Fortador Steamers USA Reviews 138

We recently purchased the Fortador Sensory and had a great experience from start to finish.
The buying process was smooth and professional. Communication was clear, questions were answered quickly, and the team provided all the information we needed to make a confident decision. Shipping was handled efficiently, and everything arrived as expected.
What the company does well is support and guidance. They understand their product and how it fits into real commercial operations, not just basic use. That made a big difference for us as a growing company.
Overall, very satisfied with both the service and the product. Would definitely recommend.Smooth Buying Process & Professional Service

Excellent communication and exceptional customer service are hallmarks of this company. Their products are of exceptional quality.

Very transparent and clear communication
Amazing product
Fast delivery

Our experience with the Fortador PRO Max has been nothing short of awesome! The website was super easy to navigate, and we found all the info we needed right there. After placing our order, we got a call the next day to confirm everything and see if we needed any extra gear. The machine arrived on time, and we were stoked to find some cool extras like a hat and sweatband in the box.

The Fortador PRO Max is a beast—its high performance blew us away, and the extraction feature is seriously cool. It’s perfect for taking our business to the next level. We’re already looking forward to getting more gear from Fortador. Honestly, we wouldn’t order from anyone else.

Huge thanks to Fortador for making everything so smooth and easy!

I’ve been a loyal customer of Fortador Steamers USA for over three years, investing more than $17k in their equipment for my detailing business. While I've generally been satisfied with their products, my recent experiences have been beyond frustrating.

Two years ago, I had a similar issue with the hose on my steamer. Rather than spend $1000 on a replacement, I partially fixed it myself and continued using it, albeit in a janky condition. Recently, I decided to purchase a brand-new hose and steam gun, expecting better performance. Unfortunately, on the very first use, the new hose blew up in my hand, with steam leaking out from the buttons and wand head—even with the steam pressure set as low as possible.

Despite my experience and careful use, my Fortador rep refused to replace the faulty hose and blamed me for the issue. After years of loyalty and significant investment, I expected better support and a resolution, especially for a clear product defect. This situation has left me extremely disappointed and questioning whether I should continue using Fortador products in the future. As a valued customer, I deserve better treatment and a company that stands behind its products.

Editing my initial review because the team at Fortador has been great from day one. Lev responds to every concern I have ASAP, and always gives me multiple solutions. From buying, to shipping/receiving my machine, the whole process has been amazing. I am very glad I chose to buy from this company, and look forward to future business with them as well.
To the entire Fortador team, thank you!

Unpleasant

5 star. Love this place and its people.

As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.

Tech support is Fast & Direct to help you with any issues you may come across. Got our unit back up and FAST!!!

As a customer of Fortador Steamers, I am extremely impressed and grateful for the exceptional service and support I've received. From my initial inquiry to the post-purchase support, every interaction with the Fortador team has been a testament to their commitment to customer satisfaction.

What truly sets Fortador apart, however, is their customer service. Their team is not only responsive and courteous but also genuinely invested in ensuring that their customers have the best experience possible. Whether I had questions before buying or needed assistance with the product after purchase, their staff was always there to provide knowledgeable and prompt support.

I would like to extend a heartfelt thank you to the Fortador team for their unparalleled service and support. It's rare to find a company that not only delivers exceptional products but also backs them up with such dedicated customer care. I highly recommend Fortador Steamers to anyone in need of top-quality steam cleaning solutions, and I look forward to continuing my relationship with this outstanding company.

When I made the decision to purchase a Fortador product Lev was very helpful in explaining the product and best use. I now have four of the Fortador Steamers, they're perfect for my business model.

Keep making products that cuts cleaning time in half!! Love, the mini!!

From initially placing the order, to tracking the order and the delivery of the order,....it was flawless.

amazing service fast shipping and help with my steamer

Not setting realistic expectations as to what is coming with equipment or what you would need to separately! It happened twice! I ordered anyway. I lost business thinking that I could do a job but I didn't know what was needed to do the job. I told this company what I needed to use it for with no real assistance!

I purchased steamer and i have had nothing but problems sometimes it works sometimes it doesn't nothing but a headache big mistake purchasing it

First Lev is very professional and answered all my questions within minutes of asking. He was very patient and took the time to explain every concern more than once

Our overall experience has been wonderful. The website was easy to navigate and offered all of the information we needed in one place. Once our order was made, we received a call (next day) to confirm the order and make sure we did not need additional equipment. Our order was received timely, and it even had some other goodies that we were not expecting (hat, sweat band, etc.) In our opinion the customer service has been top notch. We are looking forward to buying more equipment to expand our business. We would not order from anyone else.
Thank you Fortador for making the process so easy.