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Ford Motor Company of Canada Ltd. was founded on August 17, 1904, for the purpose of manufacturing and selling Ford automobiles in Canada and the British Empire.
Canada
3.2
3 reviews
No history of asking for reviews
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Ford sold me broken part. They don’t recognize repair being done by other certified mechanic shops. I have to pay twice for same issue. If they don’t sale broken parts ( and broken vehicles on the first place )I wouldn’t have this problem.
I am pre emptively writing this review, after betraying 16 years with Ford and making one of the worst purchases of my life, a Fiat Jeep. Long story short, I owned a 2003 Ford escape that died at 270 thousand km and a 2011 Ford Explorer that died at nearly 320 thousand km. Those 2 vehicles didn't owe me a thing, in fact I should have given them a proper burial for their service.
I am now back in a Ford Explorer ST and after just the test drive I am sooo excited for the pickup date. And the best part is that it isn't a weak Italian dressed up as a Ford, like my Jeep was. Good to be back. I won't have anxiety every day I drive my ford.
Will update if I have been fooled twice. Because shame on me if I was.
My vehicle had warranty recall work done on my high-voltage battery by Bennett Dunlop Ford in July of 2025. In Jan 2026, I started getting a warning light indicating a problem with my high-voltage battery connector. Took it to the closest dealer (Ocean Park Ford in Surrey, BC). The issue is a broken high-voltage connector and improper connector installation.
Ocean Park Ford claims this isn't a warranty issue they can cover, and that I have to go to Bennett Dunlop Ford in Regina to get them to cover this. Bennett Dunlop Ford denied the claim.
Ford Canada's complaints department (oddly named Customer Advocates) informed me they couldn't do anything; I had to deal with the dealership.
I asked to speak to a supervisor at the FORD Canada call center to learn about the next steps in their complaint processs and I was initially heavily discouraged from doing this, and then they promised me a call back within 2 hours when I insisted that asking me to mediate between two dealerships wasn't a satisfactory or an appropriate response. It has been 3 weeks now...no call back.
In the Systems world, this is referred to as Structural Incompetence. A legal arrangement (in this case Dealerhip agreements) or a policy that makes a company incapable of or unlikely to respond to an issue.
As a customer, I should not have to either work around, mediate, or negotiate settlements between dealers or be stuck with the $2300 bill.
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