My hair stopped falling out after two bottles however I paid for another last week and just got my shipment…? It went from elegant classy nice bottles for the pill to the cheapest you could possibly f... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The communication is very good and they reply to questions immediately. Instructions are clearly written. The needles are not great. I have had a few break when drawing up the med ( and I am a d... See more
Company replied
First shipment arrived as promised. There was a problem with the second shipment but after chatting with customer service they both answered and took care of the problem right away. Would use this com... See more
Company replied
My medication came on time and the instructions were easy to follow. However I find it strange I can't log my doses on the app. In the habit section I have Water, Sleep, nutrition, and movement. Why d... See more
Company replied
Company details
About hers
Written by the company
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.
Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.
Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.hers
Written by the company
- Hers is a women’s wellness company giving women convenient and affordable access to their everyday health products.
- Hers wants to free women from traditional health issues and structures that hold us back from being our best selves. Hers has created a convenient and affordable way for women to challenge her most basic issues – sexual health, acne, aging, and hair loss. Shop hers for effective, prescription health products, take an online assessment, and get connected to a doctor who will prescribe your treatment. The products are promptly mailed to your door. Enjoy the freedom to access birth control, Addyi® for low libido, tretinoin cream for acne and anti-aging, and more from hers.
Hers Company Guarantees
From licensed medical practitioners available on your schedule, to highly affordable health & wellness product offerings, hers guarantees accessible solutions; you can’t have one without the other.
We offer direct, immediate access to physicians and treatment offerings with no minimizing of your concerns and an expedient delivery process.
All of our doctors are licensed and board certified.
Every prescription is reviewed by your doctor, who you can consult with on our HIPAA-compliant messaging platform 24/7.
All products are offered at 50-80% off retail cost.
We can ship all orders to a PO box.
If your order is lost, stolen or incorrect, we will do our best to replace it.
All submitted user photos and information is private and never shared for promotional purposes.
Contact info
Letterman Drive 1, 94129, San Francisco, United States
- 1 (800) 368-6400
- support@forhers.com
- forhers.com
3.4
Average
7K reviews
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Reply from hers
Hi Cindy,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I am not really losing much weight
I am not really losing much weight. It goes up and down. No significant results to speak of.
13 April 2026
Reply from hers
Hey Zakiya,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
Caring attitude
For me I think it was just the ease of being able to communicate with people and getting responses very quickly. And having the doctors really listen to what was going on and then being able to evaluate me to.
9 January 2026
Reply from hers
Hi Terri,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Poor Consumer Help
Hi. I found their phone number on google, after trying to email them for several days. Unfortunately for me, the tiktok platform said it was for one month of meds and not a fee for evaluation. Hers would not refund my money. They pretty much said they evaluated me and that's that, even though I cancelled within minutes of finding out it was not for product. My fault but it's still bad customer service.
10 April 2026
Unprompted review
Reply from hers
Hi,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
Strides are being made
Now I am seeing some progress which has been very encouraging
13 April 2026
Unprompted review
Reply from hers
Hey Marinetty,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I’m very happy
I’m very happy with my level of communication, the success of my program, the ease of the app. Everything’s great.
13 April 2026
Unprompted review
Reply from hers
Hi Karla,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
It’s a bit frustrating to find info on…
It’s a bit frustrating to find info on what to do if you were on a higher dose and the options you have.
13 April 2026
Unprompted review
Reply from hers
Hi Leslie,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
It was easy to enroll and get approved
It was easy to enroll and get approved. I don't like how there is no monthly payment option. It is all the money upfront. You are pretty much on your own after. There is a way to ask questions and get them answered by a doctor.
13 April 2026
Unprompted review
Reply from hers
Hi,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
I finally had a good week with my…
I finally had a good week with my weight loss and it made me happy. I like that Hers checks in with me.
12 April 2026
Reply from hers
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Hers has sent me numerous emails me…
Hers has sent me numerous emails me asking how I'm doing. I have not been able to answer, because the link just spins.
6 April 2026
Unprompted review
Reply from hers
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
I'm just now after 3 months starting to…
I'm just now after 3 months starting to see weight loss
12 April 2026
Unprompted review
Reply from hers
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
My experience has been seamless since…
My experience has been seamless since day, one. Filling out the questionnaire, to getting prescribed a treatment plan and every step in between.
5 February 2026
Unprompted review
Reply from hers
Hi Kelly,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
My experience has been good so far.
My experience has been good so far.
12 April 2026
Unprompted review
Reply from hers
Hey,
Thank you for taking the time to leave us a 4-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
Slow and steady weight loss
Slow and steady weight loss. Timely answers whenever I have had any questions or concerns.
12 April 2026
Unprompted review
Reply from hers
Hi Lisa,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
GLP1 injection for 8…
I've been on the GLP1 injection for 8 weeks and have lost very little weight.
12 April 2026
Reply from hers
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
Very disappointing experience.
Very disappointing experience.
There was a serious lack of transparency — key detail like dosage was not visible in the patient portal before the order was processed, making it impossible to make an informed decision. Response time was also misleading — it said 4 hours but took about 12.
I have requested a resolution, including a refund and clarification on their policies. If this is not addressed appropriately, I will escalate the matter further.
8 April 2026
Unprompted review
Reply from hers
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
No Refund Even with Medication Reaction
No Refund Even with Medication Reaction
I had a reaction to the hair pill and ask to replace it with the topical since I had only taken 3 pills and they would not refund me and switch to the topical. Very disappointing.
7 April 2026
Unprompted review
Reply from hers
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
So far so good
So far so good. I’m not having excessive shedding anymore. I can’t tell if there is much new growth yet, but it has only been a few weeks, so I will probably be able to tell in the next month.
12 April 2026
Unprompted review
Reply from hers
Hey Kathleen,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Reply from hers
Hey Debra,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Reply from hers
Hi Colleen,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
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