Fossil Reviews 

Fossil never disappoints. Good quality and good value.

Never buy anything from them because in case it's not what you want and you need to send it back and get a refund good luck! I waited for almost a month to get the refund and I kept emailing them until I didn't say I will take legal actions they didn't now an inch. Horrible customer service! Even though they workers are writing nice emails because they are paid to do so they are totally incompetent and uncaring!

We received very good advice from the employee Raz Barua at the Fossil store on 99 Rue Du Rivioli and left the store with plenty of beautiful jewelry. He was a very kind and calm advisor and helped us choose the most fitting peaces for us. It was a lovely experience, wich is not that common nowaday. We recommend the visit.

This company is absolutely dreadful their customer care is non existent. I purchased 2 watches and a pair of sunglasses. The sunglasses fell apart. After numerous calls to their pathetic customer service. They agreed a replacement after I sent back the damaged ones. I did they have proof of the return still nothing. Altogether I have 22 email exchanges. My credit card company will sort it out. I would never deal with them again

Lack of communication and I transparent shipping process. It’s hit or miss: some orders will be handled and delivered fast, some will take forever, and some will be cancelled out of nowhere. Can’t recommend even though I love Fossil to bits.

Didn't deliver the watch, keep spamming me with "how do you like your watch" marketing emails. No answer from the "support", no indication what is happening. Terrible!

I ordered my watch. Arrived ok. Didn't work on arrival. Wrong instructions in with the watch. Emails back and forth for several days. It still didn't work. Customer service say to return it, via UPS drop off point. I live where there is no UPS drop off point (Northern Isles). I explain this in several emails but I'm sure a robot was replying as they didn't understand the words "There is no UPS drop off in Shetland".
Finally someone said to return by Royal Mail and claim the money back. What an effing fiasco. 22 emails and they won't give me my £9.45 back for returning to Germany because I won't provide photographic evidence of my bank statement. I gave them another form of evidence but not good enough apparently. I have to prove the bank account is mine. For less than £10.
I will NEVER shop at Fossil again and I wish I had read the reviews first. They can keep the £9.45 if it means I no longer have to deal with robots on the other end of the emails. Don't have high hopes of receiving the refund for the watch either.
Be warned folks.

*Update 17th September*
Still no refund. They claim they didn't receive the watch back. How convenient. I have proof of postage. But have had to open a claim via PayPal. But Fossil are trying every which way they can not to refund me

Warning to all UK and EUROPEAN buyers
The Fossil STAR WARS watch collection is being shipped out to customers with no sound effect boxes and when I contacted customer service in UK I was told that in Europe they don’t have boxes with the iconic sound effect. NO WHERE on the fossil website does it state that, everywhere I had looked, YOUTUBE, INSTAGRAM , GOOGLE all showed the boxers making the iconic sound effects of Darth Vader.
I am a huge Darth Vader Fan and collector with several signed items from David Prowse who played Darth Vader, my birthday was the 30th of August and on that day my Girlfriend bought me the Special Edition Star Wars™ Darth Vader™ Three-Hand Black Silicone Watch which I was over the moon with , but she also showed me the Limited Edition Star Wars™ Darth Vader™ Automatic Stainless Steel Watch and when we researched it we were both super excited about the watch and box as it would make an amazing addition to my collection.
The watch was delivered 7th of September and to my dismay the box did not have the sound effects, upon contacting UK customer support is when I was informed that European customers don’t get the sound effect box, I spoke to 2 people and got back two emails informing me they can’t do anything about it as they are not allowed to source from elsewhere. To rub salt into the wound, I was offered a 20% discount code that upon testing on the fossil website turned out to be a 10% reduction not 20%
I am absolutely disgusted with fact that we in Europe are not good enough to get what the rest of the world get regarding the sound effect box.
I will be returning the watch for a refund and sourcing the watch and box with sound effect from elsewhere. So I would suggest to all European customers to do the same

Item never arrived - shop elsewhere !!!!

Damaged item received, sent email along with photo’s, literally zero response and it is a week now, not going to shop again. Will put a Credit card claim

My first watch from this company is the Gen 5e which works well without many issues. I bought a second watch from them, the Fossil Hybrid Retro Pilot, and my God is it awful.

Prior to having it sent off, it took 6 weeks to get the damn thing to pair with my phone, and it would only do that via an older phone of mine. My new Pixel 6a just kept getting the troubleshooting page over and over and over and over again. Whilst my previous phone was able to pair to it every time.

However, it had to be sent off for repair for another issue where they wanted to charge me £89 for a £79 watch, so I declined the repair and requested the watch be sent back. 9 days later, it came back to me, but I noticed something very off about it. This leads me to where I am now.

The watch that came back to me was not the same one I sent off. I am now back at square one again where I cannot get this pile of cr*p to pair to ANY phone I have. My older Oppo Reno2 gets the network connection error every time and no matter what internet connection it is on. My Google Pixel 6a gets the troubleshooting page every time, and I have spent much of the week trying to connect it.

This Fossil Hybrid Retro Pilot is outright eWaste to me seeing that I cannot use it, and I will not conduct any more business with this company.

Worst customer service ever! I placed an order and after 4 days I got mail it was cancelled. I got a 15% discount on the next purchase (thanks! Like everyone else subscribing to the newsletter!). They told me I can buy again the item if it is available again! I asked for a solution or a substitution. 3 reminders and I am still waiting for an answer. You will not see my money again.

This is related to case number 02898226, order number FSGB02305434 .
The order It's been in process for 5 days, and they say they ship within 6 days and keep saying this is pending with PS...that is a lie!I work with UPS and they did not even pick-up the parcel from the warehouse../.this is a disgraceful service and I will not receive my parcel in the right time for me to take the gift back as I am leaving the country. Very poor operations and I will surely be waiting ages to receive this, and a few more ages to get my money back!!