Food Lion Reviews 

245
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were unhappy with their experience overall. Many people frequently encountered unhelpful and rude customer service, reporting long wait times and unresolved issues. Reviewers also experienced unprofessional or unprepared staff with poor attitudes. A significant number noted a decline in product quality, citing spoiled meat, incorrect produce, and unpleasant-tasting store-brand items. However, some people mentioned positive interactions with professional and pleasant staff members. A few others also found certain stores to be clean, well-organized, and offering a good variety of fresh produce or specific quality products.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising employees for being polite,... See more

Product

Consumers find product quality to be ambiguous, with some praising specific items like BBQ sauce and banana... See more

Location

Customers consistently note ambiguous experiences with location, with some expressing frustration over stores... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising specific items like amazing... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, citing experiences where employees seemed... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I generally have a good experience while shopping at Food Lion. Today however, the experience was different. I got in the express checkout lane which is 12 items or less. The individual in front of m... See more

Rated 1 out of 5 stars

The 2nd time ordering home delivery after having hip surgery they canceled my order two hours later for no reason. Then calling customer service hanging up on me three times is freaking sad!! Food li... See more

Rated 1 out of 5 stars

If your not early your already late so the store on Independence and shore Dr definitely need to learn concept. Why should a customer stand at locked door as employees slowly stroll in then I was told... See more

Rated 1 out of 5 stars

Cashier held three boxes of frozen food in their hand, scanned it five times, then subtracted three, and added back two; that makes getting charged for 4!! Took several minutes to get that sorted o... See more


2.0

Poor

TrustScore 2 out of 5

245 reviews

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1-star

No history of asking for reviews

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2.0

All reviews

(245)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Store will not do refund for bad produce bought at another food lion in the area

I purchased two watermelons at the store on Ramada Road while I was in Burlington the other day. The watermelons were bad. I called that store and was told by the manager that I should be able to get credit at the store in Graham where I usually shop with a valid receipt--I also had pictures.

When I went to that store the lady in charge told me that I would have to return them to the other store.

No parking in Graham, not convenient to return to Ramada store--poor customer treatment!

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Cannot get any service

Cannot get any service. Front doors been busted for 2 months. The other door they keep shut because of security reasons. Most management in store has attitude. Customer service deli department. My last time going there. I'd rather spend more money and get better service.

19 August 2023
Unprompted review
Rated 1 out of 5 stars

Be advised

Be advised, there are no bargains in the produce section at food lion. If there's a sale price on any produce item, DON'T buy it.

7 August 2023
Unprompted review
Rated 2 out of 5 stars

While shopping at food Lion in Ocean…

While shopping at food Lion in Ocean Pines MD tonight at 8pm here is what I experienced.

A cleaning crew with very large mops and a man driving a large loud floor cleaner racing around much to fast. The store was very crowded for a Saturday night but it’s summertime in a resort.

I believe Food Lion should re-think
Cleaning & dry mopping floors at 8pm in the evening. The man then would be using polisher but before that began I had left the store.

This is an accident waiting to happen and I don’t appreciate these cleaners especially the one driving the huge cleaning machine that appeared to be almost out of control.

This can’t be kosher with OSHA.

Thank you
S.Shepard
Home owner & Food Lion Shopper

22 July 2023
Unprompted review
Rated 1 out of 5 stars

Have used the To Go service for several…

Have used the To Go service for several moths, orders are shorted or wrong, substituted items off key from requested. As of late, last 2 orders the have charged me with an 8 cent delivery fee even tho I'm picking up that nobody can explain. An hour after my phone question as to the charge Food Lion initiated a charge to my bank acct for 4.59 that actually was a credit with no Explanation. Food Lion blames instacart. Instacart blames Food Lion. Wait, what. Do not trust Food Lion. You cannot remove your payment method on their website as they or instacart can access at will.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Granola by food lion

These ingredients should not be in the Food Lion low fat granola cane sugar salt rice syrup these ingredients should not be in it because those we have more inflamed colitis

17 July 2023
Unprompted review
Rated 1 out of 5 stars

Food Lion store 192 in Elizabeth City

Food Lion store 192 in Elizabeth City, NC is filth. The employees are nice, but the shoppers are disgusting. They wreak of weed, stink, rotten period odor, and lack of bathing.

