Forest Garden Reviews 

What can I say the fence panels were just what we wanted and now have been fitted and look fantastic
We would like to thank driver Roy T who arrived on time and put the panels exactly where we wanted
He was lovely and friendly and worked hard in very hot weather
Well done from Nigel and Jenny

Kevin delivered our shed yesterday only a few days after we purchased on line with Forest Garden.
Kevin was on time and carried each piece from his truck and stacked them neatly at the bottom of our garden.He was efficient.polite and friendly, deserving a four star rating,especially having to carry up and down steps.
Now we look forward to the assembly team.>>>>>>>>

Gary Edwards my delivery driver was professional, polite,and very helpful . The shed was checked and everything seems as it should .He put it in a safe place ,out of the way .so i could still get round the garden .i will definitely purchase from them again .communication was brilliant at all times .

Fantastic communication on this order and the tracking service was really helpful on the day. Driver very polite and co-operative would recomend

I ordered the Cadiz Arbour as a gift for our wedding anniversary, but unfortunately it arrived damaged. My initial response was to contact Forest Garden and request that they collect the damaged item and provide a full refund. However, as I had specifically chosen the Arbour as a gift for my wife, I decided that I would prefer a replacement instead.
I subsequently emailed Forest Garden requesting a replacement Cadiz Arbour and asked whether they would consider providing a small refund of £10.00, as the product had been reduced in price since I had placed my order. Although Forest Garden apologised for the inconvenience, they declined my request for the £10.00 refund and advised that they would contact me with a delivery date for the replacement.
In due course, a driver, Steve M, arrived to collect the damaged Cadiz Arbour. He was professional, friendly and a credit to the company. During our conversation, we discovered a shared interest in football legends. My late father had the pleasure of playing against greats such as Bobby Charlton, Duncan Edwards, Jackie Charlton and Jimmy Hill, and also played alongside John Charles during his time at Cardiff City FC, which made for a memorable and enjoyable discussion.
My disappointment lies not with the customer service representatives or the collection driver, both of whom were courteous and professional, but with Forest Garden's unwillingness to offer what I considered to be a very modest goodwill gesture of £10.00. Given that the original Cadiz Arbour arrived damaged and should never have passed quality control, I believe this would have been an appropriate acknowledgement of the inconvenience caused.

Reverend Kevin Gullick - Gloucestershire

Excellent service the driver jay wood was very polite and very help full wish all delivery drivers were the same thank you

Great service ,arrived on time and Steve m, the driver was very helpful and polite would recommend this company and driver.

After receiving delivery of my two log stores I built one of them but it was some time before I could get round to building the other. During that time I mislaid the instructions and later discovered that I couldn't find the hardware pack for the second log store. Forest Garden have been excellent in helping me with both of these problems. Sandra was instant in dealing with both situations, several weeks apart. I can't fault them for their wonderful service.

Went above and beyond to put the delivery round the back. A lovely man who had time to stop and talk . He was o here 7.30 which meant I could go to work without worrying about the delivery .
Thank you Steve M
Lovely to meet you

Excellent service, shed arrived ahead of schedule, delivery driver Kevin R first class.
Excellent service all round.
Thank you

Our driver Andy L was great dropping our new shed off, very polite caring and couldn’t be any more helpful, everyone should be more Andy L 😊

