Footballbobbles Reviews 

39
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TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Love my Scotland bucket hat. Perfect that it's double sided. Proud to support Scotland and can't wait for the next football tournament that Scotland are in!

Company replied

Rated 3 out of 5 stars

I ordered a bobble hat, very quick delivery but people outside of the UK be warned. I just had to pay an extra 9 euros on delivery in cash despite asking them if i would be charged , then a very a... See more

Company replied

Rated 5 out of 5 stars

Ordered two bobble hats both fantastic designs and quality, £20 a hat is a very reasonable price when you see how well made they are. Seen similar style hats being offered sale at lower prices but th... See more

Rated 5 out of 5 stars

Highly highly recommend this company and their customer service. I ordered from Ireland and was given options to ensure what I bought would arrive before Father's day. I was also personally notified... See more


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4.5

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.5

All reviews

(39)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my Scotland bucket hat

Love my Scotland bucket hat. Perfect that it's double sided. Proud to support Scotland and can't wait for the next football tournament that Scotland are in!

20 July 2026
Unprompted review
Footballbobbles logo

Reply from Footballbobbles

Thanks so much, really pleased you like it and hope it brings you and Scotland good fortune!

Rated 5 out of 5 stars

Easy and fast

It was easy and straightforward to place my order. I got regular status updates both from the page and from the delivery company. As I was ordering from outside of the UK, I was worried about the delivery time, but it was surprisingly fast. I’m also very happy with the quality of the items.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great range, great quality and great prices!

I have several relatives of different ages who are mad about football. I had a look at the site and there were loads of different hats to chose from. I got each person one I knew they would like, and wouldn't have seen anywhere else.
The items arrived really quickly. I was impressed by their quality and the reasonable prices.
I will be putting in further orders for
Christmas and birthdays!

24 October 2025
Unprompted review
Rated 3 out of 5 stars

I ordered a bobble hat

I ordered a bobble hat, very quick delivery but people outside of the UK be warned. I just had to pay an extra 9 euros on delivery in cash despite asking them if i would be charged , then a very arsey reponse.

Updated message: i have just had a very nasty reply from the seller about my review,i just wanted to warn people about hidden charges. He is a completely nasty piece of work, showing his true colours now he has my money.

Update: now i have three days to remove or retract my comments, ridiculous

28 October 2025
Unprompted review
Footballbobbles logo

Reply from Footballbobbles

UPDATE: After asking the customer not to return she replied "And you are an arsehole, i asked you, you didn't respond and then i got charged. People need to know. I will go deeper with your response, don't force me.".

She's threatening and abusive. Please read the exact circumstances below.

This customer ordered a hat on the 21 Oct, it was delivered within 5 working day, in Spain. This is wonderful service.

The customer complained the Spanish government. charged her DUTY/VAT of 9 Euros (£7.90) and asked why we had not advised her of this. We explained patiently that is her responsibility to manage customs charges where she lives. No small business will do this for her. She would require a customs clearance company (chargeable), we do not have the resources or time to manage these details across the world, most people are capable of comprehending this. However Jacqui continued to email complaining this was our responsibility, not hers. All because of £7.90 the Spanish government levied.

She stated she would "leave a review to warn people". We clearly haven't done anything wrong here. She has not considered that for one hat sold she has taken up vasts amounts of time in our politely explaining how international shipments work and despite that has decided to damage our business and leave an egregious review that shows more of her own entitlement and ignorance than any lack competence on our part.

For the record customs charges vary by country, not everyone pays them, this is why it's up to the purchaser to check their local rules.

We have asked politely she does not return. We wish anyone else unfortunate enough to deal with her the very best of luck.

Rated 5 out of 5 stars

Top quality & fast delivery

Bought several items from Footballbobbles over the years – always great quality and full of Newcastle nostalgia. Unique, timeless pieces delivered in just a couple of days.
Highly recommend supporting this small business!

8 October 2025
Unprompted review
Footballbobbles logo

Reply from Footballbobbles

Thanks Nic!

