I had a great experience with ForwardMe. The team was very responsive and quickly contacted FedEx when there was an issue with my phone number. They followed up with clear emails, provided all the det... See more
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I forwarded a US purchase to Portugal and everything went smoothly without any issues. It arrived within about a week with standard shipping. Great solution to get stuff that doesn't otherwise ship to... See more
I've used Forwardme.com twice now and can I just say wow, their email notifications keep you informed every step of the way! I'm so glad I can rely on Forwardme.com and I'm in the UK. Their pricing is... See more
Company replied
Found the process really easy from start to finish. Ordered myself with the unique delivery address given & could track the parcel from start to finish. I paid for extra bubble wrap, tape and exped... See more
Company replied
Company details
- Courier service
- Delivery Service
- Freight Forwarding Service
- Package locker
- Shipping and postal service
- Delivery Company
Written by the company
Forwardme.com is a package forwarding service that provides international shipping solutions to over 220 countries worldwide. It allows customers to shop in the USA and have packages forwarded to them at affordable rates. The website also offers a personal shopper service to assist customers with purchases from US stores that require a US billing address. Forwardme.com has been reviewed as a safe and reliable website, and it has a help center to assist customers with getting started and managing their packages.
Contact info
604 Carson Dr, 19701, Bear, United States
- (201) 870-0395
- support@forwardme.com
- forwardme.com
4.4
Excellent
264 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience,
First off, the shipping experience from USA to Antigua and Barbuda (Caribbean) through Forwardme.com was remarkably fast and efficient. The consolidation service worked smoothly, and my packages arrived well-protected. However, despite paying all the declared duties and service fees to Forwardme.com upfront, I was hit with additional customs clearance charges from DHL upon arrival, which significantly increased my total cost. It would be incredibly helpful if Forwardme.com could implement a system where ALL fees are collected in advance, eliminating surprise charges at delivery.
Despite this issue, I would still recommend Forwardme.com to fellow Caribbean shoppers, especially those in Antigua and Barbuda looking for a reliable alternative to the lengthy delays and unpredictable schedules of Amerijet cargo services. The speed and reliability alone make it worthwhile..
24 July 2025
Unprompted review
Reply from Forwardme.com
Thank you so much for your thoughtful and detailed review, Matt! 🌟
We’re thrilled to hear that your shipping experience to Antigua and Barbuda was fast, efficient, and that our consolidation service met your expectations. Getting your packages to you safely and quickly is always our top priority, and we’re glad we could deliver on that!
Regarding the unexpected DHL customs clearance charges — we completely understand how frustrating that can be. While we aim to be as transparent as possible with all costs upfront, some carriers like DHL may apply local customs clearance fees directly at the destination, which are unfortunately outside our control. That said, your suggestion about collecting all fees in advance is a valuable one, and we’ll definitely pass it along to our team as we work to improve our service.
We really appreciate your recommendation to other Caribbean shoppers and your trust in Forwardme. We’re here whenever you need us again! 📦✈️🌍
Forwardme made it really easy for me to…
Forwardme made it really easy for me to shop from the US and get my order delivered to Germany. I was especially impressed by how convenient the whole experience was from start to finish.
I used their Personal Shopper service because the US retailer didn’t accept my payment method. The Forwardme team handled the purchase quickly, and everything was clearly communicated — no confusion, no delays.
My package was shipped out soon after it arrived at their warehouse, and it was delivered to Germany in great condition. The parcel was securely packed, and I appreciated having a few different shipping options depending on how fast I wanted it delivered.
There were some import duties to pay upon arrival in Germany, but that’s standard when ordering from outside the EU and not something Forwardme has control over.
Overall, I’m very satisfied. Forwardme made it possible for me to buy something I otherwise couldn’t have accessed from here. Definitely planning to use them again.
