Forest Garden Reviews 

22,766
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,674 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting timely arrivals, helpful communication, and convenient tracking options. People consistently highlight the delivery staff for their politeness, friendliness, and willingness to go the extra mile, often carrying items to specific locations. Many consumers are also satisfied with the product quality, describing items as sturdy, well-made, and accurately described. However, some people mentioned issues with product quality, reporting warped panels, noticeable gaps, and flimsy materials. Reviewers also noted instances of splits in the wood and defective components upon delivery, with some products not being fit for purpose.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and friendliness of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising delivery drivers for their helpfulness,... See more

Product

Customers consistently note positive experiences with product quality, with many praising items like... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising products like trellises,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from my delivery driver. Phil. S, live in a village lane that’s very narrow, couldn’t park close by, so carried my shed from the road, and up some stone steps into my front garden,... See more

Rated 5 out of 5 stars

Kevin delivered our shed yesterday only a few days after we purchased on line with Forest Garden. Kevin was on time and carried each piece from his truck and stacked them neatly at the bottom of our... See more

Rated 5 out of 5 stars

Brilliant service throughout from ordering to delivery. A very nice lady contacted me to arrange the delivery at a time and date to suit. Loved the option of tracking delivery and arrived as predicted... See more

Rated 5 out of 5 stars

Kept updated from start to finish. Delivery guys Phil S and James so helpful and polite, they carried my trellis into the back garden , nothing was too much. Lovely to have friendly delivery staff... See more


Company details

  1. Garden building supplier

Written by the company

At Forest, we know a fair bit about fences; And sheds for that matter. In fact, we’ve been the UK’s leading and most trusted manufacturer and distributor of quality wooden garden products for over 50 years. Today, you’ll find our range of garden buildings, fencing, decking and decorative structures for sale across many sites online and in over 3,000 retail stores. From the forest to the doorstep – we’re a vertically integrated business We’re proud to be a British company using sustainable, British timber. The majority of the timber we use is grown and felled from managed UK forests across Scotland. After felling, the timber is cut and processed in our nearby sawmill and taken to our manufacturing operation in rural Worcestershire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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Replied to 85% of negative reviews

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4.8

All reviews

(22,766)

5,290 reviews in the last 12 months

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Rated 4 out of 5 stars

Had my shed delivered today by Brandon…

Had my shed delivered today by Brandon Lancett, excellent delivery service, Brandon unloaded everything and put it where I asked, the quality of the shed is not the best, overlap is only 7 mm thick, so not very strong and very cheap thin plastic windows, but the shed was cheap, suppose you get what you pay for.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional Company with staff to match.

Kept updated from start to finish.
Delivery guys Phil S and James so helpful and polite, they carried my trellis into the back garden , nothing was too much.
Lovely to have friendly delivery staff who can talk to you as it’s rare these days.
One of the panels was damaged and Phil took picture and arranged replacement. This is out for delivery already..Brilliant.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

i ordered a garden shed from Forest…

i ordered a garden shed from Forest Garden and it was delivered on the day arranged.
it looks to be of good quality (not built it up yet), but the thing that impressed me most was the courteous and helpful nature of the two delivery operatives Phil S & James who carried my shed from the roadside up into my back garden saving me loads of work - well done.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery and Inspection

Driver Brian Coleman

Initial inspection of the shed I purchased is of better quality than the last shed I purchased online, thicker wood more substantial build and better hardware pack. The driver did go a bit out of his way to deliver the shed, he could have easily turned around and said access was not suitable be he didn't. He unloaded the shed and placed the parts where I wanted them. He then explained how all the parts were numbered and that the shed could be built slightly different to the instructions as regards position the the windows.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with everything …

Panels looks good and I will be installing them later today..
Andy W the driver was a lovely chap.
Seemed to enjoy his job which was nice to see so thanks Andy.
I have more fencing projects to do so will be using forest garden again..

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my log store

Ordered a log store from this company and we are very happy with it. The delivery was efficient and it was easy to put together. Seems very sturdy and was just what I was looking for.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of fence panels was fast and…

Delivery of fence panels was fast and problem free ,however one of the panels was badly warped.
Following an email to customer services ,this was resolved promptly by Megan who has arranged a replacement to be delivered.
Thankyou ,it's refreshing to find good customer service

30 July 2026
Unprompted review
Rated 5 out of 5 stars

The delivery arrived nice and early

The delivery arrived nice and early. The delivery guy Shaz was really polite and friendly, got on with his job and was very careful when unloading. It would be great if all delivery drivers were like Shaz. Overall great service

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to choose what I wanted

Easy to choose what I wanted, good description of all the parts, and shed as delivered ticks all those boxes. Excellent delivery service by RoyT, with some helpful tips for building.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with forest garden…

Great experience with forest garden services. Our shed got delivered in a timely manor and Alex Hibbert was so helpful and friendly. He saw I was with my young son so he brought the shed to the garden easily and he was just so polite!
Will definitely recommend this service again

28 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service

We've used this company a few times now and the service is excellent! The one time we had a problem it was resolved quickly and a replacement sent. The driver today (Graham W) was also brilliant, very friendly and helpful thoroughly checking the order to reassure me it was complete after I queried it! First class service all round.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery driver Andy W

Delivery driver Andy W
Andy asked where I wanted the shed took it to that place . Very professional and polite it was unloaded in no time .just hope the shed goes up as good as the delivery service.
Ordering was easy and it arrived quicker than I expected

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My delivery driver was Alex Hibbert

My delivery driver was Alex Hibbert, what a jolly man, he asked to see where he could leave my order? Once shown he got on with the unloading of the truck and was very happy and extremely careful whilst so, he kept us updated with what he was up to and did not rush to unload. Alex was friendly but professional in his approach and I am very grateful to him for the care he took in doing his job.
Thank you. 5 stars

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery driver was Steve M

Delivery driver was Steve M. Steve was very professional and polite, he made sure delivery was all secure and placed where I asked until we was able to build the shed. Thanks Steve M - defo the best delivery driver.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Forest Garden Hanbury which I…

Bought a Forest Garden Hanbury which I was so pleased with, the quality was excellent. Purchased a double one however sadly it wasn't fit for purpose. No issue with Forest Garden they arranged pick up and I ordered another Hanbury. Penko and Ed delivered it this evening, super helpful and friendly. They kindly put the new one down the side of the house to save me lugging it. All round an excellent service from this company and I can highly recommend them. Will absolutely use them again.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, Roy was extreemly helpfully
A bit of an awkward cottage garden but manged it very well. Very polite
Sent him off with a lolly to cool him down

29 July 2026
Unprompted review

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