Morgan and Morgan lawyer is handling my 81yr old mother's fall case. After the deposition the lawyer Brittany P. told my parents on speaker that all you had to do was say "you tripped on the fu**ing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
they don't even remember me - if you call m&m - outside of kentucky - tennessee or florida - you will be referred to a local law firm in your are - m&m can only operate in those 3 states - if i had... See more
Company replied
Whatever you meant my wife. Call it better case referring to a hepatitis C that she contracted.. from one of her medical treatment at a medical facility.. we reached out to Morgan /Morgan office nev... See more
Company replied
Company details
Written by the company
Morgan & Morgan has recovered over $5 billion for our clients in 30 years. More than 500 lawyers in 50 cities. Get your free consultation today.
Contact info
20 N Orange Ave Suite 1600, 32801, Orlando, United States
- (407) 420-1414
- cx@forthepeople.com
- forthepeople.com
1.5
Bad
144 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible impression of Morgan & Morgan
I had a terrible impression of Morgan & Morgan after trying to initiate a Medical Malpractice complaint. They were completely irresponsive and amateurist when they finally responded. The person who called was arrogant. I can't imagine how they ever got to be the largest injury lawfirm in the country.
12 April 2026
Unprompted review
Reply from Morgan & Morgan
Hi Ray, We're sorry to hear about the challenges you faced during your consultation with our firm. We value your feedback and will address this internally to ensure better service in the future. Please feel free to reach out if you have any further concerns. -Client Experience
Morgan and Morgan Are Truly for the people
My case manager Nicole Evans and Attorney Matthew Chamberlain at Morgan & Morgan are excellent at what they do. My case manager Nicole went above and beyond to make sure that all of my needs were met. I appreciate my Lawyer and the whole team at Morgan and Morgan. They truly are for the people
8 April 2026
Unprompted review
Reply from Morgan & Morgan
Jam, thank you for your feedback! It is great to hear when our clients are happy with how their case was handled by our team. Thank you for choosing Morgan & Morgan and we wish you good health. Client Experience Team
Ray Joseph - satisfied so far
My name is Ray Joseph. I am in South Florida. My case manager is Julissa Carbajal. My case is about a car that crossed multiple lanes then hit me back in November 2025.
Although my case is still in the “Build” stage, I am submitting a review of the progress so far, because frankly, it was very depressing and discouraging for me to read so many negative reviews.
Many people mentioned a lack of communication, but in my case, although I have initiated it the majority of the time, I have to be honest and say that the responses I got each time I reached out were practically immediate.
This is my first time being in a vehicle accident and having to reach out to an attorney for assistance, so I have no idea how long the process should take. I have completed my Physical Therapy, MRI, TeleHealth appointments, etc., that were scheduled for me by M&M, and I have been informed that my case is being put together to be presented for the best possible settlement.
I have given them 5 stars because, so far, I have no reason to complain about anything about my case. I am looking forward to receiving my settlement because it would be a great help with taking care of financial obligations, and I am confident that I will submit another 5 stars after my case has been completed and my settlement will be satisfactory to me. 🤞🏼
14 November 2025
Unprompted review
Reply from Morgan & Morgan
Hello Ray and thank you for your feedback! It is great to hear when our clients are happy with how their case was handled by our team. Thank you for choosing Morgan & Morgan and we wish you good health. Client Experience Team
Response = Damage Control Using Vague Empathy
Your response is as boilerplate as your intake process. I provided a detailed brief on a municipal retaliation case involving SC Code § 8-17-120, yet your representative ignored the legal merits entirely to ask only about my hourly wage. An 'internal review' doesn't help the 'little guy' you claim to represent if your firm only opens the door for high-earners. Justice shouldn't have a salary floor.
21 March 2026
Unprompted review
Reply from Morgan & Morgan
Hello, Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve.
We understand how frustrating this situation must have been for you, and we appreciate you taking the time to bring it to our attention. If there is anything further you’d like to share, please don’t hesitate to reach out directly.
They agreed to take my case after a few…
They agreed to take my case after a few months, many medical bills and want we believe was internal bleeding and conformed whiplash they dropped our case stating it was because it didn’t brake my back or neck and no surgery was needed, as the responsible company covered up there gross negligence making it appear that it was a fluke accident A part of me thinks the attorney on my case took a payoff from the company.
15 January 2026
Unprompted review
Reply from Morgan & Morgan
Hi Cheyenne, Thank you for taking the time to share your experience. We are truly sorry to hear that you felt frustrated during the course of your representation, and we understand how difficult that can be. Our decisions are based on several case‑related factors, including the specific details of the claim, applicable liability, and the state laws that govern the type of case involved. These factors guide our assessment of whether we are able to move forward effectively and in the client’s best interest. While we understand this may not be the outcome you hoped for, our goal is always to be transparent and maintain clear communication throughout the process. The firm's decision does not reflect the merit or validity of your claim, and we want to assure you of that.
