Foot Locker Europe Reviews 

Ordered my trainers yesterday and they came today. Fantastic service

Went into footlocker Leicester and had such a lovely experience... I was served by Tamia, she was friendly, approachable and knew what she was doing. I definitely will be returning... thank you tamia

I ordered 5 items from footlocker Europe it was a total cost of 250 pounds.They arrived after 6 days and they were in perfect condition.Excellent transaction in all.Would recommended to other byers.I will ordered online again because of the good shopping experience.

After trying and failing on multiple occasions to navigate a shoddy site
that does not load and being unable to order even the most basic product I can easily say that this is the absolute worst site I have encountered.

Considering that Nike and other brands seem to favor F.L. and that they often sell the same exact shoe for £10-15 above retail, I have no idea why they do not fix the site.

It is 2021, but you would be forgiven for thinking otherwise after a visit to the Footlocker site.

Shoes gone...let us go
So this site has to be the worst site ever, followed closely by JD. All I get is...oops there’s a problem and the waiting time for a sneaker is laughable. They make you wait in a queue way after a sneaker has gone, it’s hard being a sneaker head in the uk.. with SNKRS being a flop 24/7 #dodgy and footlocker being completely useless on release day and we might get the odd company raffling the equivalent of a couple of shoes trying to be relevant when really you stock bricks 🧱...stop it. What really gripes me is. The shoes are 97.5% flawed and the comfort of a Jordan is zero for most models #youaintnoyeezyornmd ......SO GET YOUR S**T TOGETHER AND WORK OUT HOW TO RUN A WORKING SITE 🤦

I got a bit unsure about ordering after reading all the reviews. But, I decided to go ahead since they were the only one with the model I was looking for.
Ordered over the weekend and had the shoes by Wednesday.

Worst online customer service ever,I returned some Faulty trainers first they claimed they weren't received and didn't use Hermes as a courier despite sending them proof. Then said they weren't accepting return as outside 28 days and trainers would be returned to me, despite claiming they never received them. I dealt with Jasper who kept contradicting himself. I had to quote them the law on consumer rights and demand they escalate case to a manager which Jasper kept ignoring. When I quoted my legal rights and threatened legal action as well as going to national press,surprise surprise a supervisor got my order refunded.
Do not shop with this company online there store staff are lovely but worst company ever online to deal with. I certainly won't recommend them after my ordeal.

Footlocker won’t refund !
Ordered some shoes on footlocker. Money got deducted immediately but got no confirmation email or order number. Spent 3 months with support trying to get a refund with no success. Guess foot locker are in the money stealing business now. Terrible online service. Avoid !

I purchased runners as a Christmas present for my son on November 18th 2020. I was subsequently informed they were not available. Nearly 5 months and 21 emails later I am still awaiting my refund!!! I have been asked to PROVE that I did not receive my refund! They keep calling me by the wrong name, stating I received my refund for the incorrect amount and for the incorrect runners. I have provided documentary evidence that I have not received the refund and still no response. I asked them to escalate my query to a complaint and 5 days later I have heard nothing! In fact they annoyingly keep returning a copy of the emails I have sent. This has happened the last 4 times I have emailed them. Footlocker Europe your customer service is completely inept and dishonest. You clearly try to grind the customer into submission. I won't give up! Don't buy from this shower of crooks!
D McKeon Dundalk Ireland

Shocking customer service. Sent me a dirty hoodie which I paid £65 and expects me to just reorder at my own expense. They advised me to return dirty one which takes 14 days to reach their warehouse then a further 10 days to be refunded. Why should I have to pay another £65 to replace a hoodie they sent to me dirty! Absolutely disgusting will never order again!

Unprofessional peoples working there holding peoples money with the help of ups delivery services .I had worst experience ever had in retail company .I returned some items and it’s been 3 months every 10 days they send e Mail excuse to wait next ten days.in every e Mail the require the oder number of return.simply stealing money from peoples .

This company has gone beyond a joke! I ordered a pair of Nike Air Jordan 1 Mid Red / Black and was expecting the order before my friends birthday as it was a gift. I contacted customer services as I was worried where it could be to find out apparently it has been delivered and signed by myself! Which is impossible because I was at work. I must mention too tracking stated the day the parcel went missing it states I wasn’t receiving it that day but somehow two hours after that alert it was signed for?!! How is this possible! I am money out of pocket with a still yet reply from yourself with the ongoing investigation and a person has missed a birthday gift!

Shocking company. I returned a pair of trainers in January that were faulty. I recieved an email promising a full refund on 5th February. I have not recieved a penny. Since then i have contacted them numerous times only to be lied to.
They have not had the courtesy to apologise to me or give me any update. I will never make the mistake of buying from Footlocker again! I didn't want to give any stars but im forced to give one..... they dont deserve that!

Ordered a shirt in store saturday, received the package tuesday. The package was well packed in a box.

Awful! The worst!

I ordered a pair of shoes nearly a month ago, still waiting, there has been no
Customer service or communication with us. I am furious. Absolute incompetence on the company’s behalf! I want a full refund!

DO NOT BUY FROM HERE!!
I brought 2 pairs of timberland boots in their sale. 1 was ok, but the other I had two different boots slightly different colour and size I couldn’t believe it, I had waited so long to even have a reason to get them out of the box. 😡 I contacted them for them to finally say I could return them for a refund an then I could buy another pair (at full price)Joke
But in the mean time I come on here an never seen such bad reviews about a company so bit hesitant about sending them back and having no odd boots an no refund, and they will probably sell them on!!! I am going to take it up with trading standards!!
I WONT SHOP HERE AGAIN! AND IF I WERE YOU I WOULDN'T TOO!

Order Air Jordan hoodie from footlocker, arrived next day with standard delivery, well packaged in box and then plastic. Size was too large for what I normally get but thats down to Nike not footlocker. would recommend

This people tryed to take money out of my bank but my bank told me about it .didnt even buy nothing from this site

Possible the worst customer service I've received.. after my order never arrived , I got nothing but an investigation off these guys, been passed from one person to the next that lasted over two months. I was made write out a form and to check with all my neighbors before I got a refund.. unbelievable place will definitely never come back

Do not use FootLocker. Totally inept!!
Ordered 2 pairs of trainers for my kids for Christmas, they arrived beginning of December. One box contained one shoe, I have logged a complaint twice and absolutely nothing back as to tell me what is happening. I have had no money returned and find it baffling I cannot speak to a human. When I emailed again, I get a response back to not keep emailing!! I will be taking to trading standards!! Shocking service and looks like I’m not the only one!!
They don’t deserve the one star for the review. Awful!!