24 July 2025
Unprompted review
Reply from Forwardme.com
Thank you so much for the wonderful review, Aybike! 🌟
We’re so happy to hear that your experience with Forwardme was smooth and convenient from start to finish. It's great to know that our Personal Shopper service helped you overcome payment restrictions and that the whole process was clearly communicated and hassle-free.
We’re also glad your package arrived safely in Germany, securely packed and on time — and that you appreciated the flexibility in shipping options. You're absolutely right about the import duties; while they’re part of ordering from outside the EU, we’re glad it didn’t take away from your overall positive experience.
Thank you again for your trust — we look forward to helping you with your next U.S. order soon! 😊📦🇺🇸➡️🇩🇪
terrible cancellation policy
I cancelled a shopping request basically right after I made it. The personal shopper didn't even do anything and they still ate the processing fee without indication they were going to do so yet they claim it's a "full refund". Liars
21 July 2025
Unprompted review
Reply from Forwardme.com
Thank you for your feedback, Jane — we’re genuinely sorry to hear that your experience didn’t meet your expectations.
We’d like to clarify that after seeing your review, our team reached out to you immediately and processed the full refund, including the processing fee. Our goal is always to be transparent and fair, and we apologize for any confusion caused during the initial cancellation process.
Your feedback helps us improve, and we’re glad we could resolve this promptly. If there’s anything else we can do to assist, please don’t hesitate to reach out. 🙏
Good service
10 July 2025
Reply from Forwardme.com
Thank you, Ronald! 😊
We really appreciate your kind words and are glad to hear you had a good experience. We're always here if you need us again! 🌟📦
Reply from Forwardme.com
Thank you again, Alwi! 🚀
We’re glad you found our service fast and accurate — that’s exactly what we aim for. We appreciate your continued support and look forward to assisting you again soon! 😊📦
I recently used Forwardme to shop from…
I recently used Forwardme to shop from US stores and ship my items to Turkey, and I’m very pleased with my experience.
Since the store I wanted to buy from didn’t accept my payment method, I used Forwardme’s Personal Shopper service. The process was very smooth — they handled the purchase quickly and kept me informed at every step.
My package was shipped safely and arrived without any issues. The shipping fees were reasonable for international delivery, and I liked having multiple shipping options to choose from based on speed and cost.
The only downside was the customs fees in Turkey, which were a bit high — but that’s something beyond Forwardme’s control and expected with international shipments.
Overall, I’m very satisfied with the service and will definitely use Forwardme again for future purchases from the US.
8 July 2025
Unprompted review
Reply from Forwardme.com
Thank you so much for the detailed and thoughtful review, Berkay! 🌟
We're thrilled to hear that you had a smooth experience using our Personal Shopper service and that everything from purchase to delivery went seamlessly. It’s great to know the multiple shipping options and transparent communication helped make the process even better for you.
You're absolutely right — customs fees are often an unavoidable part of international shipping, and while we wish we could control them, we're glad you understood the situation.
We truly appreciate your trust and kind words, and we look forward to helping you with your future purchases from the U.S. anytime! 😊📦✈️
Amazing experience with Forwardme ❤️
Amazing experience with Forwardme ❤️
Everything went smoothly when my package arrived at the Forwardme address. ✅ The website is incredibly clear and user-friendly through the member dashboard 😊 I absolutely loved this experience and I'll definitely use this service again, maybe even upgrade to premium 🤩 Because it's really so practical and simple with Forwardme to order from abroad when they don't deliver to Turkey! Thank you Forwardme, so glad you exist.
