Forzieri Reviews 539

Sometimes the customer service fails. And then you have to try to contact Alex Baronio who is very competent and to whom I have to thank for.

It all started in April. I made an order and received it. Some items were returned since sizes didn’t fit. As it turned out, if items were on sale, money couldn’t be returned to my card - only as credits to the store account. It took 2 months to receive those credits and required sending emails with reminders regularly.

Since I didn’t want to keep those credits on the store account for long due to the whole company being perceived as shady (to say at least) by that point, I made a new order and had to pay extra from my card since I couldn’t find items I wanted costing the same as the amount of credits I had.

One month later I finally received my order, but only partly. So what it basically means is that seeing something in the store doesn’t guarantee that you’ll be able to receive it. Ever. And returning your money is a real problem.

Fast forwarding to today - I’m still waiting for some items 3 months later after making the latest order using mostly those store credits. No information is shared regarding where your items are - only promises and only after you ask yourself. So you end up without any items and money.

This is a scam where a buyer is always the loser. Don’t end up in similar situation, I strongly suggest you to avoid this store. There are many other well known stores which don’t have such issues.

forzieri,
been dealing with this great company for over 30 years,
never never a problem.
top quality merchandise .deliveries on time to me here in Scottsdale Arizona or Switzerland, Sicily.
every item shipped is par excellent. quality is quality.
bgf

Worst shopping experience online.
Bought a bag on 5th October, bag was shipped out immediately. Why do I say worst? They just want to take your money, process order and close deal. What is after service? No such thing. Have you seen their 'return' in system? They will request you to contact their support team. Don't expect them to reply, because you are not 'paying' but 'returning'. Probably cost a loss to them so why do they care to be efficient to reply to you? I just wasted my money into buying something claimed to be able to retun / exchange but not able to because of the non-responsive support team
#9044453

I placed an order on Oct.3,2020 for 2 Tory Burch The Reva bangle watches for 382+ euros, afterwards, I got a confirmation email that my order was successfully placed, but till now I have not heard anything more from them, so I went back to the message they sent me to read it thoroughly and at the bottom of the message is this " Shipping preferences: Please wait until the entire order is ready before shipping", which is very odd as this was not included on the form that I had to fill out for my order details and the item itself was not marked as out of stock at the time, so I was wondering where and when did they come up with the idea of putting that shipping preference on my order because that definitely did not come from me! I emailed them twice to follow up on my order as I've said but sadly no response whatsoever I want to believe all the good things that other buyers say about this company but at the rate, they're handling my order and inquiries I am beginning to believe all the negative reviews they are getting, the only reason I gave them 2 stars is because of the discount that was on the site when I bought the watches otherwise I would have given them 1 star.

I went to buy a bag and as I went to pay for it, an error came up which was frustrating. I soon got an email from Alex Baronio a customer service agent for forzieri who said that we have saved you the bag if you want to pay it securely through PayPal as due to we think it being an international payment the bank could of blocked it, for some reason I couldn’t buy the bag even though it was available. After I had paid for the bag securely, Alex then kept me up to date with the shipping and sent me the confirmations of my order and payment. I got the bag today and are very happy with it and the help from Alex :) thank you

i placed an order for a Marni bag on the 22/7/2020 (order no: 9041731). It has been 10 weeks and after multiple emails, the customer support claimed that there is a delay from Marni side thus the item is not in stock. After waiting for 10 weeks, I decided to cancel and request a refund. The moment I asked for a refund, they told me the item was shipped and I will be provided with a tracking number soon. After 3 days, I have not received any tracking number and no updates. The item is worth almost AUD 2000 and the customer service was absolutely poor and disappointing. If I could give zero star I would.

Update:
I removed the word “scam” from my review title. While it was not a scam, I am firm on my review that the customer service was the worst I had ever experienced.

Further to my review and after months of waiting with minimal updates, I had requested my order to be cancel on 21 September 2020, no response at all until on the 28 September 2020 the customer service team responded that the item was shipped. Customer response time 8 days (192 hours)? This order has plenty of time to be stopped since I have requested for cancellation. However, the Tracking number was not received until 2 October 2020. Process time 4 days? I have used FedEx multiple times globally, their response time was maximum 24-48 hours. Upon checking FedEx, shipment information was received on 02 October when their team sent an email on 28 September that the order has already been received by the shipping transportation service and therefore not possible to be retrieved.

Finally, after receiving the item and decided to return it, I tried to log in to my account to initiate a return, my account was made invalid? I'm certain I did not deactivate my account, how is that possible it is not valid? After contacting them, I had to pay for return shipping cost (AUD45) plus the duty fee (!) to return the item. After returning, they confirmed refund process is between 3-10 days. The package was delivered on the 22nd October 2020 and after 13 days I still did not receive my refund. After contacting them, they claimed their Returns Dept is actually working one day per week only (why not mentioned it in the beginning?). I was finally issued a refund after I lodged a dispute claim with PayPal.

And today, Alex Baronia posted his comment listing my full name and suburb I lived in. It was a breach of privacy. I reached out to asked to remove the comment containing my name and suburb. He claimed my review was defamatory and that if I removed my review, his comment will also disappear. In all fairness, I removed the word scam which is not correct since I did received the item I purchased but I shall keep the rest of my review as it is fact and backed with evidence.

