I have a few Foreo devices, and I genuinely enjoy them and feel that they're effective. I was dissapointed when my Luna 4 Body stopped working after only a few months of use, however, customer service... See more
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Review summary
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Reviews shaping this summary
I recently had to claim the warranty for my PEACH GO 2 due to a charging issue. To be honest, I was a bit worried, but FOREO made it surprisingly smooth. A huge shoutout to Maria from the Custome... See more
Company replied
Pamela was wonderful to work with through my warranty approval process - speedy, efficient, and super kind. Foreo has been one of my absolute favorites in my skin care, and when I have had to... See more
Company replied
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine m... See more
Company replied
Company details
Written by the company
FOREO is the world's leading beauty-tech brand, stocked in more than 7000 stores and winner of more then 100 beauty awards worldwide. Through multidisciplinary collaboration between topflight specialists at the FOREO Institute, we have developed revolutionary innovations that surpass the cosmetic, providing a smarter and more effective way to care for yourself. FOREO is here to revolutionize the beauty industry with a simple promise – to give a new-found confidence to millions, through innovative beauty solutions that work.
Contact info
Birger Jarlsgatan 22, 11434, Stockholm, Sweden
- https://www.foreo.com/support/contact
- foreo.com
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Thank you Danny for the quick…
Thank you Danny for the quick replacement of my Foreo Bear which I use everyday. With appreciation.
9 February 2026
Unprompted review
Reply from FOREO
Dear Lucia,
Thank you so much for your kind words! We’re thrilled to hear that your FOREO BEAR replacement arrived quickly and that it continues to be part of your daily routine.
We really appreciate your feedback and are happy to have been able to assist!
Warm regards,
FOREO CC
Danny = awesome
Danny was so helpful in getting an issue resolved and sent out a replacement item quickly.
9 February 2026
Unprompted review
Reply from FOREO
Dear Ashley,
Thank you so much for your kind words!
We’re really happy to hear that Danny was able to help resolve the issue quickly and get your replacement sent out smoothly.
We truly appreciate you taking the time to share your experience!
Best regards,
FOREO CC
I had an issue with my mask that was…
I had an issue with my mask that was under warranty and as soon as I provided the needed info (watch your spam folders!) my replacement was shipped out. I am a huge fan of Foreo products, this is my third device and no other brand on the market compares! A big thanks to the Foreo team and a big shout out to Pamela who helped me navigate the warranty process with grace to great success! Thanks again Pamela! -Annie, RN
15 January 2026
Unprompted review
Reply from FOREO
Dear Annie,
Thank you so much for your wonderful review!
We’re thrilled to hear that your replacement arrived smoothly and that Pamela was able to assist you so effectively. Your loyalty means the world to us, and we’re honored to have you as a fan of Foreo.
Enjoy your devices, and we can’t wait to continue helping you achieve your best skincare results!
Warm regards,
FOREO CC
Amazingly fast customer care and attention
I purchased an Espada from Beauty Bay that didn’t work, unfortunately they only do refunds rather than replacements, so I reached out to Foreo directly, the website and warranty process was easy and straight to the point!
I had exceptionally fast customer care from Tibor, who stayed responsive and sorted out my device fault with no issue! Over all really happy with the outcome, the replacement came within days.
30 January 2026
Unprompted review
Reply from FOREO
Dear FM,
Thank you so much for sharing your experience!
We’re delighted to hear that Tibor and our team could assist you quickly and smoothly, and that your replacement device arrived so fast. Your kind words mean a lot to us, and we’re thrilled you’re happy with the outcome.
Enjoy your Espada, and thank you for trusting Foreo!
Warm regards,
FOREO CC
Reply from FOREO
Dear Thekla,
Thank you for your kind words!
We’re glad to hear that you found our service helpful and the process easy.
We really appreciate your support!
Best regards,
FOREO CC
I wanted to share my experience with Danny and Foreo’ss customer support
I wanted to share my experience with FOREO and their customer support after recently having my UFO 2 replaced. I’ve been using FOREO devices for a while, and the UFO 2 has honestly been one of my favorite skincare tools — the combination of heat, cooling, LED light therapy, and T-Sonic pulsations makes my routine feel both effective and relaxing. I noticed a real difference in how well my masks absorbed and how smooth and hydrated my skin felt afterward.