2 July 2025
Unprompted review
Reply from Forwardme.com
Thank you so much for the amazing review, Gökçen! ❤️
We’re beyond happy to hear that your experience with Forwardme was smooth and enjoyable! It means a lot to know that you found the website user-friendly and the whole process practical — that’s exactly what we strive for. 🤗
We’d be thrilled to have you on our Premium plan when you’re ready — and we’re always here to make international shopping easy and stress-free for you. Thank you again for your kind words… we’re so glad to have you with us! 🙏✨📦
The device I purchased from eBay n got…
The device I purchased from eBay n got shipped by forwardme arrived safely and swiftly as promised
2 July 2025
Reply from Forwardme.com
Thank you so much for your review, Richard! 😊
We’re glad to hear your device from eBay arrived safely and quickly — that’s exactly the kind of smooth experience we aim to provide. Thanks for trusting us with your shipment, and we’ll be happy to assist you again anytime! 📦🚚
Expensive and my package has been stuck…
Expensive and my package has been stuck in customs. I received an email from forward me stating I should contact customs. Super unhappy with the service. 0 stars 😢
2 July 2025
Reply from Forwardme.com
Thank you for your feedback, Julie — we’re truly sorry to hear about your experience.
We’d like to clarify a few important points regarding your shipment. First, all of our shipments are sent under DDU (Delivered Duties Unpaid) terms. This means that customs clearance must be handled by the recipient, and in many cases, local customs authorities require the recipient to contact them directly to complete the clearance process.
As part of our service, we automatically send an email notification as soon as your package reaches customs to remind and inform you that action may be needed. This is an automated message designed to help prevent delays by ensuring you're aware of any customs procedures that may apply.
Additionally, we understand your concerns regarding shipping costs. Due to courier restrictions and limited shipping options available for your destination, along with courier company pricing policies, shipping fees to your address can unfortunately be higher compared to some other countries. However, despite these challenges, we always strive to offer the most competitive rates possible within the industry and continuously work to keep costs reasonable for our members.
Lastly, we checked our records and noticed that you didn’t reach out to us regarding this issue. If you ever face similar situations, we strongly encourage you to contact our Customer Support team — we’re always ready to assist and provide guidance wherever possible.
We sincerely hope your future shipments go much more smoothly, and we’re here to support you anytime! 🙏📦
I recommend it if you need something from USA but you are on another continent
Quick responses to your questions, great support team and the follow up to make sure you package got to you, makes ForwardMe great. Will use their service from now on when I need to buy from USA.
21 June 2025
Reply from Forwardme.com
Thank you so much for the wonderful review, Daniela! 🌟
We’re thrilled to hear that you had a great experience with our support team and that you appreciated the quick responses and follow-ups. Making sure your package arrives safely is always our top priority!
We’re so happy to be your go-to service for shopping from the USA — we’ll be here whenever you need us! 😊📦✈️
Still recommend ForwardMe
EDIT: Ayberk reached out shortly after my original review was posted and offered a $15 refund as soon as my order is placed for revising my review after being explained the technical issue. I have revised the review since, but no $15 refund as of yet. I ended up placing my most recent order AFTER the problem was fixed, not before. So I didn’t end up paying $2400 CAD in shipping. For the prior orders placed (before seeing the oversized fees), I was also able to avoid as the weight was still considered under the weight limit. I do appreciate you reaching out as quickly as you did and in turn fixing the problem. So service remains the same, quick and responsive as always. I still recommend ForwardMe.
************************
Original: Service is good except the shipping rate is becoming ridiculous. I wanted to ship a single popmart blind box to Canada, the rate was $57.83 USD. I added one more package that contained 7 blind boxes (Labubu and Mickey Family) and the total shipping jumped to $330.11 USD! Originally I wanted to ship everything at once (9 packages currently stored at ForwardMe, some are flat envelopes and some are 1 item boxes and some with 5-7 blind boxes)….but then the shipping would be $1766.80 USD ($221.80 USD shipping + $220 USD oversized shipment fee + $1325.00 USD overweight fee)…which would be $2400 CAD. Now I have to figure out how to ship the packages without costing me an arm and a leg. Once I have shipped the remaining packages, I think it’ll be the last time I use ForwardMe. I’ll have to find a different mail forwarding service where the shipping is more reasonable.
23 June 2025
Reply from Forwardme.com
Thank you for your feedback, Gloria — we completely understand your frustration, and we’re truly sorry for the inconvenience you’ve experienced.