Ordered a leather jacket that arrived with the inside sleeve unfinished. It took me two attempts to get it collected. They’ve acknowledged having received it 3 weeks ago and I’m STILL waiting for a refund. Got told on Monday it would be refunded by the end of the day, nothing. I went through PayPal on Tuesday, got a reply Wednesday morning that it would be refunded in 48 hours, nothing. I’m now having to escalate it. I’m so sorry I ever came across this cowboy site.
Sunday 27 September. Just received a refund after it appears Forzieri have read the above comment. I have been asked to edit or remove the negative comment. So here’s the edit. It seems I got £372.50 refunded only after a negative comment was posted and not because I’d gone through PayPal. Three weeks it took me after two people from Forzieri promised to refund and didn’t. I will never use Forzieri again. Good luck to those who do and have to make a return.

I have order a bag from their website on 19/09/2020 and I cancelled the order the same day just few hours later I cancelled the order and cancellation was confirmed and today on 23/09/2020 I received an email about the order being dispatched!! With a tracking number!! What kind of service this is!! Shipping a cancelled order!! Just return my money why would you ship a cancelled order!! My order number is 9043982

Update
I cancelled the order before processing the order I cancelled it the same day I ordered on 19/09/2020 the cancel option was available becuase it was before processing the order!! I have an image of cancelling my order in your website and I dont trust the return policy you offer after reading alot of reviews in trustpilot saying they didnt receive their money back for months! It scares me! Who to contact to refund my money!? Can you help with that and make sure the refund will be quick and easy?

I had the best experience shopping at Forzieri , Their customer service is second to none and their prices for the Italian products is very good I highly recommend it I’ve been shopping with them for several years.

Super disappointed in the customer service, been happily ordering from this company for years but after this disaster for months without any proceeding, for sure won’t feel like ordering again.
I’ve put my last order 15.05.20, returned some items and got email about return delivery from company on 09.06.20, then was given apologies and promised to get a refund latest by 31.07.20, I agreed since I understand covid affected businesses. Now it is 10.09.20 (3 months time) and I still didn’t get an answer or refund. C’mon!

Company email:
Dear A, Thank you for your email. I have contacted the returns manager and confirm that your return/refund will be processed by the end of this month at the latest.I am very sorry for the delay and kindly ask you for a little more patience. Thank you for your understanding.
Kind regards,
Eva De Luca
Customer Care

Update: 17 Jul 2020, at 15:01, FORZIERI | Helpdesk

Hi! It’s been two months now since I’ve returned the parcels. Since there is no development to the matter, I would like to return all of the items and do a full cancellation of the order.
Best regards

Update: 7th September 2020
Tried to contact customer service through the site, still no answer.

Been ordering loads of stuff from Forzieri website. Really good deals and super deals if you keep an eye on the web site. All my orders were shipped and received in time. Even when I had issues, customer service was very friendly and ready to help out with everything.

They received my order on the 15th of Juin. Today is the 20th of July and I have no visibility whatsoever on when my refund will be processed... So instead of refunding within the time frame they claim on their website that is 10-14 business days, I find myself waiting for almost a month now, without any hope that I'm gonna see my money back anytime soon.. Now, I can understand the COVID situation, understaff & etc., but this is just way out of line : 0 visibility, no response to my last email, feeding me with false promises ( I quote one of your colleagues : "We will send you a confirmation email as soon as your refund is processed and closed by next week." that was on the 10th of July and no news since...)
So overall, terrible experience, waste of time and money.. Conclusion : If you are not 10000% sure what you want, don't count on their return policy as you may never see your money back !
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Just needed a few days for Alex to regularize the situation. Very efficient & transparent communication. Shame, have to pass by Trustpilot to get money back.. Will happily order in the future, once the returning policy is in order !

Purchased Tory Burch bag from Forzieri. Received within 1 week in good condition and well packed. Thumbs up! :) from Lion City.

Never used this site before but I will be using in the future. Bought a pair of limited edition converse trainers and I absolutely adore them. The shipping was prompt and the packaging was beautiful. Thank you!

Great Experience! At first was thinking this site would be a fraud, but after calling and speaking to a representative who was nice and assured me my item will be arriving in 4-5 days. I received my item nicely package. Thank you Forzieri, I will purchase again.

Received my beautiful Alviero Martini tote bag this morning. Absolutely delighted with it! Beautifully packaged. Shipped with DPD took a bit longer, but Alex Baronio from sales service helped me out and every thing went well.Thanks.I'll definitely buy again.

Received my beautiful Longchamp handbag this morning. Absolutely delighted with it! beautifully packaged and delivered before time. I'll definitely buy again.

Everything went well. Shipped with fedex on the same day the order was placed, good packaging.
Will buy again.

I purchased a pair of Gucci sunglasses on May 18th and I do not regret it at all. At first, Chase did not approve my purchase due to the company being in Italy. I was immediately informed by Alex, Forzieri's customer service rep, that the transaction could be completed through PayPal instead and that made me feel more at ease. I received a shipping confirmation on May 29th along with a tracking number and received my order on June 3rd. I am in love with my order and satisfied with the delivery time (from Italy to Houston.) The case for the sunglasses was slightly squished during delivery so I reached out to Alex for a replacement and they will be sending me a new case! I want to thank Forzieri and Alex for their wonderful customer service as they been extremely helpful throughout this process. I will be reordering from Forzieri in the future <3