When I ran into an issue with my device, I was understandably disappointed at first, but the way FOREO handled everything completely changed the experience for me. The replacement process was smooth, professional, and handled with genuine care. I especially want to thank Danny, who was incredibly kind, patient, and helpful throughout the entire process. He took the time to listen, kept me updated, and made sure everything was resolved quickly and respectfully. Customer service like that really stands out.
It’s reassuring to know that a company stands behind its products and treats customers with understanding and professionalism. Because of this experience, I feel even more confident continuing to use and recommend FOREO products. Thank you again to Danny and the team for turning a stressful situation into such a positive one.
5 February 2026
Unprompted review
Reply from FOREO
Dear Jon,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your UFO 2 continues to make your skincare routine enjoyable and effective.
We’re especially happy that Danny could provide such a positive support experience and help turn a stressful situation into a smooth and reassuring process. Your kind words mean a lot to the entire Foreo team.
It’s wonderful to know that you feel confident in using and recommending our products. We truly appreciate your loyalty and trust!
Warm regards,
FOREO CC
A Competent Customer Services
There was a technical problem with my mask. Nady from the Client Services department immediately helped me file a warranty claim. It was processed without any obstacles.Thank you Nady!
4 February 2026
Unprompted review
Reply from FOREO
Dear Katarzyna,
Thank you very much for sharing your experience with our Customer Services team.
We’re sorry to hear about the technical issue with your mask, but we’re delighted that Nady was able to assist you promptly and help you file your warranty claim smoothly.
Your kind words about her support and the seamless process truly mean a lot to us, and we’ll be happy to pass your feedback along to her.
If you need any further assistance in the future, please don’t hesitate to contact us.
Best regards,
FOREO CC
Great customer service
Great customer service. Kathy really helped me out with my issue. I always appreciate a business that has great customer service. She got back to me promptly and was professional. That experience alone makes me want to buy more of what the company sells.
29 January 2026
Unprompted review
Reply from FOREO
Dear Alex,
Thank you very much for sharing your experience with us. We’re delighted to hear that Kathy was able to assist you promptly and professionally, and that her support made such a positive impression.
Providing excellent customer service is very important to us, and feedback like yours truly motivates our team.
Thank you for choosing FOREO. Please don’t hesitate to reach out if we can assist you again in the future.
Best regards,
FOREO CC
Excellent customer service by Marko
My friend recommended FOREO to me. I was really impressed by the clarity and radiance of my face after using the Luna 4 plus. I was so anxious when my device got some problems, since I can’t imagine my life without it during the days waiting for repairment. Fortunately, the customer service officer Marko handled my warranty claim without any delay. The problem was solved very quickly. I do appreciate the professional services delivered by Marko.
3 February 2026
Unprompted review
Reply from FOREO
Dear Maggie,
Thank you very much for taking the time to share your experience with FOREO.
We’re delighted to hear that you were impressed by the clarity and radiance of your skin after using the LUNA™ 4 plus, and that it has become such an important part of your daily routine.
We completely understand how concerning it can be when a device encounters an issue, and we’re very glad to know that Marko was able to handle your warranty claim promptly and efficiently. Your appreciation of his professionalism means a great deal to us, and we’ll be sure to pass along your kind words to him.
Thank you for trusting FOREO and for your support. Should you need any further assistance, we’re always here to help.
Best regards,
FOREO CC
Please let me say thank you to Foreo and the team members.
Thank you Foreo approved my claim application, your products are so amazing! And I also want to say thank you to the team members that replied me in the webpage and the emails before. My English is not good enough but you guys tried your best to help me. This truly touches my heart！ 💜💜💜💜💜
2 February 2026
Unprompted review
Reply from FOREO
Hello Margaret,
Thank you so much for your heartfelt message and for sharing such kind words about FOREO and our team.
We are truly happy to hear that your claim was approved and that you love our products. Your appreciation means a lot to us.
