Fotello Reviews 4

I spent thousands of dollars purchasing credits, waiting for them to fix their wall color issues before I use more and now they won't give me access to my credits w/o paying an extra monthly fee.

UPDATE:
I was getting a refund for those listing that I could not use.

I was subscribing to this service and paid 100 dollars per month for 5 listings/months . It worked ok. It has potential but is not there yet. The editing is not consistent and it works some times but definitely not all the time. That's why I was quitting my subscription. When I was quitting I hade 9 listings left and I asked if I could still use them even if I wa canceling my subscription and then the customer support said that I could use them for up to a year. Now I got scammed on 9 listings with is around 200 dollars. So I paid for 200 dollars for nothing.. If you want to save yourself from some headache do not use this app. The customs suport is slow and not helpful.

I paid for listings expecting to be able to use them when needed. What I discovered later is that those listings remain accessible only if the account stays on an active paid plan.

Even though my dashboard still showed my previous plan as active until a specific date, I was required to activate another plan just to continue processing photos. This made it extremely confusing to understand which plan was actually controlling the account.

The billing structure is difficult to follow: downgrades apply at the next billing cycle, Essential has a minimum monthly charge, and unused listings only remain usable while the account stays on an active plan. From a user perspective, this creates the feeling that you must keep paying in order to use what you already bought.

The platform itself may work technically, but the subscription and billing logic are not transparent and make it hard to trust the system.

Because of this experience, I cannot recommend the service.