Foto Factory Reviews 

82
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Couldn't have hoped for better service. I asked on Wednesday evening if there was any chance I could get print delivered Friday morning. Richie arranged it so it would. I saw on packaging that extr... See more

Company replied

Rated 3 out of 5 stars

I didn't get follow up email as promised after purchase acknowledgement but found out that photo's were on their way after I got in touch. I also thought that the postage seemed expensive compared... See more

Company replied

Rated 5 out of 5 stars

Gorgeous picture of Oranmore castle delivered to my brother in law in Kilkenny- he was delighted with it. One thing I forgot to ask Fotofactory was if the glass could be got in non reflective glass ..... See more

Company replied

Rated 5 out of 5 stars

I Ordered online with ease the website has some of Ireland finest photo's you can Imagine.I Ordered them on Wednesday night and had them on Friday their delivery services are excellent and Richar... See more

Company replied

Company details

  1. Photo printing service
  2. Picture framing shop

Information provided by various external sources

Wall Prints Perfect for a Gift, Home Decor, Interior Design, Residential, Commercial. 30 Day Money Back Guarantee, Fast Delivery..


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

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1-star

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4.7

All reviews

(82)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

The print I received is absolutely…

The print I received is absolutely beautiful and thank you very much Breda

27 January 2022
Foto Factory logo

Reply from Foto Factory

Dear Breda

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us such a positive review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

I received my print within a very short…

I received my print within a very short space of time
I’m absolutely delighted with my purchase and am having it mounted and framed and look forward to having this beautiful colourful
print hanging on my wall

19 January 2022
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Reply from Foto Factory

Dear Marie

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again sometime :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you

22 December 2021
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Reply from Foto Factory

Hi Annette

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our service :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Beautiful picture and frame,quick…

Beautiful picture and frame,quick delivery, first time buying from fotofactory,but won't be the last

20 December 2021
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Reply from Foto Factory

Hi Darren

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating and look forward to being of service again :)

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Good product, good service lot of choice

Good product, good service lot of choice we will come again

24 November 2021
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Reply from Foto Factory

Dear Paul

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again sometime :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Great service and prices are very…

Great service and prices are very reasonable. Delivery was very quick and delighted with my print! Highly recommend.

21 November 2021
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Reply from Foto Factory

Hi Emma

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Excellent service..fantastic quality…

Excellent service..fantastic quality print. Exactly what i wanted

15 June 2021
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Reply from Foto Factory

Hi Richard

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Couldn't have hoped for better service

Couldn't have hoped for better service. I asked on Wednesday evening if there was any chance I could get print delivered Friday morning.
Richie arranged it so it would. I saw on packaging that extra costs had been paid for express postage even though no charge was passed to me for p&p.
Print itself exceeded expectations.
Will definately purchase from Foto Factory again and would encourage others to do so also.

24 April 2021
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Reply from Foto Factory

Hello Mike

Thank you so much for taking the time to share your amazing feedback and we really appreciate you highlighting the little details :)

We are super happy that you gave us such a positive review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

A++ rating

Excellent photo and excellent service.

14 April 2021
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Reply from Foto Factory

Hi Mairead

Thank you so much for taking the time to share your amazing feedback.

We are super happy that you gave us a positive review and you are pleased with our product and service.

Thank you
Foto Factory Team

Rated 5 out of 5 stars

Very Happy with the finished product

Very Happy with the finished product. Great quality photos.
My photos were damaged in transit but the issue was dealt with by Foto Factory very promptly and fairly without any fuss. My replacements arrived in a few days.

15 March 2021
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Reply from Foto Factory

Hi Michael

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Ordered 3 pictures

Ordered 3 pictures. Got an email to say they were despatched and received them 2 days later. Excellent service and great quality pictures.

14 March 2021
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Reply from Foto Factory

Hi Cora

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Extremely professional and friendly to…

Extremely professional and friendly to deal with.

7 February 2021
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Reply from Foto Factory

Dear Ann

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our service :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Great quality

Very easy to order, good communication on the order. It was a gift & from what I’ve seen it’s of excellent quality!!

6 February 2021
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Reply from Foto Factory

Dear Judith

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Stunning pictures

Stunning pictures, beautifully framed. Excellent customer service and speedy delivery!

30 January 2021
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Reply from Foto Factory

Dear Gillian

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)

Thank you again
Foto Factory Team

Rated 5 out of 5 stars

Great speedy service and excellent…

Great speedy service and excellent quality photo and frame. Delighted with the purchase.

26 January 2021
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Reply from Foto Factory

Dear Jason

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)

Thank you again
Richie
Foto Factory Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Emailed as i was looking for a particular print which was not listed. Foto Factory contacted the artist and were given the go ahead to print and supply. Canvas arrived promptly and I'm very pleased with it.

31 December 2020
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Reply from Foto Factory

Dear Adam

Thank you for taking the time to share your feedback.

We're super pleased to hear you are happy with our service and product :)

Thank you
Richie
Foto Factory Team

Rated 5 out of 5 stars

Great quality print

Great quality print and had no problems with delivery. 👍🏼

20 December 2020
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Reply from Foto Factory

Dear Aobha

Thank you for taking the time to share your feedback.

We're really pleased to hear you are happy with our selection and hope to be of service again :)

Thank you
Richie
Foto Factory Team

Rated 3 out of 5 stars

Framed prints from Foto Factory.

The 3 prints are lovely and look very well on my walls. However, I am disappointed in the quality of the frames! I think that they are a bit flimsy and I was rather expecting a slightly heavier frame as it is portrayed on the website! At €165 each for 24"×32", the print was €45 which leaves the frame at €120! I recently had a similar size print framed locally for €85 with a heavier frame.

Dear Richie,

You should read my comments again, in particular my opening sentence. There is nowhere in my comments did I write that I was not happy with my purchase.
My comments on the framing used was meant as a constructive comment that you and your colleagues might have a discussion about.
I like the style of frame that you use as it is timeless but I believe that if you use 30mm instead of 20mm you will transform a good product into a better one.
I wish you continued success.

Kind regards,

Dara.

1 December 2020
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Reply from Foto Factory

Dear Dara

Thank you for taking the time to share your feedback.

We are sorry to hear that you are not happy with your purchase and value your business but it would be a little unfair to price compare Foto Factory which is a community based business to a local framer, as each of our artists/photographers would receive a royalty per sale.

We aim to provide the customer with the best possible value while supporting the seller and sincerely apologise if our frames are portrayed heavier on our website as this isn't our intention.

If you are truly not happy, we do offer a 30 day hassle free money back guarantee.

We hope that our explanation is acceptable and look forward to being of service again.

Thank you
Richie
Foto Factory Team

Rated 4 out of 5 stars
Foto Factory logo

Reply from Foto Factory

Dear Marian

Thank you for taking the time to share your feedback.

We're really pleased to hear you are happy with our selection and hope to be of service again :)

Thank you
Richie
Foto Factory Team

Rated 5 out of 5 stars

Superb service

Superb service. Delivered within a few days of order. Delighted with pictures too..

4 November 2020
Foto Factory logo

Reply from Foto Factory

Dear Teresa

Thank you for taking the time to share your amazing feedback.

We are super happy that you gave us a 5 star rating for our product and service and look forward to being of service again :)

Thank you again
Richie
Foto Factory Team

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