My hair stopped falling out after two bottles however I paid for another last week and just got my shipment…? It went from elegant classy nice bottles for the pill to the cheapest you could possibly f... See more
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Review summary
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What people talk about most
Based on these reviews
The communication is very good and they reply to questions immediately. Instructions are clearly written. The needles are not great. I have had a few break when drawing up the med ( and I am a d... See more
Company replied
First shipment arrived as promised. There was a problem with the second shipment but after chatting with customer service they both answered and took care of the problem right away. Would use this com... See more
Company replied
My medication came on time and the instructions were easy to follow. However I find it strange I can't log my doses on the app. In the habit section I have Water, Sleep, nutrition, and movement. Why d... See more
Company replied
Company details
About hers
Written by the company
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.
Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.
Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.hers
Written by the company
- Hers is a women’s wellness company giving women convenient and affordable access to their everyday health products.
- Hers wants to free women from traditional health issues and structures that hold us back from being our best selves. Hers has created a convenient and affordable way for women to challenge her most basic issues – sexual health, acne, aging, and hair loss. Shop hers for effective, prescription health products, take an online assessment, and get connected to a doctor who will prescribe your treatment. The products are promptly mailed to your door. Enjoy the freedom to access birth control, Addyi® for low libido, tretinoin cream for acne and anti-aging, and more from hers.
Hers Company Guarantees
From licensed medical practitioners available on your schedule, to highly affordable health & wellness product offerings, hers guarantees accessible solutions; you can’t have one without the other.
We offer direct, immediate access to physicians and treatment offerings with no minimizing of your concerns and an expedient delivery process.
All of our doctors are licensed and board certified.
Every prescription is reviewed by your doctor, who you can consult with on our HIPAA-compliant messaging platform 24/7.
All products are offered at 50-80% off retail cost.
We can ship all orders to a PO box.
If your order is lost, stolen or incorrect, we will do our best to replace it.
All submitted user photos and information is private and never shared for promotional purposes.
Contact info
Letterman Drive 1, 94129, San Francisco, United States
- 1 (800) 368-6400
- support@forhers.com
- forhers.com
3.4
Average
7K reviews
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The app is not user friendly to report…
The app is not user friendly to report daily movement/nutrition, etc - if u forget that day you can’t go back and log it. Also not easy at all to log treatment.
21 April 2026
Unprompted review
Reply from hers
Hi Mary,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
Working great
21 April 2026
Unprompted review
Reply from hers
Hi Pia,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I have messaged several times about me…
I have messaged several times about me not showing up on the app. I have the app, it recognizes me, but none of my data, prescriptions, how-to, notes, how to enter in progress, etc...does not show up.
14 April 2026
Unprompted review
Reply from hers
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
It’s been two months with no changes
It’s been two months with no changes. Although response chats are quick, I am disappointed in the lack of progress and feel it was a waste of money.
26 February 2026
Reply from hers
Hey Elenor,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
Reply from hers
Hi Marion,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
So far, so good!
The app is extremely easy to navigate. And very user-friendly. Every time I have reached out with questions I have gotten an answer pretty punctually and the injections have been going great most importantly! I’m down almost 14 pounds and feeling really good!
21 April 2026
Unprompted review
Reply from hers
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Discouraged but hoping for change
I have been on this program for 7 weeks and have really lost no weight. I was on this program 11 months ago and in 6 months I lost 40 lbs, so after I had been off for 3 months I decided to go back. I fluctuate between 170-173. I just received my second shipment and am moving up in my dosage so hopefully I will see progress very soon. I have noticed an uptake in hot flashes. I’m hoping things improve soon
21 April 2026
Unprompted review
Reply from hers
Hey,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I am in week 7 and I'm finally starting…
I am in week 7 and I'm finally starting to feel the effects. The scale is finally moving and some of the cravings are diminishing. I look forward to the weeks ahead
21 April 2026
Unprompted review
Reply from hers
Hey,
Thank you for taking the time to leave us a 4-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
Doing better.lost another pound
Doing better.lost another pound. Everyone has been real quick in responding to all questions and concerns
21 April 2026
Reply from hers
Hey Deresa,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
False Advertising
I clicked on an advertisement that showed $39/month and $149/month after that. I went through the process to see if I was eligible for a GLP1 medication. At no point during the intake process was there information of any additional pricing. I paid the $39 and later that day I received a notification that I was eligible and to log in to my account to checkout. At that point, after I paid the membership- I was then made aware that not only would I be paying the membership fee but also the prescription, which was anywhere from $149-199 per month. I immediately cancelled, and contacted customer support to request a refund and was told it was non refundable.
20 April 2026
Unprompted review
Reply from hers
Hi Amy,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
It’s okay
It’s okay, not particularly worth the value, if it was cheaper it would be, but the provider’s responses are mid at best. Not really there to make you feel like they care or check in on you. You just feel like a number. The weight loss has been working thus the four stars and I got what I paid for with the labs. But not that helpful of a recommendation nor even a dose to take for vitamin D deficiency, just told to go to my pcp.
20 April 2026
Unprompted review
Reply from hers
Hey,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
The company is always checking in to…
The company is always checking in to make sure the product arrived and how it's going with taking it. The product has been extremely helpful to keep my hormones and things I have going physically in check.
25 March 2026
Unprompted review
Reply from hers
Hi Dominique,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
My hair is still shedding and getting g…
My hair is still shedding and getting g thinner. I still hoping for the best
20 April 2026
Reply from hers
Hey Cheryl,
Thanks so much for taking the time to share your experience with us. We greatly appreciate your feedback, and are here to help you in any way we can.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
Reply from hers
Hey Luz,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
Everything is going smoothly
Everything is going smoothly. The injections are easy and painless. My weight is steadily declining. My appetite is in check and I am making healthier food choices.
20 April 2026
Unprompted review
Reply from hers
Hey Penny,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I appreciate it the check ins and the…
I appreciate it the check ins and the quick responses from the doctor.
The medication is working with increase in dosage. i have also increased my work out along with watching calorie intake. I am losing weight. Im not at my goal weight just yet but im heading in right direction
20 April 2026
Unprompted review
Reply from hers
Hey Ann,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Good experience over all
I have not had any issues with my treatment. When I have had questions, the message platform is easy to use and the response time is great.
19 April 2026
Unprompted review
Reply from hers
Hey Michele,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
You're never alone
I had side affects in the beginning and I was able to get help right away. Two physicians responded and there solutions worked
18 March 2026
Reply from hers
Hey Sharon,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
The whole experience was quick
The whole experience was quick, easy, and very affordable. The team was very responsive and no issues.
19 April 2026
Unprompted review
Reply from hers
Hey Tina,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I've had quick responses to any…
I've had quick responses to any questions. Easy to get started on my minoxidil program
19 April 2026
Unprompted review
Reply from hers
Hi Jamie,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
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