders taking weeks or even months to be delivered. A few other people also felt that their orders were never shipped or received, despite receiving tracking numbers.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wide selection of items,... See more

Delivery service

Consumers generally find the delivery service to be positive, often praising quick delivery times and... See more

Order

Customers had ambiguous experiences with order, with some reporting significant delays and issues. Reviewers... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the wonderful, fast,... See more

Price

Reviewers highlight positive aspects of price, with many praising the great sales prices and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Idk what to say....your cheaper than the other legit on line sale outlets (when your stuff is on sale) and I know exactly what retail is...but we're all in this place right now together.. I'm just... See more

Company replied

Rated 5 out of 5 stars

Ordered online, received clear, prompt confirmation. Waited ten business days, heard nothing, sent a follow-up inquiry, and got an immediate reply. Weller 12 arrived soon after. Bottle was really w... See more

Company replied

Rated 5 out of 5 stars

I have the same experience each time I order spirits via Folsom's online shopping system. Folsom usually has anything I am looking for in hard to find, collectible Scotches. Ordering only takes a few... See more

Company replied

Rated 5 out of 5 stars

They had the bottle I was looking for at a price that was less than others. After I purchased it, from confirmation email to delivery, there was proper communication that reassured me I made a good... See more

Company replied


Company details

  1. Off Licence
  2. Alcohol Store
  3. Wine shop

Written by the company

Folsom wine and Spirits re-opened in 2015 by owners PJ and Rimmi in Beautiful Folsom California. We pride ourselves on deep knowledge of contemporary wine selections and aged spirits. Our unique inventory includes many allocated spirits and one of a kind barrel offerings. Please visit us soon and let us help you find just the right bottle for you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(1,013)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great bottle selections and even better…

Great bottle selections and even better customer service!!!!

8 October 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your enthusiastic feedback! We’re thrilled you enjoy our bottle selection and appreciate our customer service.

Thanks,
Folsom Wine and Spirits Team!

Rated 4 out of 5 stars

Slow shipping out but overall happy

Slow shipping out, so if you order for an occasion you better order well ahead of time. Otherwise, packaged good and did receive what I ordered at a really great price.

2 October 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad you were happy with the packaging, pricing, and accuracy of your order. We appreciate your note on shipping speed and will work to improve our turnaround times.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Quick and easy purchase

Quick and easy purchase. Delivered on time.

22 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad your purchase was quick, easy, and delivered right on time.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great communication

Great communication, fast shipping

18 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad you were pleased with our communication and fast shipping.

Thanks,
Folsom Wine and Spirits Team!

Rated 4 out of 5 stars

They did a pretty good job

They did a pretty good job. Shortcomings-- not keeping me informed about the delay in shipping

16 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad you were generally satisfied, and we appreciate your note about communication. We’ll work on providing more timely updates moving forward.

Thanks,
Folsom Wine and Spirits Team!

Rated 3 out of 5 stars

Didn’t keep customer notified of delay…

Didn’t keep customer notified of delay in shipping

16 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We apologize for the lack of communication regarding your shipping delay. Thank you for bringing this to our attention — we’ll work to ensure better updates in the future.

Thanks,
Folsom Wine and Spirits Team!

Rated 2 out of 5 stars

Lack of follow through

Lack of follow through. Order delayed

16 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We’re very sorry for the delay and any inconvenience caused. Your feedback is important, and we’ll work to improve our follow-through and delivery times.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Good prices

16 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad you’re happy with our pricing.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Wonderful Rye barrel pick

Great Rye!
Excellent Packaging

5 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad you enjoyed the Rye barrel pick and appreciated our packaging.

Thanks,
Folsom Wine and Spirits Team!

Rated 1 out of 5 stars

You didn't tell me being out of Sazerac…

You didn't tell me being out of Sazerac Rye for 4 days the bottle of Russell's 10 year old, the stopper was broken and some of the liquid was at the bottom of the inflatable packaging. Way to many days on delivery of such a small order and customer service not good. I will never use your business again.

4 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

We sincerely apologize for the issues you experienced with your order and communication. This is not the standard we aim for. We appreciate your feedback and will use it to improve our inventory updates, packaging, and customer service.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Online

From our initial visit to your storefront to our current online interactions, we have consistently received exceptional service and products.

2 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your kind words! We’re delighted to hear that our service and products have met your expectations both in-store and online. We truly appreciate your continued support!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great experience!

They had the bottle I was looking for at a price that was less than others. After I purchased it, from confirmation email to delivery, there was proper communication that reassured me I made a good purchase. There are a lot of fake dealers out there and it’s easy to be skeptical. Folsom is legit!

3 September 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your wonderful feedback! We’re glad we could provide the bottle you were looking for at a great price and give you a smooth, reassuring experience. Your trust means a lot to us!

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

So easy and reliable

So easy and reliable ! I always purchase here and have had zero issue.

25 August 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re glad you find us easy and reliable, and we truly appreciate your continued trust.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Great Selection & Service!

Great Selection & Service!
Great Prices & Fast Shipping!

22 August 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your review! We’re delighted you enjoyed our selection, prices, and fast shipping.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Trustworthy site for allocate bourbons.

Trustworthy site for allocate bourbons, prompt and quality shipping and excellent customer service.

22 August 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your kind words! We’re glad you trust us for allocated bourbons and are pleased with our shipping and customer service.

Thanks,
Folsom Wine and Spirits Team!

Rated 5 out of 5 stars

Well packaged and timely delivery.

Well packaged and timely delivery.

14 August 2025
Folsom Wine & Spirits logo

Reply from Folsom Wine & Spirits

Thank you for your feedback! We’re happy your order arrived on time and securely packaged.

Thanks,
Folsom Wine and Spirits Team!

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