fone doctors Reviews 

2,703
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Professional and prompt support! My iphone screen was badly smashed and I struggled with day to day tasks. Faisal immediately took care of the problem and repaired my damaged phone with as less time... See more

Rated 5 out of 5 stars

I'd never cracked my Samsung screen before & my insurance wanted to replace the entire phone whereas I just wanted the screen fixed so I wouldn't lose all my data. The price shocked me a... See more

Rated 5 out of 5 stars

I simply cannot recommend this company enough. Have been coming here for the past 2-3 years with all my technical woes, having worked locally. From my experience, I have always had free diagnostics an... See more

Rated 5 out of 5 stars

I want to express my deepest gratitude to Faisal and his team for the incredible work they have done. Recovering the data from my old phone was so important to me as it held such sentimental value... See more

Company replied

Company details

  1. Phone repair service
  2. Computer repair service
  3. Mobile Phone Accessory Shop
  4. Mobile phone repair shop
  5. Mobile Phone Shop

Written by the company

The UK's best tech repair service - just imagine how bad the other must be! Fixing phones, laptops & tablets for Business & Private patients since 2004 with a cheeky smile on our faces. For some bizarre reason, our patients seem to think we're OK... ;)


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4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

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4.7

All reviews

(2,703)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Always fun, incredibly helpful + fix my tech issues straight away!!! The BEST!! But remember to bring sweets, preferably Jaffa Cakes + lots!!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!!!!

Really easy service, quick and put me at ease. Great location at Liverpool St. especially as my office was around the corner they went that extra mile and picked it up as they were going past my building and as I was on leave and one of the staff members lived near me went that extra mile and dropped it to me. Cannot recommend them enough. Cost wise were reasonable. Thank you again N!

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Kept me very well informed during the…

Kept me very well informed during the few weeks it took to repair my laptop (had to wait for a battery to be shipped from abroad). Once repaired, they shipped it to me next day delivery for a very reasonable price. Really great service.

Thanks also for the Bounty bar included with my laptop, fone doctors. But if you think a cheap treat would influence me to use your services again.....

...you're absolutely right!

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent, reliable service every time.

I first used Fone Doctors last year to replace my broken screen and their service was very swift and reasonable priced. So when my phone sustained a bigger damage, I reached out to them again without hesitation. And even though the touchscreen function had become completely unresponsive, they were still able to salvage all my data, exceeding my expectations. A big thank you to Faisal and his team for their patience throughout the whole process, resilience in doing their absolute best and a very professional, yet personable, approach!
Konstantinos, May-June 2023

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Faisal has been more than excellent!

Faisal has been more than excellent, broke my phone screen as an emergency and barely made it to the shop after closing time. He was about to leave but when he saw how stressed I was as my phone had lots of unsaved numbers that I needed to get in touch with he was more than happy to stay beyond working hours and fixed my phone. great service. time-efficient and brilliant customer service for descent and low price not to mention they offer NHS discounts! highly highly recommended and Thanks again. Mashallah great service and professionalism from everyone in the shop. shout out to johnny too :)

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Amazing service.. I broke my screen yesterday, I called them this morning, they came less than 1 hour to collect to my work place and bring it back. Phone in perfect conditions. I highly recommend them. Thank you guys!!

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best

Having used numerous phone repair companies over nearly 30 years in the business communications sector, I feel I am qualified to say that Fone Doctors is in a league of their own. They not only do a 1st class job, every time, but are a pleasure to deal with.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Extremely Impressed

Device:Google Pixel 4
Symptoms: completely dead and wouldn't charge
I was asked by a friend living abroad to get the phone repaired as there was no support where he was living.
The authorised Google service company in the UK were unable to help (they had to use original parts and Google were no longer supplying) and could only suggest taking it to a local shop. After a quick bit of research I decided on fonedoctors - their excellent reviews and easy accessibility made it an easy choice. They tried extremely hard to fix the phone, communications were clear and timely, and their "NO FIX, NO FEE" policy is unsurpassed. Ultimately, the phone was too far gone to be repaired economically (dead processesor) but I have absolutely no reservations in recommending fonedoctors.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Definite recommendation!

Nothing but good things to say about Fone Doctors! Efficient and professional repair services with a friendly smile! Thoroughly recommend these guys.

19 September 2022
Unprompted review
Rated 5 out of 5 stars

Great service even if they couldn't fix it.

I sent them my Pixel 4a that went into the sea. It'd been through the normal, shutdown and rice for a while I got back to shore, but with water in the lens I was never hopeful.
Still they gave me advice to try before I sent it in and then took it on and came back with a quote to get it fixed and working despite the clear damage they found. As it was, I couldn't justify the cost (which was fair) and so they arranged to dispose of the phone and didn't charge a penny for their time and efforts.

Would recommend again to friends and family - or to you. I guess they are most value if you're in london and can drop it in, but I sent it and it arrived just fine.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Phoned the Tuesday

Phoned the Tuesday, can you my office Wednesday morning. New battery fixed in my phone battery, in my reception took 15 minutes. Brilliant great service, great value and will stop charging my phone overnight. Would recommend

16 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Faisal at…

Amazing customer service from Faisal at the London Bridge branch. Couldn't ask for a better service, quick, professional and friendly. The phone looks better than ever. Tom kept me updated and was very efficient and thanks to Bailey & Sohaib for such a good job on the phone. If I drop it again I will defo be back. No 1 company for fixes in my view. (I asked for their names as I was that impressed)

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service and people!

I had a great experience with the Fone Doctors. My phone had unexpectedly died without it being backed up, I took it to the Apple Store and they couldn’t restart the phone. I decided to take it to the Fone Doctors at their London Bridge shop, they were kind, nice and efficient and gave me a number of options on what I could do depending on the extent of the damage. They called back two days later with the result and I was able to pick the phone up later that day.
I would 100% use Fone Doctors again, kind, knowledgeable, efficient.
Thank you Fone Doctors!

18 January 2022
Unprompted review
Rated 5 out of 5 stars

fone doctors

I bought a phone through ebay, which has arrived chipped on the edge. I work close to Fone Doctors, so I asked them on the phone if they can help me. The phone was gone with Bailey and I was worried if I will ever see it again, but in 3 hours it came back and a case as a present. So nice and efficient service. Thank you guys.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, great staff, quick turnaround, surprisingly for a company they don’t try to rip you off and offer you if possible the most cost effective repair first, doesn’t use cheap sh…. materials Like a lot of these phone repair companies, would I use again ? Definitely, absolutely brilliant

12 January 2022

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