Forwardvia.com Reviews 301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, professional, and easy to use, often highlighting the clear communication and quick processing of shipments. Many appreciate the excellent packing that ensures items arrive safely, even for fragile goods, and the reliable delivery service which often exceeds expectations in speed. The user experience, from account setup to tracking, is frequently described as straightforward and transparent, with helpful options available. However, some customers also noted that the pricing can be on the higher side, with some finding the shipping fees expensive compared to alternatives or unexpected costs like repackaging and GST. A few other people also felt that transparency regarding shipping costs could be improved, making it difficult to compare freight costs upfront.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many expressing sincere gratitude for the exceptional,... See more

Delivery service

Consumers find delivery services to be positive, highlighting prompt processing, timely updates, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy, simple, and... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding shipping fees and... See more

Product

Reviewers mention positive feedback about product, highlighting that items consistently arrive in perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

absolutely fabulous company. Honest, quick and very reasonably priced. I had used anoter Forwarding company and they would only provide the most expensive Couriers. They even charged for a repack, whi... See more

Company replied

Rated 5 out of 5 stars

ForwardVia isn't the cheapest option out there, But they're still my absolute go-to for forwarding stuff I buy in the UK that I can't get delivered anywhere else. I've used them twice now and haven't... See more

Company replied

Rated 5 out of 5 stars

This service felt transparent and easy-to-use. Options were clear and helpful. Liked the affordable option to add extra tape, fragile stickers, etc., or to have my item photographed before it was sent... See more

Company replied

Rated 5 out of 5 stars

They do an EXCELLENT job packing your stuff to ensure it will arrive safely. I’ve used them many times to ship expensive and fragile items and will continue to trust them with my expensive and fragile... See more

Company replied


Company details

  1. #11 of 15 best companies in Freight Forwarding Service
  2. #22 of 36 best companies in Courier and Delivery Service
  3. #16 of 28 best companies in Delivery Service
  4. #15 of 25 best companies in Packaging

Written by the company

ForwardVia provides a top rated UK reshipper, offering free UK address, free sign up & low cost options international shipping worldwide to over 200 countries. You simply sign up free, get our UK address instantly, shop using it as your UK address, ForwardVia receive the goods, store and ship it internationally to your doorstep. Buy from the UK easily using ForwardVia: - We offer free storage, so you can shop more, we consolidate and ship in one box to you. - No membership fee, free sign up. - No surprise fee, pay only shipping cost plus any other services, if required. - ForwardVia is trusted and reliable forwarder - Can't buy, not a problem, use our Assisted Purchase where we can buy it for you


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

301 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great updates and made the impossible…

Great updates and made the impossible possible, got my dream coat thank you forwardvia

4 October 2025
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Reply from Forwardvia.com

Many thanks for taking the time to leave us a review. We're so happy we were able to ship your coat to you! We look forward to offering you our service again very soon.

Rated 5 out of 5 stars

well done

items were consolidated and packed well and postage costs fair unlike ebay

2 October 2025
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Reply from Forwardvia.com

Thank you for your review. We're happy to hear your items arrived safely and well packed. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars

The web was easy and transparent and…

The web was easy and transparent and the company charges are very affordable also there’s different shipping options i think I found what I’m looking for in the web. Thanks

1 October 2025
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Reply from Forwardvia.com

Many thanks for your review and feedback. We're happy to hear you found the shipping costs and fee's worked for you and that our forwarding service was able to provide what you was looking for.

Rated 5 out of 5 stars

Really reliable

Clear and efficient service...really reliable

30 August 2025
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Reply from Forwardvia.com

Many thanks for taking the time to leave us a review. Its great to hear you found our service easy to use and reliable. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars

All very good.

6 September 2025
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Reply from Forwardvia.com

Thank you for your review. We're happy you were satisfied using our service.

Rated 4 out of 5 stars

The whole process was quite quick and simple

The whole process was quite quick and simple and I’m happy that my order got to me safely.
I did need help to understand what information to fill, but with the help of Chat GPT I got to do it right.
I definitely use it again in the future.

2 September 2025
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Reply from Forwardvia.com

Thank you for taking the time to leave us a review. We're glad to hear your package arrived safely. Should you require any help for future shipments, please don't hesitate to get in contact with our friendly customer team on help@forwardvia.com

Rated 5 out of 5 stars

Secure and Fast

Fast delivery and friendly service kept my package safe-no complaints, highly recommend!

16 September 2025
Unprompted review
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Reply from Forwardvia.com

Thank you for your review. It's great to hear your package arrived safely and you had a positive experience using our service.

Rated 5 out of 5 stars

Quick and Painless Shipping

Had a great experience with ForwardVia! I bought a special edition of a book that wasn't sold in North America and the entire process of having it sent to the ForwardVia location and then out to me was completely painless and very well communicated. I would use their service again in the future if I needed it.

28 August 2025
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Reply from Forwardvia.com

Thank you so much for your positive review. We're so happy you were able to purchase the book and our service enabled you to get shipped to you. It's great that you found our service easy to use and we look forward to helping you ship again in the future.

