A month and a half goes by since their last reply and formula swiss as yet to refund me from a purchase i've made more than 4 months ago and that they were never able to deliver it! This company... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company delivers superb quality CBD products at an affordable price. I have had toll-problems with other companies delivering to Norway before, but Formula Swiss delivers on time, legally and quickly... See more
Company replied
Formula Swiss is the best natural product I have ever used. From the skin care to the drops; even my cats absolutely love it. My favourite is Cannabidiol in strawberry I sleep so well after it (usuall... See more
Company replied
The purity, taste and effects are unmatched! Tried several products over the past 4 years and nothing comes close to their quality! If only we could get 30-50 ml bottles would be amazing so they last... See more
Company replied
Company details
About Formula Swiss
Written by the company
We are a family-owned company located in the center of Switzerland.
Since 2013, we have produced organic health, cosmetics, and nutritional products of the highest quality with documented results to customers in more than 58 countries.
We produce, research, and develop hemp plants with a high yield of CBD and a full spectrum of natural cannabinoids indoor, outdoor, and greenhouses in Switzerland following organic principles, Good Manufacturing Practices (GMP), and ISO 22716-2007.
Our local shops:
https://formulaswiss.com - https://dk.formulaswiss.com - https://es.formulaswiss.com - https://de.formulaswiss.com - https://fr.formulaswiss.com - https://nl.formulaswiss.com - https://no.formulaswiss.com - https://at.formulaswiss.com - https://ch.formulaswiss.com -
https://se.formulaswiss.com - https://uk.formulaswiss.com - https://pt.formulaswiss.com - https://it.formulaswiss.com - https://cz.formulaswiss.com - https://pl.formulaswiss.com - https://ro.formulaswiss.com - https://fi.formulaswiss.com - https://bg.formulaswiss.com
Contact info
Chamerstrasse 176, 6300, Zug, Switzerland
- 041 539 11 22
- support@formulaswiss.com
- formulaswiss.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Formula Swiss
Hi Shadi, thank you very much for taking the time to write us a wonderful review. Lovely to hear our product helps your mother!
I treasure the product
I treasure the product, but I wonder if you’ll consider a challenge?: if a customer presents a change to the product that you’re employing- could the saved costs reduce the price of the products and not your pocket?🤔
1 December 2022
Unprompted review
Reply from Formula Swiss
Hi Stig, thank you very much for your review, great to hear you love our products ! I'm not sure what you mean with your remark, but please feel free to contact our support team to elaborate or should you have any further questions.
Reply from Formula Swiss
Hi Samuel, thank you so much for the wonderful review!
Very good, fast delivery
Good products, very fast delivery. Even an extra gift (very good product) free of charge on my first order. Very satisfied customer here!
4 November 2022
Unprompted review
Reply from Formula Swiss
Thank you very much for your wonderful feedback! Great to hear you like our products.
My first shipment was 5 star
My first shipment was 5 star, but my second shipment had a small crack or hole in it so i could not use the pump. Had to use the pump from the first bottle. But the cbd oil was everything i expected and i was very pleased with it.
11 November 2022
Unprompted review
Reply from Formula Swiss
Hi Kim, thank you for your feedback and our apologies for this defect! We are delighted to read our CBD oil is helping you.
Best in class
Good Evolution of the webshop. Still some improvement is possible to make the whole experience more efficient. Products are really amazing! Best in class
24 October 2022
Reply from Formula Swiss
Hi Jochen, thank you very much for your feedback ! Don't hesitate to contact us via support@formulaswiss.com regarding the improvements we could make, we find our customers' opinions always interesting.
Good product, quick delivery
Delivery to Norway took 4 days over the weekend. Product arrived intact and does seem to work. Great that we don't have to deal with customs. A bit pricey, but will order again.
2 November 2022
Unprompted review
Reply from Formula Swiss
Hi Marit, thank you very much for your 5-star review !
Formula Swiss is fantastic company
I'm really happy with the product and the delivery.
3-4 days to the middle of Norway.
Thank you
20 October 2022
Unprompted review
Reply from Formula Swiss
Thank you very much for your 5-star review ! Great to hear you like our products.
Excellent all the way
Excellent all the way!
Took 3 days post from Denmark to Norway 👍 Have used Formula Swiss 4 times and every time excellent service and supply!
5 star🙏
6 October 2022
Unprompted review
Reply from Formula Swiss
Thank you very much for your wonderful review Peter !
It took almost a week from my order
It took almost a week from my order, till it was delivered. When i opened the box, i saw the rubber pump got a tiny hole in it. So i had to drink it from the glas.
2 November 2022
Unprompted review
Reply from Formula Swiss
Hello Lars, thank you for taking the time to write us a review. Could you please contact our support team via support@formulaswiss.com ? When our customers receive a damaged item, we replace it right away of course. Our customer support will help you further as soon as possible. Thank you in advance and our sincere apologies for the inconvenience you experienced.
Excellent
I am so happy that you now can send your products to Norway from Denmark! This was the second time I ordered from you. All went well both times, but this time I received my purchase within 48 hours, which I absolutely didn't expect. The products are great and help a lot with my health issues. I couldn't be more satisfied!
12 October 2022
Unprompted review
Reply from Formula Swiss
Thank you very much for your 5-star review Anna!
Amazing products!
Formula Swiss has amazing products and really good customer service.
27 September 2022
Unprompted review
Reply from Formula Swiss
Hi Mona, thank you so much for your wonderful review! Great to hear you like our products and our service.
Second time i orderd products from you…
Second time i orderd products from you and im very happy with everything!I have Fibromylagia and this really helps me with the pain.Fast shipping.
12 October 2022
Unprompted review
Reply from Formula Swiss
Hi Natalia, thank you very much for your wonderful review, great to hear our product is helping you !
I was sceptical
I was sceptical, as I so many advises and products did not release me from from strong pain in years. Trying CBD 5% gave me a small hope, Custom care advised me to try a higer %. Now I have cut down to 1/3 use of strong painkillers and can sleep at night. I still have pain everyday, but feel I can handle better. Even my doctor was surprised !
5 October 2022
Unprompted review
Reply from Formula Swiss
Hi Turid, thank you very much for taking the time to write us such a wonderful review. Great to hear our CBD is helping you!
Very quick delivery,
4 October 2022
Unprompted review
Reply from Formula Swiss
Thank you for your 5-star review!
The products are great
The products are great, my girl is finally painfree and can have a normal life.
Quick delivery and fast response on my requests or questions.
1 September 2022
Unprompted review
Reply from Formula Swiss
Hi Kristin, thank you very much for the wonderful feedback, it's always great to hear our products make a difference !
Reply from Formula Swiss
Hi Lukas, thank you very much for your feedback !
Reply from Formula Swiss
Thank you very much !
I have not received my pre-paid order…
I have not received my pre-paid order for over two weeks and cannot get anyone to respond to me thru all the customer service contacts I have used.
Not happy with the lack of customer service. Will be taking back my payment very soon.
16 August 2022
Unprompted review
Reply from Formula Swiss
Hello Sheila, thank you for taking the time to write us a review. We are very sorry to read this and checked immediately what might have gone wrong. We have not received any earlier messages from you than the ones you send us yesterday. Otherwise our customer support would have helped you further right away. Our customer service has contacted you with a solution to your problem which we hope will satisfy you. Our sincere apologies for any inconvenience caused.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.