I've also witnessed the SM bullying employees on multiple occasions.

10 July 2023
Unprompted review
Rated 1 out of 5 stars

I hate the new food lion app

I hate the new food lion app. The old app was much better. This new app is to confusing, there is random stuff everywhere on the app. No cohesiveness at all. You can not check your last purchase. It only tells u what u bought. It no longer gives you the day you bought it what your savings were on that specific purchase. The app also does not update. Made a purchase 3 days ago and it still does not show on the app. Also the app shows I earned 2 dollars but it us not under my rewards. I will now being going to Kroger so I can use my savings and Kroger app in peace

3 July 2023
Unprompted review
Rated 1 out of 5 stars

Only 1 star because I cannot choose 0

Only 1 star because I cannot choose 0. App won't work. Zero help from customer service. The app SHOULD work no matter if you have an iPhone or Android!!
I shop for 10 families in my neighborhood.

food lion just lost ALL our business!!!

I will happily drive an extra few miles to avoid food lion's offense. Come join me in boycotting food lion

In MARCH I was told the problem would be fixed within a matter of days and to check back in a week. I gave it 4 MONTHS and they STILL don't have their stuff together...

3 July 2023
Unprompted review
Rated 1 out of 5 stars

The website and the app are trash

The website and the app are trash! The website is not user-friendly at all. Full of bugs. No way to fix errors. I LOVE Food Lion (the store) but the app and website are terrible. Terrible. Terrible.

11 June 2023
Unprompted review
Rated 5 out of 5 stars

at food lion no.1349 tramway, sanford, 27330

at food lion no.1349, there are two young women who really care about their customers and go the extra mile tomake sure that we are happy by making sure i find what i camefor and showing me exactly where the item is and if the sale price was wrong they make sure it gets corrected and they are both very patient and kind with outgoing personalities! please give them credit because they are the reason i come to fhis food lion. Their names are Leah and Johanna.

12 June 2023
Unprompted review
Rated 1 out of 5 stars

I wanted to know what CEO was smoking…

I wanted to know what CEO was smoking crack and decided to order all new shopping carts that are so huge you can barely get one down an aisle!!!!! Its like getting a work out you don't want when you go shopping there!!!!I think ill spend a little more and shop at Publix!!!!!! Lower the prices, don't order new carts the shoppers hate!!!!!!!!

13 May 2023
Unprompted review
Rated 3 out of 5 stars

sadly if you order gift cards online…

sadly if you order gift cards online they lie to you about how they ship them. You'd think they would ship them first class usps mail which they say on the website, but they actually just ship them usps ground service which takes longer. After 8 days and no gift card i contacted them to find this out after the fact. Liers.

15 April 2023
Unprompted review
Rated 1 out of 5 stars

I ride public transportation bus.it…

I ride public transportation bus.it drops poeple off and picks them up from shopping.im disabled PTSD.i have been coming to this store for 6 months.i have my spot on the side walk.too wait.im approached by 3 employees.why am I loitering and we think you are drinking alcoholic drinks.i was drinking a Dr.pepper.they call the law on me.i did not break any laws .I can prove to them I'm a good customer.my purchases.i was confronted and acused of bogus things.i leave.i call the manager hours later can we work this out.no we don't want your disabled ass in our store.again.i said okay that's fine.i take mental medication s for PTSD.i was startled.by these 3 employees.why are food lion employees confronting customers on the side walk.im not mad.im heartbroken that in these days and times we are discriminating and violating people s rights.foodloin on Greensboro rd.martinsville.va.24112

15 April 2023
Unprompted review

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