Rated 5 out of 5 stars

International shipping expertise

Efficient and knowledgeable of international shipping requirements. They also offer to bundle multiple packages.

6 September 2025
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Reply from Forwardvia.com

Thank you for taking the time to leave us a review. It's great to hear you found our service a positive experience and we were able to offer our consolidation service. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars

Highly recommend

Great service, prompt replies to any queries and my item was very well packaged and reached France in immaculate condition.
Will definitely recommend this company for anyone needing to send item abroad :)

25 August 2025
Unprompted review
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Reply from Forwardvia.com

Thank you so much for review and positive comments. We're so happy to hear your package arrived safely to you and we were able to answer your queries. We look forward to offering you our service again very soon.

Rated 5 out of 5 stars

fast shipping.

fast shipping.. good services

4 September 2025
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Reply from Forwardvia.com

Thank you for your review. It's great to hear your package arrived quickly and you had a positive experience using our service.

Rated 5 out of 5 stars

Very easy and fast.

Very easy and fast.

28 August 2025
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Reply from Forwardvia.com

Many thanks for your positive review. Your comments and custom are very much appreciated.

Rated 5 out of 5 stars

Staff were very helpful & made it easy…

Staff were very helpful & made it easy to select the most cost effective delivery & it was very quick & efficient

1 September 2025
Unprompted review
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Reply from Forwardvia.com

Thank you for taking the time to leave us a review. It's great to hear our team were able to assist you and that your shipment arrived quickly. We look forward to offering you our service again soon.

Rated 5 out of 5 stars

Very reliable, lots of delivery options

I always receive my packages from them in good condition and on time.

25 August 2025
Unprompted review
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Reply from Forwardvia.com

Thank you so much for your review and comments. We are thrilled to hear your items arrive safely and well packed. We really appreciate your continued support.

Rated 5 out of 5 stars

Reliable and excellent service

Reliable and excellent service! Highly recommend!!

1 September 2025
Unprompted review
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Reply from Forwardvia.com

Many thanks for taking the time to us such a positive review. We look forward to providing our service again to you soon.

Rated 1 out of 5 stars

Very expensive

Couldn't believe the price of delivery to Ireland for a few duvet covers .. €64 for shipping and then separate,€28 for custom charges (I thought this would be calculated by the company) would not order again.

Company now saying after a few months they are unsure if I am/was their customer. I find this very misleading. Clearly I know whom I bought from and paid crazy money to and it was forwardvia.com.

27 August 2025
Unprompted review
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Reply from Forwardvia.com

Thank you for your review. However, we are unable to locate you or determine whether you're our customer. We're sorry to hear that you are unhappy with the price paid. The shipping cost paid includes the transit fees, the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery.

Shipping cost depends purely on both the weight, dimension and shipping destination regardless of the item value, which is an industry standard. Shipping fees are calculated on the amount of space that your shipment occupies in transit rather than the actual weight, this is called the volumetric weight. The actual weight would only be charged when this was higher than the volumetric weight. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget.

It is as stated on our website and shown at the time of order that the shipping cost paid excludes local tax and duty. As with any other country, unfortunately, there will be import taxes and duties to pay for importing goods from another country. See our website, FAQ or shipping calculator, which shows shipping cost excludes local tax and duty.

We have no information on the amount of local tax and duty charges. Local tax and duty charges depend on item value and local destination tax rules.

We hope this information helps explain our shipping fees. Feel free to get in touch with our friendly customer service if you require anything further.

Rated 5 out of 5 stars

quick and timely deliveries

quick, timely and professional

13 August 2025
Unprompted review
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Reply from Forwardvia.com

Thank you so much for your review. It's great to hear you're satisfied with our service.

Rated 5 out of 5 stars

Continuing excellence in Forwarding…

Continuing excellence in Forwarding Service ! Everything handled with professionalism and items received very well packed and exactly as expected with very prompt delivery.

21 August 2025
Unprompted review
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Reply from Forwardvia.com

Many thanks for your review and positive comments. It's great to hear your items arrived safely and well packed. We look forward to continuing to provide you with an excellent service.

Rated 5 out of 5 stars

I used ForwardVia for the first time to…

I used ForwardVia for the first time to ship a package to Poland, and I’m really glad I chose them. After comparing a few different services online, ForwardVia stood out – and they didn’t disappoint. The shipping was fast, and communication throughout the process was clear and professional.
When a customs issue came up, their team stepped in right away to help and even took extra steps to resolve the problem quickly. Thanks to their support, my package arrived without delay.
I genuinely recommend ForwardVia to anyone looking for a reliable forwarding service!

1 August 2025
Unprompted review
Forwardvia.com logo

Reply from Forwardvia.com

Thank you so much for taking the time to leave us a review. We are happy to hear your package arrived to you quickly and we were able to assist you with the shipping process. We look forward to offering you our service again soon.

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