We sincerely wish you the best moving forward. -Client Experience Team
My experience with him was horrible
My experience with him was horrible. They promised they’d called they didn’t. I left a message left a message after message finally got through after I signed a contract with them and they said they really couldn’t do anything so why did we go through that? It’s been three weeks.
24 February 2026
Unprompted review
Reply from Morgan & Morgan
Barbara, thank you for sharing your experience. We’re sorry to hear you felt frustrated during the process. After reviewing the information, our team determined we’re unable to move forward with your case, but we understand how disappointing that can be. We appreciate you bringing your concerns to our attention and wish you the best moving forward. Client Experience Department - cexperience@forthepeople.com
Tell me i was assaulted in the hospital…
Tell me i was assaulted in the hospital and you don't care to help because you're afraid of a hospital that allows me to be hit in face by someone on video that doesn't call the police or doesn't anyone care Broward county Florida
15 October 2025
Unprompted review
Reply from Morgan & Morgan
Hi Jennifer. Thank you for sharing your concerns. We’re very sorry to hear about what you experienced. While our firm is not able to take on every type of case, we understand how upsetting this situation must be. We appreciate you bringing this to our attention and wish you the best moving forward. Client Experience Department - cx@forthepeople.com
Morgan & Morgan Got Me Approved for My…
Morgan & Morgan Got Me Approved for My Disability After Being Denied for Year's!! I highly recommend Morgan & morgan fir the people.com
19 March 2025
Unprompted review
Reply from Morgan & Morgan
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your kind words encourage us to continue delivering the best service possible. Take care- cx@forthepeople.com or 888 670 2630 – Client Experience
they don't even remember me
they don't even remember me - if you call m&m - outside of kentucky - tennessee or florida - you will be referred to a local law firm in your are - m&m can only operate in those 3 states - if i had to go with a local law firm - i would like to pick it myself !!! read the reviews for m&m - there is not one satisfied customer !!! with them or their local subs !!! you've been warned !!!
28 March 2025
Unprompted review
Reply from Morgan & Morgan
Hi Thomas, thank you for taking the time to share your feedback and we apologize to hear about your dissatisfaction with our firm. If there is something specific you would like to discuss with our firm, please do not hesitate to reach out. Take care. – Client Experience CX@forthepeople.com
I understand they did their best
I was upset with Morgan & Morgan at first until I understood why and how not their fault it's the long Arizona and I wrote a bad review they did their job to the best of their ability and I finally understand that I'm not the sharpest tool in the shed but I do get it and if I had to use them again I would use them again
3 March 2026
Unprompted review
Reply from Morgan & Morgan
Thank you for sharing your experience. We’re sorry to hear about the challenges you’ve faced and understand how difficult this situation has been for you. Your concerns are important, and we take feedback like this seriously. We want to ensure you feel heard and supported, and we appreciate you taking the time to let us know what you’re going through.
What a joke! Lazy Paralegal!
What a joke! They aren't even worth the 1 star I gave them . The paralegal I had was lazy and I literally had to offer my help to get things moving faster . It took 8 months for a little auto accident. I almost felt like she was on the side of the person that hit us . Don't call them , they don't live up to there commercials. The lawyer , which I emailed once , didn't even respond to my email. The whole thing was a horrible experience.
21 June 2025
Unprompted review
Reply from Morgan & Morgan
Hi Louise, Thank you for your detailed feedback, and we are sorry to hear about your dissatisfaction with your experience. While we cannot discuss the details of your case in this public forum, we do see that you have been in communication regarding the final stages of the claim and the settlement.
We apologize if any of your concerns were not fully addressed. We welcome the opportunity to clarify any remaining questions or issues you may have. Client Experience Team
Morgan and Morgan really needs to look…
Morgan and Morgan really needs to look at what is going on. I was referred by someone who gave them good reviews but I am not having that same experience. The case managers are rude and seem as if the case is not for a lot of money they could care less. My vehicle was hit in a hospital parking lot and there is always some excuse as to why they cannot find out enough information to handle my case. There is always some excuse to try and hold on to clients. I am very frustrated with the way they handle business the lawyers are extremely rude and hard to work with.
23 February 2026
Unprompted review
Reply from Morgan & Morgan
Hi May, Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around communication and resolution aren’t met.
Without your full name, we can’t locate your case. If you’re open to it, please email us at cx@forthepeople.com so we can address your concerns.
Client Experience Team
Waste of energy.
They took a case of mine and my father's in the past. But then said the time restraints had expired. Recently, I tried to get their assistance and was told they cannot help with medical negligence cases. They claimed they will send me a referral for another attorney. This has never happened. Nobody has contacted me at all. I am quite disappointed in their services and would not recommend them.
