ForHousing Reviews 

75
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

we have reported burned light in the bathroom when our lovely neighbours from upstairs flooded us. we also reported water damage in the kitchen all along the ceiling and wall; nothing has been done... See more

Company replied

Rated 1 out of 5 stars

24 hours after reporting total darkness, as all of the communal area lights are out not even the green emergency light on. This isn't classed as an emergency even after someone falling in the stir we... See more

Company replied

Rated 1 out of 5 stars

When someone asks for help (Ellesmere port) how is it that in that process your willing to dish out permanent written warnings to that same person? No transparency, no accountability just a kangaroo c... See more

Company replied

Rated 1 out of 5 stars

Left with a water leak for over a week, they sent out 8 different work men to which they all kept passing the job on to each other. Plumber said it was the gas engineer job then the gas engineer said... See more

Company replied

Company details

  1. Housing association

Written by the company

We’re a progressive landlord that owns and manage more than 24,000 homes and delivers housing management services for other landlords. We invest in homes and spaces to fuel people’s potential and improve lives. What starts as a house on a street becomes a home full of new possibilities. A place for people to build new lives and become part of a community. Lives don’t improve by chance. They improve by change. That’s why everything we do is for the good of tenants. And why we work together, collaboratively, with care to have a lasting impact on communities.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

75 reviews

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No recent history of asking for reviews

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Replied to 87% of negative reviews

Typically replies within 48 hours

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1.4

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(75)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Most incompetent Housing Association ever

This is the most incompetent bunch of cowboys I've ever had the gross misfortune to have to deal with!!!!
From damp that they couldn't find the cause of because they didn't look properly its not a broken waste pipe honesty its your dogs breathing in the kitchen (yes their answer was that), a roof with no insulation, kitchen falling apart then bodged up with different coloured doors that then wasn't properly fitted to a brand new boiler fitted in a child's bedroom with a gas leak!!!! Best of it is even tho the emergency gas people diagnosed the problem and condemned the gas system the " Forhousing/ Liberty manager" blamed our new cooker
Then to top it all off they even try to charge you rent after you buy the house to get away from them
You honestly couldn't write the rubbish this lot come out with no one would believe the issues we've had with them, the above just being tip of the iceberg and they like to tell untruths like they called at certain times oh must have forgotten about the cctv we have that never saw them!!
However I did come across one person in the whole mess that is Forhousing that went above and beyond to get stuff done Anne Tonkinson should run the place she is probably the only genuine staff member there

17 January 2023
Unprompted review
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Reply from ForHousing

Hi there Carl, Thank you for your feedback. We always want to hear from you and we’re committed to continually improving our services – this will help us do just that. We’re sorry to hear about these issues. Quality homes and places for everyone are what we are about at ForHousing and we’re sorry to hear about your experience.

Listening to feedback and working with tenants is also very important to us, if you would like to discuss this further please get in touch with us directly by calling our Service Centre on 0300 123 5522 or visiting our website and completing one of our Feedback forms.

Thank you, Danielle – Customer Service Advisor

Rated 5 out of 5 stars

lied to at first then sorted out..

Was lied to at first as no one had come out and emergencies hadn't been taken note of then got Marie (One of the advisors) on the phone and she helped out perfectly speaking to my mum and made the experience better getting down the issues and having some done within the same day

22 December 2022
Unprompted review
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Reply from ForHousing

Good afternoon Rochelle, thank you for your feedback and I’m so glad to hear my colleague was able to assist your mother. If there is anything else we can help with please do not hesitate to get back in touch with us.

Did you know that the fastest way to contact us is using live chat on the ForHousing website? Speak to a friendly member of staff within seconds on www.forhousing.co.uk. Thank you, ForHousing

Rated 1 out of 5 stars

I have been lied to and told and…

I have been lied to and told and engineer would be out today after having no heating for 3 days and no one turned up.

Absolutely disgusting

9 December 2022
Unprompted review
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Reply from ForHousing

Hi there Claire, I’m so sorry to hear about this, however we do appreciate your feedback. We always want to hear from you, and we’re committed to continually improving our services – this will help us do just that. We’re sorry to hear about your missed appointment and we would like to look into this for you. Please could you get in touch with us directly by calling our Service Centre on 0300 123 5522.

