Footworks Edinburgh LTD Reviews 

592
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, particularly the shoes and boots, noting their durability and excellent fit for various needs. Many reviewers frequently highlight the exceptional service received, appreciating the helpful staff, clear communication, and efficient handling of inquiries. The ordering process is often described as straightforward and easy, with prompt delivery and well-packaged items consistently ensuring a smooth and satisfying overall experience for consumers. People also value the simple returns process and quick refunds when needed, contributing to a positive purchasing journey. However, some customers noted initial challenges with product sizing, occasionally needing to exchange items to find their perfect fit.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the high quality, comfort, and good fit of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Clients share positive opinions on quality, frequently describing footwear as high-quality, well-made, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd have loved to keep the beautiful sandals I ordered but, sadly, my feet are too low volume for them :( Colin mad the returns process super easy and gave me the confidence that my refund would... See more

Rated 5 out of 5 stars

I've bought from Footworks a couple of times now and can't fault their service. Lems have been my go to boots for working outdoors for years now, they're the closest thing to a barefoot boot that's al... See more

Rated 5 out of 5 stars

Purxhased my 4th pair from the store. Very prompt delivery as always. I was unsure whether inshould have gone up so emailed and got a swift reply with useful.info i wanted amd confirming nxt s... See more

Rated 5 out of 5 stars

Colin and Sally have supported my decision making throughout my search for the perfect boot. Buying footwear online can be a nightmare, but not in this case! I have returned two different pairs of Lem... See more


Company details

  1. #19 of 214 best companies in Shoe shop
  2. #5 of 34 best companies in Boot Shop
  3. #14 of 88 best companies in Outdoor clothing and equipment shop
  4. #8 of 39 best companies in Running Shop
  5. #19 of 135 best companies in Sporting Goods Shop

Written by the company

Lifestyle barefoot footwear specialists with a keen interest in natural running. We can help make a difference! Stockists of specialist running sandals from Luna Sandals and the one of very few UK specialist barefoot stores. We have a full range of Lems Shoes direct from the US along with expert advice for online buying help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

592 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(592)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dont look here for ill fitting shoes

I feel this company care about the products they sell. Wide fitting shoes do not always appear elegant or well designed but the shoes they stock are designed well, made to last and above all very comfortable.

30 June 2025
Rated 5 out of 5 stars

Excellent sandals from a great company!

Asked and received great advice regarding sizing - using the templates on the website. Swift delivery. Arrived well packaged. Extremely happy with the price, fit and service from Footworks. The Luna Venado sandals are super comfortable, very secure and a perfect fit. Have walked and run in them. Extremely pleased. Highly recommend Footworks and Luna sandals.

24 June 2025
Rated 5 out of 5 stars

Excellent

Very well priced. I have been a Luna sandals wearer for years and find the website’s information spot on, with a great selection and very efficient order processing. Will be back for more

25 June 2025
Rated 5 out of 5 stars

One of my "go to" companies

One of my "go to" companies. Good kit delivers quickly. When I got the size wrong, which I shouldn't have given how the website guide is, and I needed the larger pair quickly I put another order in, and later returned the smaller pair. Refund on the smaller pair was processed very quickly.

18 June 2025
Rated 5 out of 5 stars

Brilliant experience from start to finish

This is the first time I bought something from Footworks, and it was a brilliant online shopping experience from start to finish. I've never owned a pair of Lems, and I wanted their new Switchback sandals. I struggled to figure out the right sizing, which led to multiple exchanges and going up 2 sizes. Colin was great all the way through this, responding to my emails and super speedy in sending the exchanges. I feel confident that I've got the right pair of sandals, and I'll definitely be buying future pairs from Footworks.

17 June 2025
Rated 5 out of 5 stars

Great service

Easy to order, super fast delivery and once again another amazing product from Lems. The most comfortable shoe in the world! I do everything in them from hiking, to golf, cricket, running, walking round town.

27 May 2025

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