This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to g... See more
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See what reviewers are saying
I've purchased foreign currency multiple times using another resource. This time I needed Egyptian pounds. My usual resource didn't have them. I did my research and discovered that Egyptian pounds... See more
I couldn't get Turkish lira in my small town. The local JP Morgan/Chase branch said they only bought Turkish lira, they didn't sell it (stockpiling lira I guess). Found this company on line and the... See more
I have dealt with International Currency Express several times, and have recommended them to others. Their service is always fast and professional. I never have to worry if I am getting the best exc... See more
Company details
Information provided by various external sources
We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.
Contact info
327 N BeverlyDrive, 90210, Beverly Hills, United States
- 888-278-6628
- nrosales@afex.com
- foreignmoney.com
This company has been absolutely…HORRIBLE
This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to go to store and even after my friend ( the sender ) called them, they still didn’t clear it on my end. Then this company had the nuts to say that I took at the money 10 days later. WHICH I DID NOT! So they also steal and compulsively lie. When I called this customer “ support” number they also stated that I received the money that I have been waiting on. I told them I NEVER received it!!! I then asked where did I receive this money? What is the confirmation number ? They said that they do not provide confirmation numbers or receipts which just goes to show how much they lie and how much their lies don’t even make sense. I advise that everyone just stick to money gram and western union because these people will steal from you.
18 August 2022
Unprompted review
Willam Clif sent me money in the…
Willam Clif sent me money in the language and I had a call somebody is asking me too much
money
21 March 2022
Unprompted review
The company is quite good
The company is quite good, and it is very convenient that the functionality is quite simple and even a beginner cannot figure it out.
16 May 2021
Unprompted review
Very simple and easy to work with
Very simple and easy to work with. I received a phone call from them to ensure I ordered and received the money I ordered. Very appreciative of their communication and security
24 February 2020
Unprompted review
Very good customer service
Very good customer service!
All my questions and concerns were addressed in a prompt and courteous manor. Could not be happier.
15 February 2020
Unprompted review
I received 200 50 pesos bills
I received 200 50 pesos bills. That is like getting 200 $2 bills. What the hell am I supposed to do with 200 bills that small?
Very disappointed since I have used your previous company several years in a row.
14 February 2020
Unprompted review
Reply from AFEX
We are terribly sorry for this exercise in poor judgement on our part. We should have informed you of a shortage of banknotes so that you may have decided to wait a few extra days or acknowledge the excess in 50 pesos banknotes. We will do our best to improve and communicate better with you next time.
I ended up not ordering
I ended up not ordering . I got an unprofessional phone call that was asking me for my credit card number because you all had changed websites - I thought it was fraud . I refused . They sent me an email link to do my order over again. This time the site asked for my drivers license number . I am not comfortable with that so I didn’t order
23 January 2020
Unprompted review
Reply from AFEX
Hello Ms. Renard,
Thank you for taking the time to offer us details of your experience. You're right, we changed websites because International Currency Express was acquired by AFEX. We are working to improve the user experience but we also need to be compliant with the USA PATRIOT ACT and the Know Your Client law. For future reference, if you don't feel comfortable providing your information online, please call our toll free number and one of our agents will be more than glad to assist you.
Paid for 2 day delivery and it wasn’t…
Paid for 2 day delivery and it wasn’t shipped out in a timely matter. It took about a week. I was only refunded $5 for the delivery charge.
4 December 2019
Unprompted review
Reply from AFEX
Hello Ms. Mary Ann,
Thank you so much for taking the time to leave your feedback. We're sorry that your order did not get delivered in the time frame you had intended. Unfortunately, we are the mercy of our couriers to get our packages delivered. In regards to your minimal reimbursement, it doesn't look like very much, but that is only because that's all we charged you for two day delivery. We hope this experience will not deter you from ordering from us in the future. We strive to offer the best service and if we make a mistake, we hope a second opportunity is possible.
Great service.
19 November 2019
Unprompted review
Money was delivered as requested
Money was delivered as requested. Good service
14 November 2019
Unprompted review
Did not fulfill order.
14 November 2019
Unprompted review
Reply from AFEX
I'm sorry we didn't handle your order the way you have come to expect. We strive to offer the best customer service possible, but as we can see, there's room for improvement. There is no excuse and we'll work hard to earn back your trust.
Fair and easy transaction.
8 November 2019
Unprompted review
The experience was fine except for…
The experience was fine except for fedex delivery. Inept driver, my husband was home in the garage, the driver made no attempt to try to deliver the currency and left without leaving a notification. Two days waiting at home. Please consider UPS. Otherwise, fine service.
3 November 2019
Unprompted review
Excellent exchange rate
Excellent exchange rate! Very reliable company! Thank you
30 October 2019
Unprompted review
Didn’t have currency available
29 October 2019
Unprompted review
Reply from AFEX
We're sorry we didn't have the currency when you needed it. We understand why you would expect us to have every currency on our website. Unfortunately, when wholesalers don't import the currency, we are limited to what is made available to us. With enough time, we have been able to gather the currency for other clients; however, that waiting period can be as long as two months. We hope to have the currency you need for your next trip.
Great Service
24 October 2019
Unprompted review
Easy to work with
Easy to work with - good rates - ships in plenty of time -
23 October 2019
Unprompted review
up front and honest on my reguest
22 October 2019
Unprompted review
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