Fónfix Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that screen repairs and battery replacements are completed in a timely manner, often returning devices within a single day. Many consumers state that the local staff members are extremely helpful and ensure electronics return fully operational and feeling brand new. Some reviewers were not happy with severe communication gaps, expressing frustration over unhelpful automated responses and long delays reaching a support team. A few other people also felt that repairs took much longer than initially promised, while others experienced unexpected data wipes during the process.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While many... See more

Product

Consumers express mixed feelings regarding their product repair experiences. On one hand, many reviewers... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding response times and poor communication from... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over expensive fees and unexpected... See more

Staff

People report ambiguous experiences with staff, reflecting mixed feelings about their service quality.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality repair and quick service. Only issue is that it's very difficult to contact the company directly, also would it be possible to not wipe phone?

Company replied

Rated 4 out of 5 stars

It would be better if you could set up a specific appointment rather than saying bring the phone in by one, and it will be ready by 6.

Company replied

Rated 4 out of 5 stars

My phone screen was broken and they were able to fix it the same day. A bit on the expensive side but they fixed the charging port that had been a bit wobbly for a while so I don't have to use wireles... See more

Company replied

Rated 4 out of 5 stars

Happy with the service, desired screen not in stock however I was offered an alternative which I accepted. Phone back in just over an hour.

Company replied


Company details

  1. Mobile phone repair shop
  2. Cell phone recycling and unlocking service
  3. Computer repair service
  4. Electronics repair shop
  5. Phone repair service
  6. Scooter repair shop

Written by the company

Manufacturer approved phone, tablet, laptop, wearable, games consoles and scooter repairs.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service

I’m a Canadian studying in Ireland and when my iPad had display issues Fónfix was brilliant! Adam Morton was exceptional, he outlined the repair process and provided updates. The repair was expeditious, and extremely simple on my end. I could not recommend Fónfix or Adam more.

9 May 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Aiden,
Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Adam Morton gave great advice &…

Adam Morton gave great advice & delivered above & beyond ahead of time. Thanks Adam & the team at Fonfix

8 May 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Barry delighted you were happy with our service and with our customer service.

Rated 5 out of 5 stars

Adam was excellent

Adam was excellent, explained tye process very clearly and actioned it as promised.

6 May 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Bob, We appreciate you leavening a review about our company thank you for your kind words.

Rated 5 out of 5 stars

S23 Ultra Screen Repair.

I recently had my phone repaired in the Grafton Street shop.
The turnaround time, efficiency and ease of process was fantastic.
It was ready within 3 hours of dropping it in.
My device is as good as new if not better.
Hats off to Colm who was excellent and a pleasure to deal with.
👍🏻

2 May 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Rob,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Just Brilliant

I ordered a screen and back replacement. The whole process was seamless. Received a call from them after booking an appointment telling me that the courier was on the way.

Received updates throughout the day.

The phone was returned within 7 hours.

I am absolutely recommending everyone to use this company for repairs.

I feel like I have a new phone, will be recommending you guys when someone walks into my work, looking for a fix.

1 May 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ross,
Thank you for you lovely review we appreciate having customers like you.

Rated 5 out of 5 stars

Excellent service from Adam, wouldn’t go anywhere else

I was in with Adam last week for a new battery, thought I was going to be without a phone for the weekend but he somehow managed to source a battery and get my phone sorted within a few hours. He absolutely bent over backwards to help me and another lady who was there at the time. I wouldn’t go anywhere else from now on.

24 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ian,
Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Adam at reception was super generous…

Adam at reception was super generous and helped out. Great service and turn around time.
Thanks again

24 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Ernest,
We appreciate you taking the time to leave a review about us thank you for your kind words

Rated 5 out of 5 stars

Excellent quick service

Was having an issue with my charging port, they were able to fix my issue immediately. Very happy with their service, will definitely be back if I have issues with my phone in the future.

24 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Madeline,
Thank you for taking the time to review us. We are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Rated 5 out of 5 stars

Thanks Adam

Outstanding service today, particularly grateful to Adam, an absolute gentleman, thanks a mil

22 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 5 out of 5 stars

Galaxy Z flip 6 repair

Sent over my Galaxy Z flip 6 for a broken screen and it was sent back to me perfectly fixed the next day 👌 Couldn't be happier with the service.

17 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for using our services we are delighted that you are satisfied with our work

Rated 5 out of 5 stars

Adam at the front desk could not have…

Adam at the front desk could not have been anymore helpful and was very informative. they were very professional, quick and efficient - I would recommend fully.

9 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Amazing review! Thank you for choosing to use our services.

Rated 5 out of 5 stars

Phone Repair Excellent

I have been using this company for a long time and they are Excellent at what they do I just sent my Phone away to them yesterday for Repair (Samsung Galaxy Z Flip 6) and I checked online there now its ready to be sent back to me

Excellent work guys

14 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thankyou for your loyalty and an amazing review we always try to be as efficient as possible we are happy that you like the work that we do.

Rated 5 out of 5 stars

Extremely helpful service

Alan was extremely helpful from initial interaction all the way through to delivering my phone back to me. He went above and beyond my phone was fixed in a much shorter time than anticipated. I would absolutely recommend fon fix to anyone looking to get their phone repaired. The staff were all extremely helpful in a stressful time when your phone is broken!

9 April 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Thank you for taking the time to review our business, we are delighted you had a positive experience of our service, we are lucky to have customers who appreciate our services.

Thank you for taking the time to review our business, delighted you were happy with our services.

Rated 1 out of 5 stars

Iphone repair

Disappointed with the experience

25 March 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Tom,
Apologies that you were not happy with our services. May I ask you to share details of your job and your job number please.

Rated 2 out of 5 stars

No way to reach them

I've been trying to talk to someone all morning as I don't know if I have to collect my order or if they're going to deliver it to me. Comunicación is very poor and not prompt. I need to plan my day around this.
IMEI 358793374426888
Please contact me about my order thank you.

25 March 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Hi Luciana, if you dropped unit into our repair centre then the device would be at our front desk awaiting your collection when repair is completed.

Rated 5 out of 5 stars

Samsung flip

I had an issue with my phone and I had the pleasure of dealing with Adam . He was so helpful and his people person skills are admirable. I had some difficulty with my phone getting it fixed but Adam assured me that it would be resolved .
Thanks again to all at fonfix especially Adam at the front desk .

13 March 2025
Unprompted review
Fónfix logo

Reply from Fónfix

Brilliant review, thank you Conor.

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