We’re especially glad that our team could support you throughout the process and make things clear and helpful, regardless of the language barrier. Your message genuinely touches our hearts as well 💜
If you ever need any further assistance, please know that we’re always here for you.
Warm regards,
FOREO CC
Thank you for the help
Thank ypu for the help , fast answer and for resolving my issue so quickly! :)
2 February 2026
Unprompted review
Reply from FOREO
Dear Alesja,
Thank you very much for your kind feedback!
We’re happy to hear that you were satisfied with the fast response and that your issue was resolved quickly. Providing efficient and helpful support is always our priority.
If you need any further assistance, please don’t hesitate to contact us again.
Best regards,
FOREO CC
Great devices and ... excellent Customer Service!
I am a very satisfied user of the Foreo devices for many years. Recently I had an issue with the delivery of one of the devices, but the top-notch Customer Service was brilliant: Patrick was extremely professional, competent and tactful throughout the process, allowing for a positive solution in a timely and efficient manner.
13 January 2026
Unprompted review
Reply from FOREO
Dear Laura,
Thank you so much for your wonderful review!
We’re truly happy to hear that you’ve been a satisfied FOREO user for many years. While we’re sorry about the delivery issue, it means a lot to know that our Customer Care team was able to turn the experience into a positive one. Patrick will be delighted to hear your kind words about his professionalism, competence, and support.
Thank you for your trust in FOREO — we’re always here for you.
Kind regards,
FOREO CC
FAQ Care Plus Subscription “Free Device Upgrade”
I maintained the FAQ Care Plus subscription continuously for 24 months because the app clearly advertised “FREE DEVICE UPGRADE AFTER 2 YEARS.”
The Terms & Conditions on their App (Section 7.1) also state that subscribers are eligible for “a free upgrade to another flagship FOREO or FAQ device” after 24 consecutive months.
Based on this wording, my understanding was that this benefit represents an actual upgrade to a different or higher-tier device, not receiving the identical model again. I kept paying the subscription for two full years specifically because of this promised upgrade feature.
When I claimed the reward, I was offered the same LED FAQ 202 Mask device instead of an upgraded version FAQ 202 Plus Mask. Customer support explained that the decision depends on internal policies and availability. However, the upgraded model FAQ 202 Plus Mask is still available for sale in their shop, which makes this explanation confusing.
From a customer perspective, offering the same device does not align with the term “upgrade” as described both in the app and in the Terms. If the reward may simply be the identical model again, this should be clearly and transparently stated.
I recommend future subscribers not rely on the device upgrade and consider my experience before you get the FOREO FAQ subscription.
3.02.2026
Customer service, especially the FOREO Customer Care EMEA Team, showed great care in finding a solution to resolve the issue, once again demonstrating professionalism and attention to each customer. Thank you. I will be happy to adjust my rating to five stars once the wording of the FAQ Subscription Plus Terms is clearer to avoid any future confusions.
29 January 2026
Unprompted review
Reply from FOREO
Dear Antonina,
Thank you for sharing your detailed feedback.
We truly appreciate your loyalty to the FAQ Care Plus subscription and understand your perspective regarding the “Free Device Upgrade” feature.
We apologize for any confusion caused by the wording in the app and Terms & Conditions. Your comments are very valuable, and we’ll make sure to review how the upgrade is communicated to ensure it’s clear and transparent for all subscribers in the future.
We’re glad to hear that our Customer Care EMEA Team could assist you with professionalism and care, and we appreciate your recognition of their efforts. Your feedback helps us improve, and we hope to continue providing a positive experience with Foreo products.
Thank you again for taking the time to share your experience.
Warm regards,
FOREO CC
Arya in customer service was amazing
Arya in customer service was amazing. Responded quickly and was very helpful. I have 2 foreos for my main home and secondary home. absolutely love them!
28 January 2026
Unprompted review
Reply from FOREO
Dear Sharon,
Thank you so much for your wonderful feedback!
We’re thrilled to hear Arya provided such amazing support. It’s fantastic that you love your FOREO devices at both homes—we really appreciate having you as part of the FOREO family!