Did you know that the fastest way to contact us is using live chat on the ForHousing website? Speak to a friendly member of staff within seconds on www.forhousing.co.uk.
Thank you, ForHousing

Rated 1 out of 5 stars

Terrible

Well, what can I say, nothing good about the repairs unfortunately. Looking at the reviews on here it’s plain to see that some people in ForHousing are a total selfish disgrace. They probably go back to well repaired/intact homes so why should they care about their tenants homes/safety. You can’t argue with them because they couldn’t care less about your well being, and they just “red flag” your name and email so you you don’t get urgent repairs done and they block your tenancy number from their site so you can’t ask for a repair or a move. I am mentally and physically disabled so I’m even more at risk of their abusive behaviour. I have tried to get urgent repair work done but one person in particular is is delaying that from happening. She is an absolute disgrace to the community and the company, a child from another housing company has just died because of repair neglect and ForHousing are going to follow suit because of her. She would rather save money than lives! This is absolutely terrible. Do not have ForHousing as your landlord! They don’t care about their tenants or their properties, but if you make a late rent payment God help you, they will send you a repossession notice and would rather see you suffer anxiety and depression.

21 November 2022
Unprompted review
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Reply from ForHousing

Good afternoon, thank you for your feedback. We always want to hear from you, and we’re committed to continually improving our services – this will help us do just that.

I’m so sorry to hear that you feel this way, we would like to look into these issues further for you. Could you please get in touch with us if you haven’t done so already.

Quality homes and places for everyone are what we are about at ForHousing. Listening to feedback and working with tenants is also very important to us, so please talk to us and we can work this out together. Regards ForHousing

Rated 1 out of 5 stars

Awful and it's pointless saying anything as they do nothing

Awful. Just look at the reviews . Says it all. For me they had me in a house next to drunks who were making my life a misery . Granted they got a court injunction against them but it continued and for four years I begged them to move me as it was making me ill being threatened and my children being threatened by these neighbours . After four years of sheer misery and hearing them fight and bang on walls they finally agreed to move me and the children ... And now we live in a rat infested property with drug addicts all around us . Honestly . Disgusting place . Trying desperately to get out of this hell hole and move back to Scotland for family support as can't cope here and feeling very depressed . It's making me so ill. Definitely not a place you would want to raise kids . I open the door and look outside first to make sure no one is about before going out. Gone from one hell hole to another . For Housing don't care about the wellbeing of their tenants overall but miss one rent payment and my word they will soon be on your case . They are all about making money and couldn't care less how their tenants are having to live in these absolute dumps that they are charging for . Awful . If you are lucky enough to get housing through somewhere else my advice would be to do that, avoid these at all costs.

5 September 2022
Unprompted review
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Reply from ForHousing

Good afternoon Allana, I’m so sorry to hear about this. Please can you get in touch with us as soon as possible and we can get this looked into for you.

Did you know that the fastest way to contact us is using our Chatbot facility Zippy on the ForHousing website? Speak to a friendly member of staff within seconds at www.forhousing.co.uk. You can also email us at hello@forhousing.co.uk , or if your enquiry is urgent please call our Service Centre on 0300 123 5522.

Thank you, Danielle – Customer Service Advisor

Rated 1 out of 5 stars

Beyond bad

Beyond bad . I would fill the page with profanities.

12 July 2022
Unprompted review
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Reply from ForHousing

Good afternoon, We always want to hear from you and we’re committed to continually improving our services – this will help us do just that. Quality homes and places for everyone, are what we are about at ForHousing.

Listening to feedback and working with tenants is also very important to us, we would love to be given the opportunity to put things right for you. Please contact us via email at hello@forhousing.co.uk, use our Chatbot facility Zippy who you can find on our website www.forhousing.co.uk or call our Service Centre on 0300 123 5522 so we can begin to resolve any issues for you.