We ordered a Beckwood 10 x 6 ft summerhouse (and wooden base) as a replacement for our summerhouse that had lasted about 20 years and was now starting to collapse. The order was made through Shedstore, which was simple enough, and included a slight discount. We received confirmation of the order from Forest Garden and details about the delivery. We had selected a specific delivery date which was honoured and we were kept informed beforehand and on the day of delivery. The delivery guys, Simran and Mark, were very pleasant and they were more than happy to place the summerhouse components at the side of our house without any fuss. Mark placed the items in order of use for us, to make things a little simpler when it came to building it. The Beckwood is a budget summerhouse, so don't expect a higher-quality product like what you might find at an upmarket garden centre.
Assembly was reasonably straight forward, although the instructions for the windows didn't really make much sense. I found it easier to download the instructions off the Forest garden website (you'll have to hunt around the website for them) so I could enlarge some of the diagrams; the diagrams on the pamphlet were quite small. None of the individual parts and bags of fixings were labelled.
I'd already prepared a plastic interlocking grid base, filled with ballast and gravel, to put the wooden base onto as I was placing the summerhouse on soft ground. The grid was cheaper to buy on eBay rather than from the retailer we bought the summerhouse from.
The wooden base was straight forward to put together, and when done forms a base of two halves. The assembly instructions suggest not screwing the two halves together, but I did. I also screwed the two halves of the summerhouse floor together, as well as to the wooden base, just to reduce any movement. On top of that I also fixed some of the other components with extra screws, as the instructions suggest only two or three screws for each part.
The summerhouse is a little bit flimsy until the roof is fitted, but even then, there's no real strength to the front of the building where the windows are, so I doubt it'll take much weight.
The windows are made from acrylic, which actually seem fine. As mentioned earlier, the instructions didn't really make sense, and fitting the windows took the longest part of the build. You are supplied with some wood for the window sills and ledges, but because one of the window frames had been miscut, the wood for that ledge was too short. I ended up getting some wood from a DIY store and replacing all the window ledges with slightly thicker pieces of wood. I did cut the ledges so they were a really snug fit in order to stay in place on their own rather than nailing them in as per the instructions, as I found this to be a bit fiddly. I also cut some extra wood for the inside of the windows - there are sills for the bottom and trim for the sides, but there is no trim for the top of the window - so the extra bit of trim was essentially to stop the acrylic from flapping around in a breeze!
We've painted the exterior and interior, as well as varnished the floor, and we're really please with the final result. We put the thing up over a weekend, so It's a fairly simple DIY task if you're capable of using a tape measure, screwdriver, drill and spirit level, and be prepared to improvise a little.
Overall, I'd be happy to purchase from Forest Garden again. The Beckwood summerhouse is good value for money - with the base and delivery it was around £950, but it is basically a shed with extra windows, so don't expect a high-quality item, but for the price we can't really complain. We'll just see how it copes in the wet and windy weather that we get in autumn and winter.

Great service from Forest Garden. I had to delay the delivery of my order by a few weeks and this was easily arranged over the phone with Kyan(?) The items that arrived were as described online. Delivery was made on time and the delivery driver Kevin was very helpful. He carried the order to the back garden and was upbeat and friendly. All round excellent service, thank you.

We purchased an arbour via b&q. The transaction was fine, the delivery by Andy L was great. Putting it together could have been easier by adding identifiers a b c etc to the individual pieces.
This is a sturdy well made addition to our garden. Sadly several pieces were bowed. This is ok as most are pulled into place by the screws but the flip up seat is visibly bowed on one side at the front which is such a shame. We are keeping it and hoping that weighting it down will straighten it.

Garry T and Jim S delivered a garden bar shed. Excellent service. Everything there and labelled well. They talked me through all the parts as they delivered them and ticked them off a list to make sure all parts were there. I live in where properties are pedestrians only so they had to carry quite a way from the car parking area at the end of the road. Very friendly and professional. Thanks boys

Really not sure how this company has so many 5stars, the 15x10 shed I ordered was delivered within a great time frame, however, the wood is very flimsy & nothing like I expected for the price. After spending a whole weekend installing it we found the roof not fit for purpose, I had no choice but to spend another £300 to rectify & make it a lot more sturdy to what it was, obviously not at all impressed.
After full completion notice the wood was more flimsy than I had initially thought with several splits, I had to therefore use some of the off cuts of wood which I had purchased extra to rectify the roof to make the shed more secure.

Phil Haywood delivered my new garden shed over the weekend and the service was excellent. Phil was friendly, professional and incredibly helpful. He ran through the contents with me and was full of advice for the actual building of the item. Top marks for an excellent delivery. Thank you!!!!

Very nice polite young man
Delivered and stacked nicely
Jay Wood

Very good log store, great price and the delivery driver Graham W was incredibly helpful - he was very friendly and offloaded the log store exactly where I had asked. Thanks Graham - I wish everyone who delivered here was as consientious as you!

Great experience when taking a delivery of the new shed. Great experience from the date of purchase. I received frequent updates about the process and estimated delivery date with email confirming the time slot on the date it was arriving. Drivers Chris & Mark explained what every piece is for and how to get help bulding the product. In no time all of the pieces were stored nicely where I requested. Really positive experience. Highly recommended!