Rated 5 out of 5 stars

Ordered a large Champions bucket hat…

Ordered a large Champions bucket hat last week selecting next day RM delivery. It was quickly dispatched the same day and Royal Mail actually delivered on time. Very happy with the item and size. Would buy again from footballbobbies👌

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Spot on

Spot on. Rapid service and quality product (loved my 90s nostalgic bobble). A service I didn’t know I needed!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic hats and service. Such distinctive and stylish designs and all-round exemplary company. Feels very personal and community spirited. Would definitely recommend.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Always a pleasure buying from here

Always a pleasure buying from here, products are great quality and delivery prompt, never had any issues and if I’ve needed a hand with anything the service is perfect.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Unexpectedly Unprofessional and Hostile Customer Service

After raising a legitimate quality concern—specifically, that a repeat order differed significantly from my original order—I was surprised by the tone and content of the owner's response. Instead of addressing the issue professionally, I received multiple messages that were patronising, confrontational, and laced with personal insults. I was accused of being “rude,” “ignorant,” “entitled,” “ill informed,” “picky,” and more.
To ensure I wasn’t being unreasonable, I had my original query reviewed by an AI assistant, which assessed it as “an excellent example of a customer query: specific, evidence-based, and courteous.”
Sadly, a concern that could have been easily addressed turned into a needlessly hostile exchange.
Disappointing on every level.
Buyers should be aware of how genuine feedback may be received.

EDIT: Anyone reading the business’s reply below now has a clearer understanding of how they deal with customer feedback.
There are a number of inaccuracies in the retailer's reply, so to clarify further: I raised my concerns politely and asked for an explanation about the differences before deciding whether to return the product and at no point did I use abusive or personal language; I described my experience of the item in an analytical manner.
Furthermore, after I posted this review, the business owner also contacted me by email to once again accuse me of being "ignorant and entitled" and to accuse me personally of causing harm to his business.
I am sharing this so others are aware of the pattern of communication and can form their own opinion.
I don’t intend to engage further.

13 July 2025
Unprompted review
Footballbobbles logo

Reply from Footballbobbles

The customer purchased two hats a month apart. In that time we had changed supplier and there was a marginal change in the product, his image of them looked the same. It is to be highlighted the customer could SEE on the site the products were a new variant he was fully aware of what he was purchasing.

The customer made many disparaging an inaccurate remarks, unfairly in my opinion, about the new product, with no knowledge of how or where they are made.

We fed back in detail correcting the customer where necessary. For instance he said the material was inferior, in fact it's a superior grade material used. The customer claimed the new design was inaccurate to the kit that inspired it, we showed him with images of the historic kit how the new version was improved in terms of details.

The customer offered poorly informed feedback only and did not ask for any "resolution". Instead he complained I was "defensive". I was indeed defending a quality product. He then came back with a hugely critical and person response to honest feedback to his "concerns". We pointed out at this point he was being incredibly rude and entitled over a £20 hat which we explained, again, he had the right to Return if he was unhappy with it, his statutory rights being respected.

The customer then resorted to sending an AI analysis of my email, informed only by his "observations".

The customer was reminded at the first reply that he could abide by the Returns Policy if he was unhappy and that his statutory rights are always respected Unfortunately he preferred to rant and do *this*. The man showed zero understanding or empathy for a small local business who explained exactly why ew suppliers were required. He prefers to damage people's business than engage constrictively and follow policies which speaks more to him than it does our service.

Businesses should be wary of dealing with Mark Allen, it is best not to respond to his lengthy unwarranted critical emails for he cannot be placated nor pleased, he just likes to do this.

EDIT:

This person clearly has massive issues in terms of his sense of self importance and what he can demand from small business (or any business) over a £19.99 hat he is entitled to return. I ask what he is getting from this? A sense of self worth or importance lacking elsewhere in his life? We communicated politely but as you can see nothing we do is good enough for Mark. He cannot understand how he comes across as rude and entitled when answered honestly and openly to be told we are "defensive" etc. This is bizarre behaviour from a man who has monopolised my time and tried to make me miserable for reasons only he can understand. Avoid him like the plague.

Rated 5 out of 5 stars

Fantastically designed bucket hat

Fantastically designed bucket hat, that is of high quality and looks really good on. Would highly recommend, some brilliant designs for a wide variety of clubs as well!

17 June 2025
Unprompted review
Footballbobbles logo

Reply from Footballbobbles

Thanks Louis!

Rated 5 out of 5 stars

Highly recommend this company

Highly highly recommend this company and their customer service. I ordered from Ireland and was given options to ensure what I bought would arrive before Father's day. I was also personally notified re a customs charge outside of working hours which meant i could pay the fee on time for the tshirt to arrive.
Really happy with the product also. If you wany fast efficient and friendly communication, choose this company. Andrea

3 June 2025
Unprompted review

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