Best regards,
FOREO CC
My IRIS stopped working
My IRIS stopped working and I submitted a claim to FOREO. The response was fast. Danny was very efficient and gave clear and concise instructions to complete each step of the claim process. Excellent customer service from Danny.
12 January 2026
Unprompted review
Reply from FOREO
Dear Elizabeth,
Thank you so much for your kind words!
I’m glad I could help and that the claim process was smooth for you. It’s always our goal at FOREO to provide clear guidance and excellent service.
We truly appreciate having you as our customer!
Best regards,
FOREO CC
Very much appreciated for quick action…
Very much appreciated for quick action with queries… happy to be customer
29 January 2026
Unprompted review
Reply from FOREO
Dear Amuthu,
Thank you so much for your wonderful review!
We’re thrilled to hear you’re happy with our quick support. It’s always a pleasure assisting you and having you as part of the FOREO family!
Best regards,
FOREO CC
Item not despatched , no idea when it will be!
I put an order in with Foreo three days ago and heard nothing but the payment was taken. I contacted customer services and told them this was for someone's special birthday present. They then emailed me back only to say that this should be sent in "the next few days" with no indication as to when it will be sent and by how long it will take. This is a premium item for a special occasion. Im now wishing i purchased elswhere. The Birthday will have passed and i will be on holidays for 10 days as well. Its put me off putting another order in
26 January 2026
Unprompted review
Reply from FOREO
Dear Fd,
Thank you for taking the time to share your experience — we’re really sorry to hear about the frustration this situation has caused, especially as the order was meant for a special birthday.
We completely understand how disappointing it is not to have clear shipping timelines for a premium item, and we sincerely apologize for the uncertainty around dispatch and delivery. Your feedback is important to us, and we’re sorry that the communication you received didn’t provide the clarity you needed at the time.
Please know that this is not the experience we aim to deliver at FOREO. We’d be happy to look into your order status in more detail and see if there’s anything we can do to assist further. If you haven’t already, we encourage you to reach out to our Customer Care team directly with your order number so we can review this for you.
Thank you again for your honest feedback — it helps us improve, and we truly hope we’ll have the opportunity to restore your confidence in us.
Kind regards,
FOREO CC
I had a question about my FOREO device…
I had a question about my FOREO device and got a response quickly and efficiently.
Nady was wonderful and really helped me.
I’m very pleased with the device.
28 January 2026
Unprompted review
Reply from FOREO
Dear Mali,
Thank you so much for sharing your experience with us!
We’re delighted to hear that you received quick and efficient support and that Nady was able to help you so well. We’ll be sure to pass along your kind words to her. It’s great to know you’re very pleased with your FOREO device.
If you ever need any further assistance, please don’t hesitate to reach out—we’re always here for you.
Best regards,
FOREO CC
I have not buy foreo bear yet (still in…
I have not buy foreo bear yet (still in plans), but I asked several questions. Customers services answeared all my questions very quick and I was provided with every essentials details. If you have any problems or you just need more information, do not hasitate to ask customers services.
26 January 2026
Unprompted review
Reply from FOREO
Dear KG,
Thank you for your kind feedback!
We’re happy to hear that our Customer Care team answered all your questions quickly and provided the details you needed.
We’re always here to help, whether you’re planning a purchase or need support later on.
Kind regards,
FOREO CC
I have always loved my Foreo products
I have always loved my Foreo products, they do not disappoint...what an amazing Brand!
I love them even more now as they stand behind their amazing products and go above and beyond to make things right for their customers.
I was having difficulty with my Foreo Iris device and they were able to replace it for me.
I had the pleasure of communicating with Arya, she provided exceptional customer service...equal to or better than high end luxury brand offer.
I can't say enough about my interactions with Arya, she made it easy to navigate through the process.
26 January 2026
Unprompted review
Reply from FOREO
Dear Dianne,
Thank you so much for your kind words!
We’re thrilled to hear how much you love your FOREO products and that we could make things right with your IRIS device. It’s wonderful to know that Arya provided exceptional support and made the process easy and stress-free.
Your feedback truly means a lot to us!
Kind regards,
FOREO CC
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