We’d like to clarify that the high shipping cost you encountered was caused by a technical error related to a new Oversize/Overweight fee system we recently integrated into our platform. Although both our operations and tech teams carefully tested this system before launching, an unexpected glitch occurred in the live environment, which unfortunately affected a small number of shipments — including yours.
As soon as we identified the issue, we immediately disabled this feature to prevent it from affecting further shipments. We also reviewed your case specifically and sent you an email explaining the situation before you placed your shipping order. However, it appears that the email was overlooked, and you proceeded with your shipment despite the error still affecting your order at that moment.
If we had received a response to our message before your order was finalized, we could have resolved the issue for you before processing the shipment.
We’d still be more than happy to assist and find a solution for you. Please feel free to contact our Customer Support team at your earliest convenience — we’re here to help.
Once again, we apologize for this rare situation and hope we can assist you in resolving it as soon as possible. 🙏📦
Could do way better..
Update : they finally issued a refund 9 months later, thanks to the pressure of my bad reviews. I change my review to 3 stars.
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I've ordered some stuffs in November 2024. Tomorrow is the first of July, and I'm still battling with their support.
This company is a scam, they steal orders, then they don't answer to you (or when they do, it's once every trimester). Then they're liars as well : when, finally, after 8 damn months, they suggest that they will issue a refund because they recognized losing/stealing my order....well, 1. They say that they suddenly couldn't reach you on your email address, 2. it's been now 2 months since I'm waiting for the supposedly "express refund" (can't wait to see what their new excuse is now 🤣)
Don't ever order through them, you'll only lose money and their crappy support will make you lose your patience. I advise you use Forward2me.com, MyUS.com or Colisexpat instead of this scam company stealing orders from you.
30 June 2025
Unprompted review
Reply from Forwardme.com
Hi Gwenael,
First of all, we want to sincerely apologize for the incredible amount of frustration and the long wait you had to endure. We know that 9 months is far too long for a refund, and we truly regret that it took this much back-and-forth to get your situation resolved.
While we are relieved that the refund has finally been issued, we completely understand that the delay was unacceptable. We’ve been using your experience as a serious learning point for our team to ensure our communication and refund processes become much faster and more transparent moving forward.
Thank you for your patience despite the difficult circumstances. We’re committed to doing better, and we appreciate you updating your review once the refund was settled. We wish you all the best.
Been dealing with this forward company…
Been dealing with this forward company for A while ... and i did also work with them alot and alot orders.. never had a single problem . They ship fast. They proccess orders fast. The prices are mid but the customer support is somehow slow sometimes. They still need to improve it to add atleast another person beside Ayberk.
Thanks to Ayberk too for all his help and to carry my orders. The packaging is cool too.
Their personal shopper is same day proccess too.. i dealt more than 30 orders and never had a problem with them. Tbh thats my Best forward adress when it comes to personal shopping...
12 June 2025
Reply from Forwardme.com
Thank you so much for your awesome review, Zarzi! 🙏🌟
It means a lot to hear such positive feedback, especially from a valued customer who has placed so many orders with us! We're glad you’ve been happy with the fast processing, reliable shipping, solid packaging, and same-day Personal Shopper service — that’s exactly the experience we aim to deliver.
We also appreciate your honest note about customer support response times. You’re right — as we grow, we’re already working on expanding our support team to ensure faster replies. And we’ll be sure to pass along your kind words to Ayberk as well!
Thanks again for your continued trust — we look forward to assisting you with many more orders in the future! 😊📦
Great personal shopper experience.
Great personal shopper experience.
Purchased from mecari USA to be shipped to UK.
Ordering process for me could have been easier as I had difficulty adding item to cart initially. This is a minor issue though.
In all, great experience and quickly purchased and processed. Forward me will be my go to if ordering from USA or Japan in future.