Regards ForHousing

Rated 1 out of 5 stars

For Housing staff ethus - "Tolerate racism as you have a roof over your head "

I spoke with a male advisor about my current situation about a month ago (expressing my desire to leave my current home after experiencing racial hatred for over 4 years and no longer wanting to live in a racist neighborhood). He seemed to see fit to say, "Well, you have a roof over your head." as if to imply that i should continue to endure the aftermath, the inconvenience, and upheaval of racism because I have a roof over my head. He went on to ask if he had provided good advice. If anyone/any family of colour takes on residency in one of their properties, I pray for you because Forhousing, together with Salix Homes, St Vincents, and Bolton at Home, is rotten to the core with racists.

10 July 2022
Unprompted review
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Reply from ForHousing

Good afternoon, I am deeply sorry to hear of your experience with one of our advisors. Please be assured that this in no way reflects the values of ForHousing, we take all incidents of hate crime and harassment very seriously. We would like to investigate the service you received further. Please can you contact us directly either by emailing us at hello@forhousing.co.uk, using our Chatbot facility Zippy who you can find by visiting our website, www.forhousing.co.uk or by calling our Service Centre on 0300 123 5522.

Again please except my sincere apologies for the Service you received, we would also like to thank you for letting us know about this incident and giving us the opportunity to put things right.

Regards ForHousing

Rated 1 out of 5 stars

Management team and Executive Team are…

Management team and Executive Team are useless. Worst housing provider in GM

2 February 2022
Unprompted review
ForHousing logo

Reply from ForHousing

Hi there,

I’m so sorry to hear you feel this way, if possible could you please get in touch with us directly so we can look into this further for you.

Quality homes and places, for everyone, are what we are about at ForHousing. Listening to feedback and working with tenants is also very important to us, so please talk to us and we can work this out together.

Danielle, Customer Service Advisor

Rated 1 out of 5 stars

You never get a reply from the staff

2 February 2022
Unprompted review
ForHousing logo

Reply from ForHousing

Hi there,

Thank you for your feedback. We always want to hear from you, and we’re committed to continually improving our services – this will help us do just that.

I’m sorry to hear that you feel this way. We would like to look into this for you. Could you please get in touch with us directly to discuss this further.

You can get in touch a number of ways;- via our Chatbot facility Zippy, who you can find by visiting our website, www.forhousing.co.uk . You can send us a message via Facebook, you can email hello@forhousing.co.uk or you can call us on 0300 123 5522.

Hope to hear from you soon,

Danielle, Customer Service Advisor

Rated 1 out of 5 stars

They are a waste of time I’m under…

They are a waste of time I’m under domestic violence and I’m a tenant of Theirs in a home
That’s unsafe for me and my disbaled child and they won’t help us get into a new property and safe as we are unsafe this house as my ex boyfriend turned up to my
House kicking off and walked into my
Home and strangled me and for housing and the homeless team are just fobbing me off and not helping me !
Absolutely discussing!!!!!!

9 November 2021
Unprompted review
Rated 1 out of 5 stars

You ring up an 0300 number where it…

You ring up an 0300 number where it keeps you on the line waiting and then cuts you off so you have several attempts of trying to get through before you realise something is wrong! Basically they can just take your money when your sky high bill comes through. Instead you attempt to go online and use a web chat only to find it says check your internet connection, well love there's nothing wrong with my internet connection, and it says we are having technical difficulties please call us up as an alternative. Now I'm going in circles wasting money, wasting time and not succeeding this is a scam so they are able to avoid paying contractors to come out and do work. Iv seen reviews and rating there crap. They don't have socials and I can't say much about the website either, joke to say the least! People are struggling to live in the house that's in disrepair whilst physically and mentally ill, yet you think it's acceptable to have this continue for several years now!

2 August 2021
Unprompted review
ForHousing logo

Reply from ForHousing

Hi. We’re sorry that you were having difficulty contacting us. Our systems were temporarily offline however these are up and running and you can contact us in the usual ways at hello@forhousing.co.uk or 0300 123 55 22, and we'll reply as soon as possible. Thank you, ForHousing

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