Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more
Company replied
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Foodler's save your order option did not save my allergies notes and I recreated an order only to realize that it could kill me if I ate it. No apology or potential solution from their CS team. Had... See more
Company replied
Review was initially five stars, but after several cancelled orders at the last minute leaving me with ZERO food for lunch and no way to get out to order a replacement meal, you have lost a customer.... See more
Company replied
Ordered a pizza at 7 to be delivered at 7:35. Order never showed up, so at 8:00 pm I called the restaurant and got no answer. Never received any call or any food and ended up ordering Felini's inste... See more
Company replied
They delivered my food after two hours LATE! After several attempts to call them to locate my food. After the 9th call they had the nerve to ask me if I still wanted the food I already paid for?!! I o... See more
Company replied
Foodler believes a restaurant should focus its energy on things that a restaurant does best - which is making a great meal. We also believe that users should be able to find restaurants easily, compare them, and place orders from those restaurants - all in one place. We are dedicated to making both the restaurant and user experiences great. We are constantly adding new features, and hope you'll give us a try.
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Good selection of restaurants, customer service is available promptly when needed and often is able to resolve delivery issues with restaurants. I 95% prefer to use Foodler over competitors such as Grub Hub due to the points reward system.
Delivery was a half hour late AND it was the wrong food in the order, plus the driver had me fill out a physical slip for the tip instead of waiting for a tip through the app—clearly it's an undeserved tip, as everything about this order has been handled unprofessionally and sloppily. The customer service representative on the phone number I was given to call for order issues is currently giving me the runaround and saying the driver has to finish his other deliveries before he can get ahold of other customers to see if they have my food while I received theirs. Utterly unacceptable service.

Reply from Foodler
We've been ordering regularly through Foodler from a wide range of restaurants, and our experience is usually excellent - quick deliveries, full orders, food hot and ready to eat. We've had a few hiccups along the way - mostly one or two items missing from an order - and most can be traced back to the restaurant rather than the delivery service. When notified, Foodler/Dashed has always reached out to make it right. I was extremely impressed when one of our food orders went astray, and Foodler customer service stayed on it through several email exchanges to be certain the issue was resolved to my satisfaction, and went the extra mile of checking in with me a few days later to make sure that the promised refund had been applied.
I have using Foodler for quite a few years now and have never had a problem. They are prompt and professional and address any order problems that arise immediately. They make my job easy!
The food was good but I asked for all white meat and i received mixed.

Reply from Foodler
I once told them about one of the foodler drivers saving my number and contacting me later - which is creepy. They never got back to me or did anything about it.

Reply from Foodler
Great experience with this company. As an added bonus, you accumulate points that add up pretty quickly by ordering through Foodler.
I love the sushi here! So, on a Sunday evening a friend and I decided to try their Chinese dishes. The food was inconsistent. First, the beef teriyaki was fantastic! Beef quality was excellent and the meat was moist, tender and so tasty. The lobster sauce was quite good. Egg rolls were good, your average fare. Unfortunately, the pork fried rice was terribly dry and seemed like it had been made a couple days earlier. And the pork egg foo young was also overcooked and the pork was so dry it wasn't palatable. We ordered on a Sunday, so perhaps another day of the week these issues might not happen.
It is a good alternative to GrubHub, with the addition of reviews per dish, so you know which dish to get when ordering from a new place.
Unacceptable doesnt keep menu up to date with items and doesnt do any sort of helping the customer to solve issues.. Very bad experiences lately and very bad customer service. 8 times out of 10 my order is wrong, late, and/or missing something

Reply from Foodler
Driver didn't ring buzzer (said he did, but if so, was wrong apt), but stood on steps and telephoned for me to come down. This deserves a tip?
Great platform that rewards loyalty and offers more clarity than other companies.
I love that this is my local Thai place. Their green curry is on point!
Very good calzones. Fries were soggy by the time we got them. Loved the zucchini sticks! Generous portions. Will definitely order again.
The application is so easy to use. They tend to have a good selection of restaurants no matter where I am located. The prices for service fees and delivery fees beat similar food delivery applications. Also, when I've had a rare issue with an order, their customer support has been responsive and resolved my issues to my satisfaction if not exceeding.
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