7 June 2025
Reply from Forwardme.com
Thank you so much for the great review, Jon! 🌟
We’re happy to hear you had a smooth experience with our Personal Shopper service and that everything was processed quickly and efficiently. We also appreciate your note about the initial difficulty adding the item to the cart — that’s valuable feedback.
The good news is, we’re already working on making the Personal Shopper experience more intuitive and user-friendly in the near future, so it’ll be even easier to place your orders.
Thanks again for trusting us — we look forward to helping you with your next purchases from the USA or Japan! 😊✈️🛒
Reply from Forwardme.com
Thank you so much, Gunnar! 🚀
We’re thrilled to hear you had a great experience and that your delivery was fast. Your support means a lot to us — we’ll keep working hard to provide amazing service every time! 😊📦
First I will say all interactions and…
First I will say all interactions and communications were pleasant and professional.
I did however find needing to use my personal email to communicate was inconvenient and amateurish, and due to the lag time, the process to finally shipping my order felt unnecessarily long.
Once shipped, the package arrived fairly quickly - even using the least expensive option.
This was my first time using this type of service, so I have no comparisons to make with any other forwarding services.
I may use again, I may try another.
One last item ( which is not related to this service ) - I tried ordering from Walmart and shipping to this service and to forward2me, but Walmart cancelled both orders immediately. I'm curious if any other customers have had similar issues with walmart.
30 May 2025
Reply from Forwardme.com
Hi John,
Thank you for sharing your honest feedback with us! We're glad to hear that you found our communications professional and that your package arrived quickly, even with the budget-friendly shipping option. 📦
We also hear you on the personal email requirement and the lag time. We’re actually working on making our platform more 'all-in-one' to avoid exactly that kind of inconvenience, so your input is really valuable for our team as we keep improving.
As for the Walmart issue—you're definitely not alone! Walmart can be quite strict with forwarding addresses. A little pro-tip: many of our users have better luck using our 'Personal Shopper' service for Walmart orders, as it often helps bypass those immediate cancellations. We'd love to help you out with that on your next try!
Great Service – Fast and Personal Support
I was overall very satisfied with the service from Forwardme. They responded to my inquiries immediately and handled everything in a very personal and helpful way. I used them to ship a package from Turkey to Germany, and everything went smoothly.
The only issue was that I had to pay additional customs fees upon arrival, but this has nothing to do with Forwardme – that’s just part of international shipping.
Highly recommend their service if you’re looking for a reliable forwarding company!
11 June 2025
Unprompted review
Reply from Forwardme.com
Thank you so much for the wonderful review, Hatice! 🌟
We’re so happy to hear that you had a smooth experience and that our team could support you quickly and personally — that’s exactly what we strive for. It’s also great to know your shipment from Turkey to Germany arrived without issues!
Customs fees can definitely be a part of international shipping, but we appreciate your understanding that it’s beyond our control. Thanks again for your trust and kind recommendation — we’re here anytime you need us! 😊📦✈️
Great service.
28 May 2025
Reply from Forwardme.com
Thank you so much, Olivia! 😊
We truly appreciate your kind words. We're thrilled to know you had a great experience with our service — we’re always here whenever you need us again! 🌟📦
Nest operation. I'd recommend
The item was received in good condition, excellent customer service as well
28 May 2025
Reply from Forwardme.com
Dear Marisela,
Thank you so much for your kind words and the 5-star review! 🌟
We’re delighted to hear that your item arrived in perfect condition and that you had a great experience with our customer service. Your recommendation truly means a lot to us.
If you ever need anything or have any questions in the future, we’re always here to help.
Excellent service
Excellent service. I will definitely use them again for my next US purchase. .
17 May 2025
Reply from Forwardme.com
Dear John,
Thank you for your fantastic review and the 5-star rating! 🌟
We're thrilled to hear that you had an excellent experience with our service. Knowing that you’ll choose us again for your next US purchase truly makes our day!
We look forward to assisting you again soon. Until then, if there’s anything you need, don’t hesitate to reach out.
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