4 February 2026
Unprompted review
Reply from Morgan & Morgan
Hi Khabirah, Thank you for sharing your feedback. We understand how frustrating this situation must be for you. Please know that these decisions are never taken lightly, as many factors go into determining whether we can proceed with representation. If you would reach out to us directly we would be happy to provide you the information requested and apologize for any misunderstanding this has caused.
We appreciate you taking the time to reach out and share your experience. We wish you the best moving forward.
-Client Experience Team
No Explanation Provided
Called twice about my fraudulent moving review and my case was turned down both times with no sufficient explanation as to the reason despite my requests. The law firm then referred my to the Florida Bar website (which did not provide any help).
21 February 2026
Unprompted review
Reply from Morgan & Morgan
Hi William, Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve.
We understand how frustrating this situation must have been for you, and we appreciate you taking the time to bring it to our attention. If there is anything further you’d like to share, please don’t hesitate to reach out directly.
Client Experience Team
Morgan and morgan law firm is terrible!
Morgan and morgan took my case in for 7-8 months and dropped me out of nowhere. They have to be the worst law firm ever!
Never again will i call them.
30 May 2025
Unprompted review
Reply from Morgan & Morgan
Billy, thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the outcome. After a thorough review, our legal team determined that we were unable to continue with your case, and we understand how frustrating that can be. We appreciate the time you spent with us and will use your feedback to continue improving the experience for future clients. Client Experience Department
I had a serious facial injury and…
I had a serious facial injury and Morgan took on my case. Had me sign a contract with them but after a week of wasting my time with them they backed out because it wasn’t enough money for them to pursue my case so they dropped me.
FOR THE PEOPLE? Balony. They are your typical greedy attys who only take on the big easy money making cases. Find another firm!
14 February 2026
Unprompted review
Reply from Morgan & Morgan
We’re sorry to hear about your experience, Dina. Your feedback is important to us, and we strive to provide the best support for all clients. Please know that we take your concerns seriously and will work to improve our services. Thank you for sharing your thoughts.
Whatever you meant my wife
Whatever you meant my wife. Call it better case referring to a hepatitis C that she contracted.. from one of her medical treatment at a medical facility.. we reached out to
Morgan /Morgan office never returned our call and spell over 3 months... for another attorney took our case
12 December 2025
Unprompted review
Reply from Morgan & Morgan
Hi Anthony, we're truly sorry to hear about your experience. We take communication seriously and want to understand what happened. Your feedback is important to us, and we’ll work to improve our processes. Thank you for bringing this to our attention.
Do not get yourself caught up in their emotional radio ads like I did.
I called M & M about a month ago, don't know the exact date. My problem was very simple. My husband went into the hospital for pneumonia and came out 8 weeks later with brain damage. He no longer speaks, does not walk, will NEVER be the same again, that is the simple version. I explained as much as I could to the phone rep. To my amazement I did not even get as much as a phone call, no communication whatsoever. A one minute explanation or communication from a human being would have been nice.
9 January 2026
Unprompted review
Reply from Morgan & Morgan
Thank you for sharing your feedback. We are sorry to hear about the interaction you experienced. We were unable to locate a file based on the information provided, but we would be more than happy to look into this matter further.
We are always evaluating our practice areas and processes, and we apologize for any inconvenience this may have caused. Please know our firm also reads through reviews carefully and we take feedback seriously. If there is something specific you would like to discuss with our firm, please do not hesitate to reach out. Take care. – Client Experience
After 3 months of back and forth…
After 3 months of back and forth voicemails and texts they dropped me due to “not getting the required treatment”. I got the MRI that they wanted me to get. I got in with the neurologist that I can’t afford on my own. I was waiting for the neuroradiologist to read the MRI. I told my case manager, Brooke, this but got no response and then the next day got a call that I was being dropped. I think it’s because when they put my MRI results through “their machine that reads it” I informed Brooke that it was wrong. She was trying to tell me stuff about my spine when I had a brain MRI. So sorry Brooke that I called you on your BS and wouldn’t let you lie about my medical condition to get more money.
10 February 2026
Unprompted review
Reply from Morgan & Morgan
Hello Kylie! Thank you for sharing your experience. We’re sorry to hear how frustrating this process felt for you, and we understand how disappointing it is when communication doesn’t meet expectations. While we can’t discuss case details publicly, we appreciate you bringing this to our attention and will be reviewing your feedback internally. Client Experience Department - cx@forthepeople.com
Had a fall 3 weeks ago
Had a fall 3 weeks ago. Wanted to speak to a lawyer. No one ever called to help me waste of time. False help
2 January 2026
Unprompted review
Reply from Morgan & Morgan
Kathy, thank you for sharing your experience, and we’re sorry to hear you didn’t receive the support you were expecting. We searched our system for your information but were unable to locate a record, which makes it difficult for us to look into what happened. We understand how frustrating this must have been and regret any inconvenience you experienced. Please reach out to us at CX@forthepeople.com so we can assist further. Client Experience Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.